Client Services Officer

2 weeks ago

Melton, Australia Melton City Council Full time

**Full Time Permanent**

**Band 4 - Salary Range $70,018 - $74,233 per annum + 11% Super + ADO**

**Salary offered will depend on level of skills and experience.**

**About Melton City Council**

The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality — one of the fastest developing in Australia. Our organisation strives to provide our community with state-of-the-art amenity and facilities, engaging health and wellbeing options, and support to become active members of our Lifelong Learning City.

We invest in innovation, offering professional and personal development, and generous leave and flexibility to staff, while also fostering a collaborative and inclusive culture. You’ll be able to work close to home in a dynamic setting featuring cafes and retail options set amongst heritage buildings and open green spaces.

**The Opportunity**

An exciting opportunity has arisen within our Community Care & Active Living, Client Connections team for a motivated, enthusiastic and customer-focused individual to provide comprehensive operational and administrative support within the Client Connections unit.

The position performs a critical role within the Client Connections team with a primary focus on customer service, client liaison, staff and client rostering, data entry and payroll processing.

The role will report to the Client Connections Team Leader, will liaise with a range of internal and external stakeholders and be responsive to meeting the diverse needs of clients and staff.

**Key Responsibilities**
- Maintaining and processing accurate and automated information and records required for payroll and debtor functions.
- Respond to client enquiries promptly, accurately and when necessary, direct customers/clients to the appropriate person.
- Generating and maintaining working rosters.
- Providing administrative support across the service delivery area of Client Connections and updating client and staff database.
- Working cooperatively with colleagues to establish and maintain effective work relationships.
- Contributing to the operations of the department through active participation in meetings and other activities.

To view the **Position Description**, click **here**.

**About you**

**_ To be successful in this role you will have the following:_**
- Post-secondary qualification in administration or experience in an administrative role or relevant experience.
- Effective communication, interpersonal and consultation skills and the ability to manage queries in a tactful and courteous manner.
- Excellent computer skills utilising a range of Packages including staff rostering and client database programs, and experience in administering services to frail aged people and people with a disability and their carers.
- Work effectively within a team environment, tight time schedules and in accordance with variable work demands.
- Current valid Victorian Driver’s Licence.
- Must hold or be able to obtain an Employee Working with Children Check.

**Culture and Values**

Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

- Motivate
- Empower
- Lead
- Trust
- Open
- Nurture

**Benefits**

There are a number of great reasons why our people love working at Melton City Council:
Staff Benefits | Melton City Council
- 13 ADO's (Accrued Day Off) per year
- 4 weeks and 2 days annual leave **(As of 1st of July 2024 will increase to 5 weeks)**:

- Flexible Working Hours
- Extensive Career Development & Leadership Programs
- 16 weeks Paid Parental Leave **(Super is paid during parental leave)**:

- 3 weeks Paid Secondary Carer Leave
- Family Room available including Breastfeeding Facilities (Melton City Council | Australian Breastfeeding Association)
- Wellbeing initiatives
- Subsidised Uniforms

**How To Apply**

If you require further information about the position, please contact **Anna Munro**, Client Connections Team Leader on **9747 7109.**

Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise.

**To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.**

All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful app

  • Customer Service Officer

    1 month ago

    Melton, Australia genU Karingal St Laurence Limited Full time

    **Do you want to improve your skills or kickstart your career within Employment Services or Administration?** Do you have excellent organisational skills and a willingness to contribute to a positive culture across all our workplaces? MatchWorks is looking for** Casual Customer Service Officers **for our **Melton **site. At MatchWorks, we believe everyone...

  • Field Service Technician

    2 weeks ago

    Melton, Australia Technical Tinting Services Full time

    We are currently seeking a full-time Field Service Technician to service our customers in the hardware industry. With a reputation built on quality and reliability we are looking at expanding our current team of field technicians in the Melbourne precinct. The role will demand that the successful representatives will be able to provide prompt, efficient and...

  • Service Coordination Officer

    2 weeks ago

    Melton, Australia Melton City Council Full time

    **Full Time Permanent Position** **Band 6 - Salary Range $92,304 - $100,516 per annum + 11% Super + ADO** **Salary offered will depend on level of skills and experience** **About Melton City Council** The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality — one of the fastest developing in Australia. Our...

  • business support officer

    2 weeks ago

    Melton, Australia Randstad Full time

    Position : Business support officer Location: Western SuburbsLength : 2-3 monthsOverview: Randstad is partnering with a local government body to seek a highly dedicated and organized Business Support Officer to join their team in the western suburbs. The successful candidate will provide essential administrative and customer service support, ensuring the...

  • Disability Services Manager

    3 weeks ago

    Melton, Australia Nextt Group Full time

    Manage a wonderful portfolio of Supported Independent Living. - Flexible work environment with opportunity to work in the field and home. - Join a highly recognized and forward thinking NDIS provider.. An exciting opportunity awaits an experienced leader in disability to join our Client Experience team in Ballarat, with experience leading portfolios within...

  • Finance and Consumer Service Officer

    3 weeks ago

    Melton, Australia Windermere Full time

    Posted: 07/03/2024 Closing Date: 04/04/2024 Salary: $71,000.00 - $71,000.00 Job Type: Permanent - Full Time Location: Melton Job Category: Accounting,Community Services and Development Due to increased consumer demand, we are seeking a full-time **Finance & Consumer Service Officer** to join Windermere on a permanent basis. This fundamental and dynamic...

