Student Success Officer

6 months ago


Melbourne, Australia Open Colleges Full time

Enjoy the flexibility of working with a Hybrid model
- Help provide great customer experience to our Students
- Work in a Supportive and fun team environment

**About us**:
As Australia’s leading private provider of online vocational education, Open Colleges has been helping Australians realise their potential for more than 125 years. In the last decade alone, we’ve helped over 450,000 people pursue their career dreams - and counting Our goal is to help Australians make more of their potential and we do that through providing our students with the skills they need to launch, change, or take the next step in their careers - Everything could happen.

**What you will be doing**:

- Deliver a consistently high standard of service to students
- Grow and nurture student relationships on every interaction to increase student satisfaction
- Troubleshoot and resolve service and minor technical problems by asking appropriate questions
- Document all information and maintain accurate student records as required
- Achieve key performance metrics including adherence to schedule requirements
- Make outbound welcome calls to new students
- Provide additional onboarding services to students on request
- Provide additional learning support to student via one-to-one appointments e.g. time management, study plans, getting started, academic writing and academic referencing, etc.
- Facilitate or escalate reasonable adjustment requests

**About you**:
Like us you will have a passion for education. You might have a background in retail or a call centre, where you have exercised your adaptability in giving great customer service.
- We are passionate about customer service so you need to be too
- Ability to confidently use technology, systems and web based organisational tools
- Excellent interpersonal, verbal and written communication skills
- A minimum of 2+ years’ relevant experience in a blended inbound/outbound service contact centre
- A minimum of 2+ years’ relevant experience in a retention or customer success role
- Experience providing education support (highly desirable)
- Experience within vocational education (highly desirable)

**Why join Open Colleges?**
When you join us we have some great additional things that you can enjoy
- Hybrid working model
- Salary packaging
- Access to an array of employee benefits that support your professional and personal development, including access to a generous discount on our courses for you and your immediate family

Please note that only applicants with full Australian working rights will be considered. Please be aware that it is a requirement of this position that extensive background checks are conducted. The background check process includes reference checks and validation of employment; proof of qualifications; proof of rights to work in Australia; and for specific roles, police, and ID checks.

Visit opencolleges.edu.au for more information about our organisation.



  • Melbourne, Australia RMIT Online Full time

    **Student Success Manager (Parental Leave Cover)** - Full-Time, Fixed Term (December 2024 - July 2026)_ - Hybrid Role: In-office Tuesdays & Thursdays (222 Lonsdale Street, Melbourne)_ **RMIT Online is on the hunt for a Student Success Manager to join our team for parental leave cover.** As the Student Success Manager, you’ll lead a talented and motivated...


  • Melbourne, Victoria, Australia RMIT University Full time

    Company OverviewRMIT University is a multi-sector university of technology, design and enterprise with over 96,000 students and close to 10,000 staff globally.Salary and BenefitsThe successful candidate will receive a competitive salary of $85,948 per year, plus 17% superannuation.Job DescriptionThe Officer, Indigenous Student Education will work...


  • Melbourne, Australia RMIT Online Full time

    **Work options**: Hybrid **Hybrid Environment**:Fortnightly in the Melbourne CBD office, exceptional flexibility A fast-paced, innovative business where you will learn, grow and thrive! **RMIT Online is hiring a Full-Time Student Success Advisor to deliver exceptional support for our students! This opportunity is like a rare gem—don't miss it! (And yes,...


  • Melbourne, Victoria, Australia Healthscope Full time

    At Healthscope, we are committed to delivering exceptional healthcare services to our patients. We are seeking a highly skilled Education Coordinator for Student Success to join our team on a permanent full-time basis.As an Education Coordinator for Student Success, you will play a critical role in supporting the end-to-end management of student experience...


  • Melbourne, Victoria, Australia Chisholm Institute of TAFE Full time

    Job OverviewChisholm Institute of TAFE is seeking an experienced Counsellor to join our Student Support and Engagement department. This full-time, fixed-term position will be based at our Frankston campus, with the possibility of travel and work on other campuses as required.About the RoleThe successful candidate will provide support services to Chisholm...


  • Melbourne, Victoria, Australia Contour Education Full time

    Unlock the Key to Student SuccessWe are seeking a highly skilled and compassionate Student Success Specialist to join our dynamic team at Contour Education. As a Student Success Specialist, you will play a pivotal role in guiding students through their medical preparation journey, providing them with the support and resources they need to achieve their...

