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Customer Service Officer

2 months ago

Melton, Australia Charterhouse Full time

**An amazing 3-month Customer Service opportunity to join a growing council in the western suburbs with a professional, positive, and enthusiastic team.**
- **Must have customer service/ call centre experience**:

- **Western suburbs - Melton | Be proactive and passionate about working towards a progressive change in the lives of community members**:

- **Local Government experience is advantageous**

Do you believe you have the skills, desire, and work ethic to work with members of the community by assisting them with day-to-day inquiries?

Join a fast-paced team in the western suburbs that is devoted to delivering high quality service to their members at all times. They are a reputable and diverse team that offer an inclusive and supportive environment. Training will be provided during the first 3 weeks and WFH equipment will be provided to ensure you are well equipped to succeed in the role. You will be working full time hours, Monday to Friday. You must be able to attend training on site.

**You will be responsible for**:

- Promoting and maintaining exceptional customer service in all communications with customers on the phone
- Accurately deliver service to a high-volume call centre while contributing to the Key Performance Indicators required.
- Liaise with other departments while performing back office secretarial and administrative tasks

**To be successful you will have**:

- Previous experience in both face-to-face and high-volume telephone customer services
- Local government experience is desirable
- Great communication skills, written and verbal
- Proactive attitude to work and learning new systems

**Benefits***:

- A 3-month temporary contract with a possible extension
- An opportunity to get your foot in the door to work for a Local Government.
- Work for an innovative and community focused organization that is well connected to public transport.

At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills, and contributions to the workplace.

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