  • Library Customer Service Officer

    2 weeks ago

    Melton, Australia Melton City Council Full time

    Multiple Part Time Permanent Positions Hours per week**1 x Monday to Thursday position + One Saturday a month1 x Tuesday to Friday + One Saturday a month**Salary Range $61,480 to $64,853 per annum pro rata + 10.5% SuperAbout Melton City CouncilThe City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality—one of the...

  • Customer Service Officer

    2 weeks ago

    Melton, Australia Melton City Council Full time

    **Full Time Fixed Term Position - Parental Leave Backfill until June 2025** **40 hours per week 8:15am to 5:00pm** **Band 4 - Salary Range $70,018 to $74,233 per annum Pro Rata + 11% Super** **Salary offered will depend on level of skills and experience.** **About Melton City Council** The City of Melton is a community where everyone belongs. Ours is a...

  • Advanced Intake Officer

    3 weeks ago

    Melton, Australia Western Health Full time

    Location: Western Region | Melton Job type: Full time Organisation: Western Health **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: 49107 The Referral and Appointment Service for Bacchus Marsh and Melton campuses plays an important role within the organisation, being the first point of contact for patients seeking an...

  • Customer Service Officer

    4 weeks ago

    Melton, Australia Melton City Council Full time

    **1 x Full Time Permanent Position - 40 hours per week 8.15am to 5.00pm** **1 x Part Time Permanent Position - 20 hours per week 9.30am to 1.30pm 5 days per week** **Band 4 - Salary Range $70,018 - $74,233 per annum (pro-rata for part time) + 11% Super + ADO (For Full Time)** **Both positions will be required to rotate between Melton & Caroline Springs on...

  • Customer Service Officer

    2 weeks ago

    Melton, Australia Melton City Council Full time

    Full Time Fixed Term Position - Parental Leave Backfill until June 202540 hours per week 8:15am to 5:00pmBand - Salary Range $70,018 to $74,233 per annum Pro Rata + 11% SuperSalary offered will depend on level of skills and experience.About Melton City CouncilThe City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality...

  • Customer Service Officer

    2 weeks ago

    Melton, Australia Melton City Council Full time

    1 x Part Time Permanent Position25 hours per week - Monday, Tuesday, Thursday and Friday 9am to 3pm Wednesday 10am to 2pmSalary Range $65,365 to $69,299 per annum pro rata + 10.5% SuperAbout Melton City CouncilThe City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality—one of the fastest developing in Australia. Our...

  • Customer Service Officer

    6 days ago

    Melton, Australia Public Sector People Full time

    Local government opportunity - Part time working 20 hours per week - Paying $32.89 per hour + super This role is to provide where possible, first point resolution to customers of Council, seeking advice, assistance or information regarding a variety of Council’s services. **Key Requirements**: - Experience delivering face to face, phone and online...

  • Business support officer

    1 week ago

    Melton, Australia Randstad Australia Remote Work Freelance Full time

    Position : Business support officer Location: Western SuburbsLength : 2-3 monthsOverview: Randstad is partnering with a local government body to seek a highly dedicated and organized Business Support Officer to join their team in the western suburbs. The successful candidate will provide essential administrative and customer service support, ensuring the...

  • Business support officer

    1 week ago

    Melton, Australia Randstad Australia Full time

    Position : Business support officer Location: Western SuburbsLength : 2-3 monthsOverview: Randstad is partnering with a local government body to seek a highly dedicated and organized Business Support Officer to join their team in the western suburbs. The successful candidate will provide essential administrative and customer service support, ensuring the...

  • Service Desk Officer

    2 weeks ago

    Melton, Australia Melton City Council Full time

    **Full Time Permanent Position** **Band 4 - Salary Range $70,018 to $74,233** **per annum + 11.5% Super + ADO** **Salary offered will depend on level of skills and experience.** **About Melton City Council** The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality — one of the fastest developing in Australia....

  • Disability Support Worker

    2 weeks ago

    Melton, Australia EddenRose Community Services Full time

    Based in Melbourne, Australia, EddenRose Community Services provides disability and support services under the NDIS (National Disability Insurance Scheme). We are committed to providing quality, reliable and personalized care for people with physical and intellectual disability, to enhance their lifestyle and reduce the negative impact their disability may...

  • Disability/peer/personal Care Support Worker

    3 weeks ago

    Melton, Australia Unify Disability Services Full time

    Unify Disability Services is an organisation which provides various allied, mental and community health services to individuals with disabilities all across Melbourne. We are looking to expand our Community Support Team by recruiting a Disability Support Worker for an exciting, flexible and rewarding role. We offer a very competitive hourly rate, travel...

  • Reception Administration Officer

    3 weeks ago

    Melton, Australia Victorian Aboriginal Child Care Agency (VACCA) Full time

    **Position : Permanent Full Time**: - **Salary : $50,000 - $55,000 (based on skills and experience) plus Super and Attractive Salary Packaging option**: - **Location : Melton** **The Organisation** The Victorian Aboriginal Child Care Agency (VACCA) is an Aboriginal Community-Controlled organisation that supports and advocates for the Aboriginal Community...

  • Service Desk Officer – Business Support

    1 week ago

    Melton, Australia Shoalhaven City Council Full time

    Full Time Permanent Position Band 4 - Salary Range $72,119 to $76,460 per annum + 11.5% Super + ADO Salary offered will depend on level of skills and experience. About Melton City Council The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality — one of the fastest developing in Australia. Our organisation...