Library Customer Service Officer

2 weeks ago

Melton, Australia Melton City Council Full time

Band 3

2 x Casual Positions - Hourly Rate $ % Super

1 x Part Time Permanent position - 21 Hours Per Week
Salary Range $65,858 to $69,471 per annum Pro Rata + 11% Super

About Melton City Council

The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality — one of the fastest developing in Australia. Our organisation strives to provide our community with state-of-the-art amenity and facilities, engaging health and wellbeing options, and support to become active members of our Lifelong Learning City.

We invest in innovation, offering professional and personal development, and generous leave and flexibility to staff, while also fostering a collaborative and inclusive culture. You'll be able to work close to home in a dynamic setting featuring cafes and retail options set amongst heritage buildings and open green spaces.

The Opportunity

As a member of the team, you will have the opportunity to engage with the community around collections, technology to supporting lifelong learning. This position reports to Team Leader Library Customer Experience, servicing both internal and external stakeholders, including library members, library staff, and the general public.

In this role you will:

  • Ensure customers have a positive experience in our Library and Learning Hubs by delivering high quality customer service.
  • Support the learning outcomes of residents by assisting in the use of resources, technology and online library platforms, and delivering literacy and learning programs.

Key Responsibilities

  • Deliver high quality customer service at library facilities or outreach points, ensuring customers have a positive library experience characterised by active engagement.
  • Create a welcoming experience by engaging with customers throughout the library, joining and inducting new library members, and providing tours of library facilities.
  • Proactively assist customers to maximise their use of the library, resources, equipment, technology and online library platforms.
  • Deliver the day-to-day bookings, hire and operation of meeting rooms and tenant space across Council's Library and Learning Hub facilities.
  • Deliver literacy and learning program sessions or outreach visits for children and adults under the direction of a supervisor.

To view the Position Description, click here.

About you

To be successful in this role you will have the following:

  • Beyond secondary education or equivalent with library experience or experience in a customer service or community focused environment.
  • Demonstrated customer service skills with the ability to relate well to a diverse range of people.
  • Some experience working in public libraries or a community focused organisation.
  • Current valid Victorian Driver's Licence.
  • Must hold or be able to obtain an Employee Working with Children Check.

Culture and Values

Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there's a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we'd love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

  • Motivate
  • Empower
  • Lead
  • Trust
  • Open
  • Nurture

Benefits

There are a number of great reasons why our people love working at Melton City Council:

Staff Benefits | Melton City Council

  • 4 weeks and 2 days annual leave (As of 1st of July 2024 will increase to 5 weeks pro rata)*
  • Flexible Working Hours
  • Extensive Career Development & Leadership Programs
  • 16 weeks Paid Parental Leave (Super is paid during parental leave)*
  • 3 weeks Paid Secondary Carer Leave*
  • Family Room available including Breastfeeding Facilities (Melton City Council | Australian Breastfeeding Association)
  • Wellbeing initiatives
  • Subsidised Uniforms

*These benefits are pro rata for Part Time role only.

How To Apply

If you require further information about the position, please Nick Tomé, Team Leader Library Customer Experienceon .

Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise.

To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.

All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any COVID-19 Public Health Orders applicable to Local Government employees and Council's COVID-19 vaccination policy which require employees to provide documentary evidence of their vaccination status before attending the workplace.

We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery.

Applications close 11:59pm Wednesday 26 June 2024

Apply Now

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