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Application Support Analyst

3 weeks ago

Melbourne, Australia Aurec Human Capital Group Full time

We are seeking an Application Support Analyst to join one of Australia's largest Insurance broking and risk management companies within Melbourne CBD.

***

**This permanent and full time position has responsibility for**:

- Providing level 2 service support in accordance with established ITIL practices.
- To investigate and remediate incidents involving bespoke broking software such as ibias and evolution.
- Undertake root cause analysis and replication steps for key vendors
- Develop and maintain systems and program documentation
- Liaise with other IT teams and the wider business to resolve problems

**About You**:

- Ideally 2 years experience in insurance or financial services
- Tertiary qualifications in Computer Science/IT
- Excellent Communication and interpersonal skills
- Troubleshooting, problem solving and digital literacy skills
- Ideally insurance tier 1 or tier 2 Compliance certification highly regarded

**The Benefits**:

- Competitive remuneration and incentive program
- Salary sacrificed superannuation
- Lifestyle leave
- Flexible working arrangements
- Company rewards and discounts at 350+ major retailers

Employee stock purchase plan to invest and share in company's growth potential

**Phone**:0473 927 834