  • Student Success Coach

    4 months ago


    Melbourne, Australia RMIT University Full time

    Overview: - Full Time, Fixed Term until December 2025- Salary Level Teacher 2-5 Depending on Qualifications and Experience + Superannuation and Flexible Working Arrangements- Based at the City Campus but may be required to work and/or be based at other campuses of the University. About the Position The Student Success Coach plays a pivotal role in guiding...


  • Melbourne, Australia RMIT Online Full time

    **Work options**: Hybrid - Hybrid Work Environment: In-office once per week, Tuesdays and Thursdays are the most popular days (222 Lonsdale Street, Melbourne)_ - Full-Time position _ **RMIT Online** is looking for a dynamic and passionate **Team Leader, Student Success** to join our team in an ongoing role. Reporting to the **Manager Student Success**,...

  • Education Specialist

    2 weeks ago


    Melbourne, Victoria, Australia Contour Education Full time

    Are you passionate about helping students achieve their full potential? At Contour Education, we're committed to providing high-quality tutoring programs that inspire confidence and deliver results. As an Education Specialist - Student Success Advocate, you'll play a key role in guiding families through their educational journey, helping students take their...


  • Melbourne, Victoria, Australia Contour Education Full time

    About Contour EducationWe are a dynamic and innovative education provider dedicated to empowering students to achieve their full potential. Our team of experienced educators is passionate about creating a supportive and inclusive learning environment that fosters growth, confidence, and success.Salary and BenefitsThe salary range for this position is...


  • Melbourne, Australia Britts Imperial University College Full time

    **About the Organisation**: Nortwest College was founded in 2007 and has had thousands of students who have passed out over the last 15 years. With more than 15 nationally recognised programs in domains like Business, IT, Cyber Security, Telecommunications, Hospitality, Carpentry, Tiling, Painting, Building & Construction, Project Management, Nortwest...


  • Melbourne, Australia City of Melbourne Full time

    **An exciting opportunity **exclusively open to current international students who are studying project and business management, economics, or global studies**.**: - **Two casual opportunities available, operating on an adhoc roster basis as required.**: - **$35.03 (hourly rate inclusive of 25% casual loading) + 11% Superannuation** **About City of...


  • Melbourne, Australia TasCollege Full time

    We are currently hiring Student Support Officer to join our Melbourne Campus team and Sydney Campus team. **Key Responsibilities** - First point of contact for students, staff, and external stakeholders, front counter responsibility - Assist with the organisation of student events, graduation, and orientation programs - Provide administrative and student...


  • Melbourne, Australia Swinburne University of Technology Full time

    Are you passionate about enhancing student success and creating a supportive educational environment? Swinburne College, a joint venture between Swinburne University of Technology and UP Education, is searching for a dedicated Student Support Officer to help students achieve their academic and personal goals. At Swinburne College, we deliver foundation and...


  • Melbourne, Australia Swinburne University of Technology Full time

    Are you passionate about enhancing student success and creating a supportive educational environment? Swinburne College, a joint venture between Swinburne University of Technology and UP Education, is searching for a dedicated Student Support Officer to help students achieve their academic and personal goals. At Swinburne College, we deliver foundation and...


  • Melbourne, Australia Student Housing Australia Full time

    **Student Housing Australia **is the specialist in the field of purpose built student accommodation with a portfolio of 2,400 apartments. Our diverse accommodation provides students with access to a choice of affordable safe accommodation in close proximity the the Universities and Colleges in and around Melbourne. The needs of local and international...


  • Melbourne, Victoria, Australia La Trobe University Full time

    Company OverviewLa Trobe University is a dynamic and innovative institution, dedicated to creating a positive student experience. Our Library Learning Services team is at the heart of this mission, providing essential support to students across five campus locations.About the PositionWe are seeking an experienced Academic Leader to oversee our team of...


  • Melbourne, Australia Endeavour Full time

    Competitive remuneration and hybrid setup - FREE UNLIMITED clinic consults & 15% off all clinic dispensary and retail products - Beautiful campuses all located conveniently to public transport Endeavour College of Natural Health is the largest provider of complementary medicine higher education degrees in the Southern Hemisphere, with six campuses across...


  • Melbourne, Australia Acknowledge Education Full time

    Ongoing commitment to your growth with $1,500 professional development allowance - Incredibly committed and supportive work environment - Be part of a fast-growing organization working in an agile environment **Join the Acknowledge Education Team: Igniting Potential, Fostering Growth!** Acknowledge Education is a leading training provider with campuses...


  • Melbourne, Victoria, Australia RMIT University Full time

    Overview:RMIT University seeks a highly skilled Student Enrollment Officer to join our Global Marketing and Student Recruitment team.This is a full-time, continuing position based at our Melbourne CBD campus, with occasional requirements to work and/or be based at other RMIT University campuses.