Customer Service Library Technician

7 months ago

Melton, Australia Melton City Council Full time

**Part Time Permanent Position - 7.67 hours per week**

**Saturday 11.30am to 4pm & Sunday 12.50pm to 4pm**

**Band 4 - Salary Range $70,018 - $74,233 per annum + 11% Super (pro rata)**

**About Melton City Council**

The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality—one of the fastest developing in Australia. Our organisation strives to provide our community with state-of-the-art amenity and facilities, engaging health and wellbeing options, and support to become active members of our Lifelong Learning City.

We invest in innovation, offering professional and personal development, and generous leave and flexibility to staff, while also fostering a collaborative and inclusive culture. You’ll be able to work close to home in a dynamic setting featuring cafes and retail options set amongst heritage buildings and open green spaces.

**The Opportunity**

As a member of the libraries and learning team, you will have the opportunity to engage with the community around collections, technology to supporting lifelong learning. This position services both internal and external stakeholders, including library members, library staff, and the general public and reports to the Team Leader of Library Customer Service.

In this role you will ;
- Ensure customers have a positive experience in our Library and Learning Hubs by delivering high quality customer service.
- Support the learning outcomes of residents by assisting in the use of resources, technology and online library platforms, and delivering literacy and learning programs.

**Key Responsibilities**
- Deliver high quality customer service across the library service to ensure customers have a positive experience characterised by active engagement, providing direction to library officers as required.
- Participate in rostered library customer service shifts at library facilities or outreach points and proactively engage with customers to maximise their use of resources, equipment, technology and online platforms.
- Undertake library tasks including joining new members, tours of library facilities, issuing and returning loans, event bookings, collecting fees, information and directional enquiries.
- Contribute to maintenance and development of the library collection through shelving, shelf tidying, displays, and providing input in relation to area of responsibility.
- Support the delivery of learning, literacy and outreach programs across the library service and at external locations by facilitating and delivering programs as required.

To view the **Position Description**, click **here**.

**About you**

**_ To be successful in this role you will have the following:_**
- A post-secondary qualification acceptable for technician membership of the Australian Library and Information Association together with experience, or lesser qualification together with relevant public library experience.
- Experience working in public libraries or a customer focussed organisation.
- Current valid Victorian Driver’s Licence.
- Must hold or be able to obtain an Employee Working with Children Check.

**Culture and Values**

Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

- Motivate
- Empower
- Lead
- Trust
- Open
- Nurture

**Benefits**

There are a number of great reasons why our people love working at Melton City Council:
Staff Benefits | Melton City Council
- Flexible Working Hours
- Extensive Career Development & Leadership Programs
- 16 weeks Paid Parental Leave
- 3 weeks Paid Secondary Carer Leave
- Family Room available including Breastfeeding Facilities (Melton City Council | Australian Breastfeeding Association)
- Wellbeing initiatives
- Subsidised Uniforms

**How To Apply**

If you require further information about the position, please contact **Nick Tomé**, Team Leader Library Customer Experience on **9747 5913**.

Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise.

**To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.**

All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any COVID-19 Public Health Orders ap

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