Application Support Analyst

5 months ago

Melbourne, Australia Australia Post Full time

**Help us deliver like never before**

We’re looking for an
**Application Support Analyst **to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while delivering a sustainable future for Australia Post, and you could be part of that.

We're empowered to deliver for our teams and to delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It's an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year old icon.

**Business Context**

This role sits within
**SecurePay** who are a part of the Australia Post Group.

At SecurePay, we operate in the fast-paced and exciting world of fin-tech, striving to deliver brilliant outcomes for our customers.

The e-commerce landscape is changing at a rapid pace and Australian business, consumers and the broader community require services that are relevant to how they will transact, get online, shop, pay and deliver.

SecurePay Group, as part of Australia Post’s strategy to focus on helping our people, customers and communities build a better future delivering to everyone, everywhere, every day.

**What you’ll deliver with us**

The role of the
**Application Support Analyst **is to provide First level expertise, maintenance, support and 24/7 system monitoring for SecurePay Group’s (Including Poli Payments) Systems, Platforms and Applications.

The team provides coverage 24 hours a day, 365 days a year.

**You’ll also**
- Perform regular day-to-day operational run-sheet tasks.
- Create and maintain operational documentation.
- Ensure team and system SLAs are met and reported.
- Complete security awareness and other regular compliance training courses as required by SecurePay and Australia Post.
- Other adhoc duties as requested by the Operations Centre Manager
- Work closely with Service Management to assist in the resolution of Incidents, Problems and Service requests in line with agreed SLA’s
- Identify key issues and risk elements and escalates promptly.
- Ensure maintenance releases are protected by appropriate and tested back-out measures.
- Contribute to the continuous improvement of the Technology Team function by maintaining awareness of technology developments and making appropriate recommendations to enhance services where applicable.
- Maintain awareness of current Information Security standards and ensures all activities comply with the standards.
- Demonstrate sufficient consideration of customer needs and customer experience targets, as driven by business requirements.
- Respond to, resolve and report on events and alarms for all platforms triggered from various monitoring tools (System Monitor, Control-M, Slack, Splunk, ect).
- Identify, support and resolve major incidents, including contact with Major Incident Managers and Senior Technical and Leadership members.

**You’ll need**
- Minimum 1 years’ experience in the IT industry.
- Experience working in high performing teams.
- Experience collaborating with stakeholders.
- Experience collaborating with technical teams.
- Quick responsiveness to mission critical systems.
- Occasionally provide afterhours support.
- Qualifications in IT/business discipline or equivalent.
- Foundation knowledge of Information Technology Service Management related trends and themes (e.g. ITIL/ISO20000) or demonstrate understanding of key methodologies and terminology of ITIL.
- Experience using MS SQL and MySQL databases.
- Experience in Linux OS and Microsoft Server and Client.
- Exposure to job scheduling technologies (Control-M or similar).
- Exposure to monitoring tools and services (Nagios, Splunk or similar)
- Understanding of automation frameworks (Puppet).
- Understanding of the SDLC and the Java ecosystem (bonus).

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

**One last thing

  • Application Support Analyst

    5 months ago

    Melbourne, Australia PRA Full time

    **Applications Support Analyst** **Exciting role, work with an off the shelf platform.** This role has been newly created to help support our clients growing business and new products. Our client is the largest in its industry across Australia and is a well-known brand. You'll have the opportunity to work with a social good company and contribute to the...

  • Application Support Analyst

    2 months ago

    Melbourne City Centre, Australia FinXL Full time

    **Job details**: - Posted 11 September 2024 - SalaryNegotiable - LocationMelbourne CBD - Job type Contract - DisciplineDigital & Product Engineering - Reference90M0648771_1726016741 **Job description**: **Melbourne CBD and Work from home** **6 Months + extendable** **Great company** We are looking for an experienced** Application Support Analyst** to work...

  • Applications Support Analyst

    3 weeks ago

    Melbourne, Australia Public Sector People Full time

    A local council in the northern suburbs of Melbourne is seeking an Applications Support Analyst to join their team. This temporary role is vital for providing application support and configuration across the council’s systems. Key Responsibilities: Provide Level 2 and 3 incident and problem resolution. Ensure system and application stability and...

  • Business Analyst

    4 weeks ago

    Melbourne, Victoria, Australia Milestone IT Full time

    Job Title: Business Analyst (Business Continuity Experienced)We are seeking a skilled and motivated Business Analyst with experience in application support to join our dynamic team.The ideal candidate will play a pivotal role in enhancing our support team's efficiency and effectiveness by analyzing existing processes, identifying areas for improvement, and...

  • Salesforce Application Support Analyst

    2 months ago

    Melbourne, Victoria, Australia AU017 Mercer Outsourcing (Australia) Pty Ltd Full time

    About the Role:Mercer is seeking a highly skilled Salesforce Application Support Analyst to join our team in Melbourne or Sydney office.What You'll Do:As a Salesforce Application Support Analyst, you will be responsible for providing L2/L3 application support to the Investment and Super business in Pacific. Your key responsibilities will include configuring,...

