New Road Coffee Ambassador

7 months ago

Sydney, Australia Allpress Espresso Full time

**About us
We exist for better days inspired by iconic flavour. It’s been three decades since Allpress set up their first independent coffee cart, buying a second-hand roaster and embarking on a bold entrepreneurial journey fueled by passion and the search for great flavour. Our little coffee cart helped introduce specialty coffee to New Zealand and changed the drinking habits of a nation. Today, we roast coffee for the best independent cafés in the world.

**About the role
New Road is a specialty coffee made by Allpress and sold and delivered by Asahi. Our New Road coffee ambassadors are newly created roles that will be on a mission to bring specialty-grade coffee to the whole of Australia. You will be the go-to person for New Road internally, both within Asahi and Allpress, and for New Road customers in your state.

This is a very varied role and will see you support a wide range of customers across barista training, phone-based and in-person technical support with coffee machines and grinders as well as overall account management support.

**A typical week might will cover:
- Supporting the Asahi Sales teams with sales, drop-in support and in person demos with prospective customers
- Onboarding new customers
- Key customer check ins
- Holding digital training drop-in sessions for customers
- In person training support for key customers
- Booking preventative maintenance with customers Onsite technical emergency support

**About you
You’ll come from a coffee background and ideally have experience in multiple areas of the industry - from technician to trainer, sales or customer service. You’ll know your way around a coffee machine and be able to deliver service and support that elevates our product offering. You’ll be confident, proactive and driven, happy travelling on the road as a Brand ambassador and be able to seamlessly move between both businesses. You will have:

- Extensive Barista training experience
- Account management experience
- Excellent technical skills and the ability to deliver exceptional phone service ( trouble shooting machine issues)
- Extensive coffee knowledge and experience in multiple areas of a coffee business
- Impeccable communication skills and be confident being part of a virtual team - you’ll be on the road a lot and confident being the regional representative for the brand. Sales experience would be advantageous

**Working at Allpress
In addition to great company culture, we offer some nice staff perks including:

- As much free coffee as you like while at work plus beans to take home weekly.
- Flexible work options with a 3-2 split between home and office.
- Allowance to kit out your home office space.
- Yearly remuneration reviews.
- Wellbeing allowances of up to $200 per year to spend as you wish.
- A free and confidential Employee Assistance Program.
- An unbeatable opportunity to gain or grow amazing coffee skills. Genuine career progression within our global company.

**Diversity at Allpress
Allpress is committed to being an inclusive organisation where all people feel valued, respected, and engaged. We pledge a commitment to:

- Building an inclusive team and community who represent all groups in society.
- Empowering our people to continuously improve the way we work and promote equity.
- Removing barriers and the influence of bias.
- Creating a safe environment where we’re encouraged to speak out against discrimination in any form.
- Cultivating a sense of belonging by encouraging our people to fearlessly bring their whole selves to work.

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