Manager, Customer Success

1 week ago

Sydney, New South Wales, Australia SafetyCulture Full time

Manager, Customer Success:

  • Sydney
  • Sales & Success
  • Leadership & Support /
  • Fulltime Permanent / Hybrid
  • SafetyCulture is a customer and productled SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.


As we continue to grow, a unique opportunity has arisen for a Manager, Customer Success to join our team and lead a growing team of Customer Success Managers.

Reporting to the Director of Customer Success, you're a product advocate who is passionate about our mission to place safety and quality in the hands of every worker, you will also be a natural born people leader.

Through your supportive, empathetic and collaborative approach, you will nurture and lead your team to success.

What you will be doing:

  • Partnering with a book of 3050 customers to create and execute on a plan to embed our services into their business
  • Presenting new features to customers aligned to their business needs driving adoption, retention, and advocacy of implementing solutions, training customers and managing customer programs.
  • Support and lead a growing team of Customer Success Managers helping them meet performance and career goals
  • Working closely with the Customer Success team, Account Executives, Product and Engineering and Support teams to find the best solution for our customers
  • Partner with the Director of Customer Success to proactively develop and deliver plans to scale Customer Success at SafetyCulture

About you:

  • Strong relationship and stakeholder management skills
  • 23 years demonstrated People Leadership Experience
  • Ability to actively listen, understand customer pain points and take action to deliver desired business outcomes
  • Ability to create playbooks and processes to enable scalability and drive outcomes for the business
  • Experience managing multiple customers and consistently exceeding quarterly targets
  • A keen interest and understanding of how large organisations navigate and integrate various software vendors within their tech stack to drive operational excellence
  • A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption and customer retention
  • Familiarity with systems such as Salesforce and experience leveraging task management tools

More than a job:

  • Equity with high growth potential, and a competitive salary
  • Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
  • Access to professional and personal training and development opportunities
  • Hackathons, Workshops, Lunch & Learns
  • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies

Office Benefits:

  • Inhouse Culinary Crew serving up daily breakfast, lunch and snacks
  • Barista coffee machine, craft beer on tap, boutique wines and a range of nonalcoholic beverages
  • Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
  • Quarterly celebrations and team events, including the annual Shiplt global offsite
  • Onsite gym, table tennis, board games, books library, and petfriendly offices
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.

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