Client Services Officer

7 months ago

Melbourne, Australia Department of Justice and Community Safety Full time

Utilise your customer service and administration expertise to provide support and advice to the Liquor Control Victoria branch
- Ongoing, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service
- VPS Grade 2: $56,834 - $72,985 plus superannuation.

**About Us**:
Liquor Control Victoria is a business unit of the Department of Justice and Community Safety and supports the independent Victorian Liquor Commission by providing strategic, operational and administrative support and by performing various regulatory functions under delegation.
The Victorian Liquor Commission, supported by Liquor Control Victoria, is responsible for issuing liquor licences and overseeing industry compliance and enforcement to ensure that Victorians and visitors to the state enjoy safe and responsible liquor licenced environments.

**About the Role**:
The role also provides administrative support to assist the day-to-day operations of the Client Services team and, more broadly, Liquor Control Victoria.

**Some of your duties will include**:

- Drafting standard correspondence and communications for internal and external stakeholders, developing standard operating procedures, policies, guidelines, correspondence and documentation on key service process measures and trends, in support of internal and external operational requirements.
- Carrying out administrative tasks such as maintaining databases, order publications and register documents.

To learn more about this role before applying, please read the attached position description.
- The ability to interpret customer enquiries and provide appropriate information based on relevant legislation.
- Critical Thinking and Problem Solving: Seeks resolution of problems through policy or process guidelines; otherwise seeks guidance by providing information and ideas relevant towards resolution of problem. Understands concepts enabling improvements in critical thinking and problem solving.
- Influence and Persuasion: Understands the pros/cons of a different approaches; uses direct logical persuasion in a discussion or presentation by using concrete examples, facts and figures to support their argument.

**How to Apply**:
**FOR INTERNAL VPS EMPLOYEES**:
**IMPORTANT INFORMATION**:CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

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