Manager - Service Continuity (Disaster Recovery)

3 weeks ago

Bella Vista, Australia Group Enablement Full time

**We are Woolworths Group**

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

**Welcome to Group Enablement**

Our Group Enablement Teams are the Technology, Business Enablement, Value Chain and Replenishment experts developing new capabilities and platforms for a better retail future. We’re the crucial link between our stores and the stock they need, the IT engine moving our business forward, the strategic connectors streamlining the way we work, and the forward thinkers using tech to transform the retail experience. Uniting cutting edge technology, data and retail smarts, you’ll work behind the scenes, in the margins and across every corner of the business - to uplift our capability, amplify our collective impacts and revolutionise the customer experience.

**What you'll do**

Working closely with the Portfolio Manager, you will bring years of experience in disaster recovery process design and delivery. Working closely with all IT groups across Woolworths, you are not the technical resource, you are the constructor of process excellence.

We are seeking a highly motivated and experienced Service Continuity Manager to lead a small team of Service Continuity Analysts. In this critical role, you will be responsible for ensuring the resilience of our IT services and minimising the impact of disruptions, ensuring services are tested and influencing faster failover decisions. The Manager, Service Continuity role is part of the Service Continuity and Capacity Portfolio, Service Operations and Infrastructure Group.

The role is accountable for the delivery and operating effectiveness of Service Continuity Policies and Processes. Service Continuity is an important function in the IT Group. The role ensures all critical services recovery procedures are tested in accordance with policy. The team manages in excess of 500 failover tests / vendor service assessments per/annum. With this scope comes the responsibility of delivering excellence in stakeholder management, senior management communication. The role is closely tied with all Service Management / Risk Management processes.

**What will I bring?**
- Leadership experience in Service Continuity / Disaster Recovery Practices and processes
- Experience in a Service Management team delivering Service Continuity / Disaster Recovery testing outcomes
- Experience with risk assessment, business impact analysis, and recovery strategies
- Strong communication, interpersonal and presentation skills
- Some experience leading teams would be highly desirable

**What you’ll experience**

Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:

- Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
- A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network.
- A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.A progressive and competitive leave policy that gives you more space for what matters to you.

**Everyone belongs at Woolworths Group**
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.

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