Client Information Officer

Client Information Officer - Brisbane call centreLegal Aid Queensland has multiple opportunities both permanent part-time and temporary part-time Client Information Officers working to our Call Centre. About Legal Aid QueenslandLegal Aid Queensland's (LAQ) vision is to be a leader in a fair justice system where people are able to understand and protect their...

This one process will be used to fill multiple temporary part time AO3 Client Information Officer vacancies. Positions are for various hours and durations. **In this role you will**: - Manage all incoming calls to the organisation by identifying customer requirements and meeting these wherever possible over the telephone. - Provide information by telephone...

Why join OIC - Work life balance - we truly embrace flexible work arrangements including hybrid work - Enjoy the benefits of peer support and review - A supportive, committed, and respectful work environment - Opportunities to grow your career through experience and training The Role We are seeking a strong leader who can inspire and support a professional...

Why join OIC - Work life balance - we truly embrace flexible work arrangements including hybrid work - Enjoy the benefits of peer support and review - A supportive, committed, and respectful work environment - Opportunities to grow your career through experience and training The Role We are seeking a strong leader who can inspire and support a professional...

The role will work in consultation with Legal Aid Queensland's Information and Advice Services and legal practice staff to provide ongoing support and referral services to vulnerable clients. **In this role you will**: - Manage all incoming calls to the Client Assistance Service and provide information by telephone about legal processes, Legal Aid...

The current vacancy is until 30 June 2024 with the possibility of extension. - Provide verbal and written information to people, primarily over the phone about our services and how to engage with the Royal Commissions - Ability to communicate with persons with complex needs - Supporting callers to participate in a trauma-informed, culturally sensitive and...

**As the Support Officer, you will**: - Provide administrative support including file and correspondence management. - Update electronic case management and document management systems. - Analyse and categorise documents related to external review cases. - Undertake research, including legal research to locate relevant legislation, case law and commentary...

This is an exciting, permanent opportunity to join OIC. Your day will involve providing administrative support, researching, drafting documents and proof reading to support the External Review team. **As the Support Officer, you will**: - Provide administrative support including file and correspondence management. - Update electronic case management and...

Significant reform is underway in Queensland. The Information Privacy and Other Legislative Amendments Act 2023 (IPOLA Act) amends the Information Privacy Act 2009 (IP Act) and the Right to Information Act 2009 (RTI Act), to improve transparency and accountability of Queensland agencies and strengthen privacy protections available to individuals. The Policy...

**Job description**: We are currently seeking experienced Customer Service professionals to join our State Government client commencing ASAP. **The Role**: Working within their contact centre the primary function of the role will be to assist vulnerable clients in triaging legal issues and ensure that they can access timely and appropriate legal...

You will be joining OIC at an exciting time of growth! The Queensland Government has recently introduced the Information Privacy and Other Legislation Amendment Bill which, if passed, will make changes to the Information Privacy Act 2009 and the Right to Information Act 2009. A major component of these changes will be the introduction of a Mandatory Data...

Why Join OIC? - Work life balance - we truly embrace flexible work arrangements - Enjoy the benefits of peer support and review - A supportive, committed, and respectful work environment - Opportunities to grow your career through a structured program of experience and training **The Role**: - Conduct the day-to-day file management of external reviews...

Why Join OIC? - Work life balance - we truly embrace flexible work arrangements - Enjoy the benefits of peer support and review - A supportive, committed, and respectful work environment - Opportunities to grow your career through a structured program of experience and training **The Role**: - Conduct the day-to-day file management of external reviews...

**The Information Officer key responsibilities are**: - Assist in the maintenance of the digital library. Provide advice to internal and external clients in relation to specific requests for departmental information under administrative release schemes, the Right to Information Act 2009 and the Information Privacy Act 2009 or via disclosure processes in...

Why Join OIC? - Work life balance - we truly embrace flexible work arrangements including hybrid work - Enjoy the benefits of peer support and review - A supportive, committed, and respectful work environment **The Role**: Key responsibilities - Manage a small team supporting review officers - Lead the assessment of complex and novel external reviews, and...

Do you have excellent legal research, analysis and judgement skills? Highly developed interpersonal and communication skills? As part of an independent statutory authority, your day will be varied, undertaking legal and policy research, drafting correspondence and submissions, responding to privacy complaints and enquires and developing resources to educate...

Key Responsibilities The Information Officer performs a variety of different functions across information, records, knowledge and service delivery based on organisational priorities and support needs, within the scope of the specialisation, and includes the following activities: - Provides user support and information management services focusing on...

**24th May, 2023**: **AO2 Information Officer** **Australian Citizen with National Police Check** **Starting Monday 5th June until Friday 7th July** **$37.26 per hour, ex Super (7.25hrs per day, 36.25hrs per week)** **Brisbane, QLD (Onsite)** **Ref#1080222** **Submissions Close Tuesday 30th May** Our** State Government **client is seeking a...

**Desirable Requirements**: **Key duties and responsibilities**: **The Information Support Officer's key responsibilities are**: - Review, redact and prepare the release of child protection information in accordance with the Family Law Act 1975, having regard to the confidentiality provisions contained under Child Protection Act 1999. - Undertake and...

This role ensures QRA's eDRMS and other information management systems are kept updated and secure with required patches and version updates through consultation with business owners, audit officers and colleagues as well as provide consultation and input to the development of QRA strategies for information management, security and privacy. - Manage the...