Client Services Officer

4 weeks ago

Melbourne, Australia Lotus People Full time

**$40ph + Super; 6-month temp role - likely to extend**:

- **Stunning new offices, central Melbourne location - hybrid wfh model**

**The Company**
Lotus People has partnered with this global fintech organisation many times and can attest to the incredible culture that it is renowned for. You will be part of a collaborative, supportive team who take their jobs seriously, but not themselves. Based in central Melbourne, you will enjoy the flexibility of a hybrid work model, with wfh opportunities once out of training.

**The Role**
This is not your standard client services role Join the sales team and manage end-to-end projects, be your client's advocate, work toward deadlines, and manage internal and external stakeholders all whilst building strong customer relationships.

6-month temporary role, immediate start with a high chance of extension. Work in the office full time initially whilst in training, with work-from-home flexibility once you have been fully trained and have all of the tools needed to excel in this role.

**DUTIES**
- Manage outbound and inbound calls to your allocated clients
- Coordinate and manage a variety of projects at any one time
- Stakeholder management - both internal and external
- Collaborate with internal teams to work towards the same common goal
- Provide high-level customer service
- Update the database and multiple systems
- Work towards set targets and KPIs
- Hold weekly meetings to update your clients on project timelines
- Act as an escalation point for customer issues
- Work with the finance team to ensure accurate invoicing
- Administration and ad-hoc duties as required
- Monday - Friday; 9am - 5pm - full-time role

**SKILLS & EXPERIENCE**
- Recent experience with stakeholder management is a must
- Experience within the banking or financial services space is desirable
- Excellent written & verbal communication skills
- An understanding of KYC processes and regulations is desirable
- Immediate availability with the capacity to work for 6 months and extend past this time
- Incredible new offices and wonderful, inclusive, team culture
- Globally recognised organisation - a great one for your resume

In summary, if you enjoy a combination of customer service, project coordination and administration then this is the role for you. You will work closely with many different departments and stakeholders, whilst also having the benefit of working autonomously.

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