  • Application Support Analyst

    5 months ago

    Melbourne, Australia EnergyAustralia Full time

    **About the role - 12 month fixed term contract**: The Application Support Analyst will provide operational efficiency of EnergyAustralia’s Applications and the maintenance and establishment of strong vendor relationships. You will provide input and guidance to the outsourced AMS service providers and other key vendors with regards to day to day running,...

  • Application Support Analyst

    2 months ago

    Melbourne, Australia EnergyAustralia Full time

    **About Us** Globally, energy markets are in transition to a net zero future and the entities within these markets are transforming their underlying business models to ensure that they stay relevant, sustainable and profitable. As one of Australia’s largest energy providers, we are proud of **our purpose to lead and accelerate the clean energy...

  • Application Support Analyst

    5 months ago

    Melbourne, Australia WEX, Inc. Full time

    Application Support Analyst **The Role** You must possess strong technical aptitude and excellent customer service skills. Must be able to communicate effectively to understand the problem, work with the end user and clearly explain its solution and should be customer-oriented and patient to deal with difficult customers. **The Role and...

  • Application Support Analyst

    5 months ago

    Melbourne City Centre, Australia Peoplebank Full time

    Location: - Melbourne CBD- Job Type: - Contract- Posted: - about 5 hours ago- Contact: - Abuk Mawn- Discipline: - SAP / ERP / CRM - Reference: - 259242One of our **Government clients** is seeking an experienced **Application Support Analyst** for an initial **12 month contract**. **Key Responsibilities**: - Perform validation on complex business problems...

  • Application Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia FinXL Full time

    Job Title: Application Support AnalystLocation: Melbourne CBD and Work from homeWe are seeking an experienced Application Support Analyst to join our team at FinXL by Randstad Digital. As an Application Support Analyst, you will be responsible for providing technical support and assistance to our clients across various industries.Key...

  • Application Support Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Green Light Full time

    Job Title: Application Support AnalystWe are seeking an experienced Application Support Analyst to join our dynamic team at Green Light Worldwide. As an Application Support Analyst, you will play a critical role in ensuring the smooth operation of our critical business systems.Key Responsibilities:Collaborate with cross-functional teams to troubleshoot and...

  • Application Support Specialist

    1 month ago

    Melbourne, Victoria, Australia FinXL Full time

    Unlock Your Potential with FinXLWe are seeking an experienced Application Support Analyst to join our team at FinXL by Randstad Digital.About the RoleAs an Application Support Analyst, you will be responsible for providing technical support to our clients across various industries, including Government, Telecommunications, Commercial, and Finance.Key...

  • Application Support Specialist

    1 month ago

    Melbourne, Victoria, Australia FinXL Full time

    Unlock Your Potential with FinXLWe are seeking an experienced Application Support Analyst to join our team at FinXL by Randstad Digital, a leading provider of technology-enabled business solutions and consulting services.About the RoleAs an Application Support Analyst, you will be responsible for providing technical support and maintenance for our clients'...

  • Application Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Green Light Full time

    Job Title: Application Support AnalystGreen Light is a leading consulting organization that specializes in Telecommunications and System Integration Services. We are seeking an experienced Application Support Analyst to join our dynamic team in Melbourne.Job SummaryWe are looking for a skilled Application Support Analyst to provide technical expertise and...

  • Application Support Analyst

    4 weeks ago

    Melbourne, Australia Green Light Full time

    12 months contract or FTEMelbourne basedHybridGreen Light is a growing consulting organisation known for its work in Telecommunications and System Integration Services organisations. Green Light has an exciting opportunity for an experienced Application Support Analyst to join a dynamic and fast paced team who can support our client based...

  • Application Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Green Light Full time

    Job Title: Application Support AnalystWe are seeking an experienced Application Support Analyst to join our dynamic team at Green Light. As an Application Support Analyst, you will play a critical role in providing technical support and expertise to our clients.Key Responsibilities:Provide technical support and troubleshooting for complex application...

  • Application Support Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Green Light Full time

    Job Title: Application Support AnalystWe are seeking an experienced Application Support Analyst to join our dynamic team at Green Light Worldwide. As an Application Support Analyst, you will play a critical role in providing technical support and expertise to our clients in Melbourne.Key Responsibilities:Provide technical support and troubleshooting for...

  • Application Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Green Light Full time

    Experienced Application Support Analyst Sought for 12-Month ContractGreen Light Worldwide is a leading consulting organisation known for its work in Telecommunications and System Integration Services. We are seeking an experienced Application Support Analyst to join our dynamic and fast-paced team.As an Application Support Analyst, you will act as a software...

  • Application Support Specialist

    1 week ago

    Melbourne, Victoria, Australia Green Light Full time

    Job SummaryWe are seeking an experienced Application Support Analyst to join our dynamic and fast-paced team at Green Light. As an Application Support Analyst, you will act as a software assessor, providing a dynamic service to identify and solve issues within multiple components of critical business systems.Key ResponsibilitiesCollaborate with...

  • Application Support Specialist

    1 month ago

    Melbourne, Victoria, Australia Randstad Full time

    Job Title: Application Support AnalystWe are seeking an experienced Application Support Analyst to join our team at Randstad Digital. As a key member of our IT support team, you will be responsible for providing top-notch support and administration of our key corporate on-premise and cloud-based applications, including Oracle Cloud Fusion ERP and HCM.Key...