Specialty Coffee Sales and Account Manager

3 weeks ago

Sydney, Australia Artisti Coffee Roasters Full time

We are seeking a passionate and experienced Specialty CoƯee Sales and Account Manager to join
our dynamic team. Roles are currently available in QLD, VIC and NSW. As the Specialty CoƯee Sales
and Account Manager, you will play a key role in expanding our presence in the specialty coƯee
market within the wholesale environment, specifically into Cafés and Espresso Bars. This position
requires a deep understanding of the coƯee industry, excellent sales skills, and the ability to build
and maintain strong relationships with clients.

**Responsibilities**:1. Sales and Business Development**:

- Identify and pursue new wholesale business opportunities within the specialty coƯee

sector.
- Develop and implement sales strategies to achieve revenue targets and market share

goals.
- Establish and nurture relationships with potential and existing clients, including

cafes, restaurants, espresso bars and specialty retailers.

**2. Account Management**:

- Manage and grow existing client accounts by understanding their unique needs and

providing personalized solutions.
- Conduct regular account reviews to ensure client satisfaction and identify

opportunities for upselling or cross-selling.
- Collaborate with internal teams to address client needs and resolve any issues

promptly.

**3. Product Knowledge**:

- Stay up-to-date on industry trends, market dynamics, and competitor activities.
- Possess a deep understanding of our specialty coƯee oƯerings, including flavor

profiles, sourcing methods, and sustainability practices.
- Conduct product training sessions for clients to enhance their knowledge and

appreciation of our coƯee products.

**4. Market Research**:

- Conduct market research to identify emerging trends, consumer preferences, and

opportunities for product innovation.
- Analyze competitor activities and market conditions to make informed business

decisions.

**5. Collaboration and Communication**:

- Work closely with the marketing team to develop promotional materials, campaigns,

and events to support sales initiatives.
- Collaborate with the production and operations teams to ensure timely and accurate

order fulfillment.
- Communicate eƯectively with internal teams to share market insights and customer

feedback.

**Qualifications**:

- Minimum 4 years proven experience in specialty coƯee sales and account

management.
- Strong understanding of the coƯee industry, including sourcing, roasting, and

brewing processes, equipment and training
- Excellent verbal and written communication skills, with the ability to articulate

complex coƯee concepts in a clear and engaging manner.
- Strong customer service orientation with the ability to build and maintain lasting

relationships.
- Demonstrated ability to meet and exceed sales targets.
- Self-motivated, with a proactive and results-driven approach.
- Ability to travel regularly including overnight stays to meet clients, prospects and

attend industry events.
- Knowledge of sustainability practices in the coƯee industry is a plus.
- Valid driver's license.

**Benefits**:

- Competitive salary
- Opportunities for professional development
- Extensive coƯee training provided in the ‘Artisti Way’
- Vehicle, laptop and mobile phone provided for work use
- Employee discount on gear and accessories
- Awesome team of co-workers

**How to Apply**:
If you are passionate about specialty coƯee, possess excellent sales skills, and thrive in a dynamic
growth in the specialty coƯee market. Send your cover letter and resume to Artisti CoƯee Roasters

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