Customer Service Officer

4 weeks ago

Melton, Australia Melton City Council Full time

**1 x Full Time Permanent Position - 40 hours per week 8.15am to 5.00pm**

**1 x Part Time Permanent Position - 20 hours per week 9.30am to 1.30pm 5 days per week**

**Band 4 - Salary Range $70,018 - $74,233 per annum (pro-rata for part time) + 11% Super + ADO (For Full Time)**

**Both positions will be required to rotate between Melton & Caroline Springs on alternate days**

**Salary offered will depend on level of skills and experience**

**About Melton City Council**

The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality — one of the fastest developing in Australia. Our organisation strives to provide our community with state-of-the-art amenity and facilities, engaging health and wellbeing options, and support to become active members of our Lifelong Learning City.

We invest in innovation, offering professional and personal development, and generous leave and flexibility to staff, while also fostering a collaborative and inclusive culture. You’ll be able to work close to home in a dynamic setting featuring cafes and retail options set amongst heritage buildings and open green spaces.

**The Opportunity**

The Customer Service Team are seeking highly motivated people to support the Customer Service Unit, delivering a range of face to face enquiries and a high volume of inbound calls.

**Key Responsibilities**
- Represent Council in providing a professional service to customers both external and internal, including accurately recording customer requests in council’s corporate system.
- Provide ‘day to day’ cashiering functions including the receipting, balancing of monies and petty cash reimbursement, along with preparing daily banking documentation, balance end of day and close off cashiers as required.
- Assist the Customer Service leadership team in establishing and maintaining appropriate administration systems and documentation, including identification of any continuous improvement opportunities in the delivery of customer service.

To view the **Position Description**, click **here**.

**About you**

**_ To be successful in this role you will have the following:_**
- Post-secondary qualification with on-the-job training or lesser qualification with experience in the provision of high-level customer service to the general public.
- A high level of commitment to customer care including experience in face to face enquiries and dealing with a high volume of telephone calls.
- Be able to work successfully in a team aiming to provide high quality, accurate and timely information.
- Experience in maintaining administrative systems and word processing.
- Sound computer skills and knowledge of the Microsoft Software Applications.
- Current Valid Victorian Driver’s Licence.

**Culture and Values**

Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

- Motivate
- Empower
- Lead
- Trust
- Open
- Nurture

**Benefits**

There are a number of great reasons why our people love working at Melton City Council:
Staff Benefits | Melton City Council
- 13 ADO's (Accrued Day Off) per year **(For Full Time position)**:

- 4 weeks and 2 days annual leave **(As of 1st of July 2024 will increase to 5 weeks)**:

- Extensive Career Development & Leadership Programs
- 16 weeks Paid Parental Leave **(Super is paid during parental leave)**:

- 3 weeks Paid Secondary Carer Leave*
- Family Room available including Breastfeeding Facilities (Melton City Council | Australian Breastfeeding Association)
- Wellbeing initiatives
- Subsidised Uniforms
- These benefits are pro rata.

**How To Apply**

If you require further information about the position, please contact **Michelle Lapsley**, Customer Service Coordinator on **9747 7313.**

Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise.

**To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.**

All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any COVID-19 Public Health Orders applicable to Local Government employees and Council’s COVID-19 vaccination policy which require employees to provide documentary evidence of their v

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