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Client Information Officer

1 month ago

Brisbane, Australia Legal Aid Full time

This one process will be used to fill multiple temporary part time AO3 Client Information Officer vacancies. Positions are for various hours and durations.

**In this role you will**:

- Manage all incoming calls to the organisation by identifying customer requirements and meeting these wherever possible over the telephone.
- Provide information by telephone about legal processes, Legal Aid Queensland guidelines and referral agencies.
- Participate in skill development processes, including call monitoring, on-the-job and group training.
- Help improve information databases by providing regular feedback on the information's appropriateness and use.
- Participate in team, process and service improvement activities.This work is licensed under a Creative Commons Attribution 3.0 Australia License.