Resilience Lead

5 months ago

Bella Vista, Australia Woolworths Full time

**About Woolworths Group**

Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia and New Zealand’s largest retailer. A top 10 company on the Australian Securities Exchange (ASX), Woolworths Group employs more than 180,000 team members and serves more than 20 million customers a week.
- **Join one of Australia’s leading retail groups**:

- **A commitment to diversity and inclusion across the group**:

- **Attractive remuneration
**Why does my role exist?
The Resilience Implementation Lead reports to the Head of Operational Resilience and plays a pivotal role within the Operational Resilience team. This team is responsible for ensuring the Supermarket Business has fit for purpose Business Continuity plans that are designed and developed to support our team, customers and communities wellbeing while ensuring we continue to meet our purpose of feeding all Australians.

The role is responsible for ensuring the Supermarket business continues to execute an appropriate and consistent response to National Disasters and other Business Continuity external risks factors across all States and Territories, now and into the future.

Collaborating with internal stakeholders, this role must demonstrate strong business acumen, and an agile mindset when developing proposed changes to operational standards. Ensuring that any changes are in line with business objectives, meet government guidelines, exceed community & customer expectations, while also supporting our teams.

**What am I accountable for?
- Customer First
- Lead with the customer in all thinking, planning and prioritising.
- Be naturally curious about process improvement for the benefit of the team and customers
- Ensure all actions benefit stores and make things simpler
- Respond promptly and professionally to all customer and store queries and provide resolution.
- Stakeholder Engagement
- Provide input into, and operationalise the Woolworths Group Resilience plans.
- Build collaborative relationships with business leaders and their teams, including the Community Team & Group Resilience.
- If directions are short term and immediate - engage with stakeholders and communicate changes following the established ‘step up/step down’ processes.
- Build collaborative relations by alway providing Brands and Business Units with the context around any change, expected impact to their business, and the source of the information.
- Leadership
- Lead by example to ensure best outcomes for operations teams and customers
- Support teams across multiple states and locations and demonstrate effective communication to drive best practice outcomes for stores
- Coach and develop Business Units to own and improve their own processes with passion, knowing they are supporting our team and customers.
- Manage and Deliver on the Supermarket Resilience processes
- Identify and emphasise critical priorities to ensure time and focus is aligned with risk and operational priorities.
- Collaborate with the Group Communication team to ensure all Brands are provided with consistent and clear messaging in a timely manner.
- Keeps documentation up to date and refreshed to ensure it is streamlined and easy to interpret at a store level and is current.
- Ensure BCP plans are regularly reviewed, current and tested
- Responsible for Capex submission Create adhoc reports and presentations for varies business groups and sponsors

**How will I be measured?
- Delivery against Supermarkets OKRs
- Successful deployment of the Supermarkets Operational Resilience Plan
- PIR Performance from major events
- VOT store results from impacted area
- Demonstrated behaviours in line with our Values and Ways of Working
- Documentation & processes are relevant, fit for purpose and current
- Prevention Planning and Response outcomes continue to deliver and evolve
- Stores are supported through effective training, tools and coaching
- Feedback from key partners on behaviours in line with our Purpose, Values, and Ways of Working Voice of Customer

**How will I deliver results?
At Woolworths, we care deeply in everything we do, we care in our conversations and the way we treat each other. The person will hold a warm empathetic coaching style to continuously challenge the status quo with our operational leaders and our store teams:

- Demonstrated care for customer and team 1st mindset
- Leadership and active participation in the National Operations team
- Partnering and collaborating with Stakeholders including, National and State EMTs, and IMC teams to develop effective resilience and disaster management plans to meet our team and customer requirements and that benefit our stores to deliver business results
- Innovation and thought leader

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