Injury Care Partner

4 weeks ago

Bella Vista, Australia People Full time

**About Woolworths Group**

Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia and New Zealand’s largest retailer. A top 10 company on the Australian Securities Exchange (ASX), Woolworths Group employs more than 180,000 team members and serves more than 20 million customers a week.
- **Join a supportive and collaborative team during a period of growth**:

- **Excellent flexible work options - an opportunity to grow within the group**:

- **Full Time Opportunity - exciting new role - Open to all locations
**The Opportunity:
Woolworths Group is growing our established injury management and workers’ compensation team, and we are excited to have a number of permanent opportunities available to fuel this growth as we dial up our focus on team experience and outcomes. We are seeking InjuryCare Partners in Queensland, New South Wales and Victoria, and offer work options that enable both flexibility and meaningful connection for our team.

As an Injury Care Partner, you will be invested in the recovery journey of every Team Member in your care. You will be responsible for creating and delivering best-practice injury management, rehabilitation and return-to-work strategies for them, and partnering with and driving the performance of key players in a coordinated mission to support and care for our Team.

Injury Care Partners are central to delivering this mission, playing the role of connector and conductor when Team Members are injured and need our care and support. Injury Care Partners work closely with Team Members, their leaders, our Third Party Claims Administrator (TPA) and healthcare providers to ensure the pathway from injury to recovery is smooth, supportive and successful.

Each Injury Care Partner holds and manages a return to work caseload/portfolio that will include early intervention cases (where no claim is made) and cases where a workers’ compensation claim has been made. Working in partnership with the Team Member’s Line Leader, our TPA and healthcare providers, the Injury Care Partner is responsible for leading return to work and rehabilitation strategies, with great care, to support Team Members to recover.

**Whilst bringing to life our company values of “team first culture” and “we care deeply”, you will be responsible for:
- Managing a RTW portfolio (Early Intervention and Workers Compensation claims) to ensure we continue to meet legislative and self-insurance injury management obligations and coordination of audits on return to work files
- Communicating with and engaging injured team members, providing a source of support and direction on claims and ensuring they are receiving the right care
- Interacting with relevant stakeholders including Team Member, Line Leader, TPA and healthcare providers to drive strategies to ensure early engagement in treatment, claims management, return to work, redeployment and claim closure with our TPA
- Engaging with operational teams to provide training and mentoring in managing return to work and relevant legislative compliance
- Providing support to operational teams in resolving injury management issues and in developing strategies for improvement and intervention
- Maintaining active engagement with relevant treating parties to assist team members and operational teams in achieving recovery outcomes and overcoming barriers
- Working with operational teams to provide technical advice on workers' compensation obligations and best practice injury management
- Maintaining regular engagement and develop strong partnerships with relevant stakeholders including; Third Party Administrator, Early Intervention Providers, Rehabilitation Providers, Treating Health Professionals, etc.
- Preparing and communicating analysis on claims portfolios, reporting on themes and trends
- Participating in our Community of Practice to grow your professional skills and capabilities while sharing best practices and insights with your colleagues
- You may be required to take action to correct any non-conformances relating to Workers' Compensation reporting, notifications or administration of return-to-work f **iles
**About you**:
We’re looking for someone who is passionate about support and achieving impactful results, who takes accountability and wants to have a direct impact on our teams and their experience. We are looking for experienced injury management professionals who understand the legal, medical and personal aspects of supporting injured team members, who can bring professionalism, compassion and strategic thinking to provide excellent support to team members in need.
- Enjoys working as part of a team, collaborating and working with others
- Adaptable - able to flex into diffe

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