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Customer Service Officer
4 months ago
**Employment Status**
Permanent Full Time
**Program**
Finance
**Location**
University Hospital Geelong
**Hours Per Fortnight**
80
**Position Summary**
- Utilise your skills and knowledge of Medical Billing to work autonomously
- Exciting opportunity to grow with a friendly and supportive team
- Temporary full time position - parental leave relief
**About the facility**
Barwon Health is the major regional health provider for the Barwon South West Region. It is Victoria’s largest regional health services with one of the busiest Hospital’s in the State, University Hospital Geelong. We serve over 500,000 people through the efforts of over 7,500 staff and more than 1,200 volunteers. We provide care at all stages of life and circumstance through a wide range of services from emergency and acute to mental health, primary care, community services, aged care and subacute/rehabilitation. Care is provide to the community through over 28 key locations throughout the region.
**About the role**
In the role as a Customer Service Officer - Medical Billing, you will be responsible for providing outstanding levels of customer service to patients and consumers; whilst providing clerical support to the patient billing & collection functions of the Patient Accounts office.
You will be working on a range of medical billing functions and will be required to develop an understanding of medical procedures and Medicare rules.
**About the culture**
Our team in the Customer Services department are all extremely welcoming and friendly with a commitment to Barwon Health, which is demonstrated by their hard work and focus on the tasks at hand. Our staff thrive in a challenging environment, get enjoyment from being part of a highly recognised and skilled team and truly believe they have the opportunities to be their best. Most importantly, our dedicated team live the Barwon Health way with our values underpinning all that we do.
**Barwon Health staff benefits**
- Flexible working arrangements
- Professional development
- Access to employee wellness program
- Salary packaging
- Social club
- Doorstep to the Great Ocean Road, Bellarine Peninsula and the Surf Coast
**About the Geelong Region, AUSTRALIA**
Sitting within one of Victoria’s six regional health centres, Barwon Health serves the community of Greater Geelong and beyond. Victoria’s second largest city after Melbourne Derived from the local Wathaurong Aboriginal name for the region Djilang, Geelong is thought to mean ‘land’ or ‘cliffs’.
- Enjoy a range of lifestyle choices including inner city, coastal, suburban and rural homes at affordable prices.
- High standard of schooling options throughout the area
- A stone throw from the Surf Coast and Great Ocean Road
- Appreciate beautiful parks, rivers, walks and wineries
To find out more about the Geelong region, visit our Moving to the Region page on the Barwon Health website.
**Diversity and Inclusion**
At Barwon Health we are committed to a diverse and inclusive workforce where we value each person’s uniqueness. We embrace diverse life experiences and the perspectives of our people, whilst providing high-quality health care to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.
We are also proud to be Totally Smoke Free.
**_ This role must be fully vaccinated for Covid -19 and influenza and meet the requirements of the Barwon Health immunisation policy.
- **
**Selection Criteria**
Essential: Can you please list Barwon Health's values?
Essential: Can you please choose one of Barwon Health's values and describe a situation in the workplace where you have displayed this value?
Essential: Do you have superior customer handling skills and excellent telephone technique?
Essential: Do you have good keyboard, numeracy and literacy skills?
Desirable: Do you have previous experience in medical billing or the health insurance industry?
Essential: Are your Microsoft Word and Excel skills of an Intermediate or Advanced level? If Yes, please describe the type of functions you have performed when using these programs.
Essential: Please describe any experience you have that you believe is relevant for this position.
Essential: I agree, to commence employment, I am required to meet Barwon Health’s immunisation requirements (including full Covid-19 and Influenza vaccination) set out in the Staff Immunisation Policy. I acknowledge that meeting this requirement is mandatory and a condition of employment subsequently offered.
**Contact Person**
Jason Gioffre
**Contact Person Job Title**
Manager - Medical Billing Services
**Contact Number**
(03) 4215 1306
**Alternate Contact Person**
Brett Jobling
**Alternate Contact Number**
(03) 4215 1303
**Closing Date**
27/02/2024
