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Application Support Analyst

1 month ago

Melbourne, Victoria, Australia Computershare Australia Full time

Location: Yarra Falls, Melbourne (Hybrid)
In this position, you'll be based in either Yarra Falls Melbourne office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We are seeking a highly motivated and experienced Application Support Analyst to join our Computershare Technology Services team, based in our Abbotsford Melbourne office. If you are looking for a challenging and rewarding role in application support, then we want to hear from you. Please submit your application today and take the first step towards joining our dynamic and innovative team.

A role you will love
Computershare Technology Services (CTS) is seeking an Application Support Analyst experienced with VMS/Linux software to join on a permanent full-time basis.
As an Application Support Analyst, your main focus will be on maintaining the efficiency and reliability of the core system (Scrip) within the Oceania region. Additionally, you will be responsible for delivering application functionalities and infrastructure changes to ensure that everything runs smoothly. Your role is essential in ensuring that all stakeholders are adequately supported to meet their strategic agendas.

Joining a close-knit team that requires collaboration with all business units, direct clients, and other technology teams. This position will provide exposure to complex environments and interfaces through issue diagnosis, application analysis, processing of requirements, and some essential testing.
This position requires that you are flexible with working hours and able to cover shifts on a rotating roster from 7am – 7pm with the 2 shifts being 7am – 3pm and 11am – 7pm. There will also be an on-call support component to this role with a rotating on call roster every 8 weeks.

Some key responsibilities:
  1. Provide technical mentoring and guidance to clients
  2. Respond to requests for technical assistance in person, via phone, electronically
  3. Resolve client issues in a timely and efficient manner
  4. Liaise with development teams to resolve software issues
  5. Identify and escalate situations requiring urgent attention
  6. Track and route problems and requests and document resolutions
  7. Stay current with system information, changes, and updates
  8. Ensure all relevant processes, documents, checklists, and standards are adhered to in order to maximise quality
  9. Suggest ways to improve existing processes and/or create additional ones to improve quality and efficiency
  10. Redirect problems to an appropriate resource
What will you bring to the role?
  1. Extensive VMS/Linux/Application knowledge
  2. Relevant experience in the Financial/Share Registry sector
  3. High degree of self-direction, initiative and motivation
  4. Flexible approach to work, including hours
  5. Able to work under pressure and set priorities and deliver to tight deadlines
  6. Ability to work with demanding stakeholders and develop strong working relationships
Desired skills and experience:
  1. Excellent written and verbal communication skills
  2. Understanding of ITIL framework
  3. Dedication to deliver to deadlines
  4. Lateral thinker, with a broad outlook, solution oriented
  5. An ability to learn on the job
  6. A team player
  7. Must possess strong attention to detail
  8. Motivated to provide a quality service

Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get-togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

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