Residential Services and Relations Manager

7 months ago

Bella Vista, Australia Cranbrook Care Full time

**Premier aged care residence**:

- ** Exceptional working environment**:

- ** Staff recognition and awards**:

- ** Shopping Discount Program**:

- ** Regular in-house and online training and education**:

- ** Career development with mentoring and promotion of staff from within**:

- ** Engaging team environment and respectful workplace culture**

**Cranbrook Care is looking for a Residential Services and Relations Manager to join the team at our state of the art aged care residence, Bella Vista Gardens located in Bella Vista in Sydney's Hills District**

Bella Vista Gardens is a carefully considered modern residence offers all of the comforts of home, in an elegant, architecturally designed and very personalised environment.

**ABOUT THE ROLE**

As a Residential Services and Relations Manager**,** you will be responsible for leading and managing residential services and sales, as well as, leading and managing a residence-based team to effectively and efficiently run residential services including laundry, kitchen, property, cleaning and client services.

This is a full time permanent role.

You will:

- Lead and manage the efficient and effective delivery of residential services in a manner that is caring and respectful to residents and staff
- Oversee and ensure the delivery of services that are responsive, inclusive and sensitive to diverse resident needs and preferences.
- Develop and maintain expert knowledge and understanding of Cranbrook Care's responsibilities under the Aged Care Act 1997 and the Aged Care Quality Standards 2019 Australian Work Health & Safety legislation and NSW Food Authority regulation.
- Lead and execute sales activities to deliver occupancy targets and Lifestyle Services Targets
- Be able to learn our internal systems and programs.
- Work with the Finance team and your direct leader to develop the annual residential services budget.

**ABOUT YOU**

This role will suit a customer focused individual with sound business acumen who has a passion for the Aged Care Industry.

**Skills & Qualifications**
- 5+ years experience in aged care/hotel services supervision and/or equivalent level in the hospitality industry
- Demonstrated experience in sales including meeting sales targets
- Experience in leading a diverse team including strong capability in managing staff performance and development
- Expert knowledge of Australian Work Health & Safety legislation and NSW Food Authority regulation
- Solid working knowledge - or a willing to learn - of Australian regulatory requirements related to aged care

**To succeed in this role, you will need the following attributes**
- Ability to work with a diverse group of people.
- Demonstrates a high level of ability in taking responsibility for own actions.
- Demonstrates a high level of sensitivity in dealings with key stakeholders.
- Strong organisational skills with the ability to plan and prioritise work according to strict guidelines.
- Demonstrates ability to work both independently and within a collaborative team environment.
- Demonstrates a high level of motivation and initiative.
- Must be well presented and approachable.
- Must have attention to detail.
- Live the Cranbrook Care culture and work according to Cranbrook Care values

**ABOUT US**

**Cranbrook Care **aims to be the premier provider of quality residences, care and lifestyle services.

In meeting our vision, we strive for exceptional **wellbeing** for our residents, physical and emotional **security**, and **excellence** in our built environment and service.

We believe that our residents deserve the best and we are constantly striving to provide the highest service excellence to them and their families.

We are also dedicated to ensuring our staff work in an engaging and respectful workplace that supports growth and learning.

**HOW TO APPLY**

If you meet the above criteria and would like to be part of a team where everyone works together as a team to fulfill our vision, then we want to hear from you

**APPLY NOW**

Applicants must supply a current National Police Certificate or be willing to complete a criminal history check before offer of employment.

No recruitment agencies please.

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