Client Services Officer

6 months ago

Port Melbourne, Australia HOBAN Recruitment Full time

**National Measurement Institue - Client Services Officer - 12 Month Contract (APS Level 3)**:
Join the Analytical Services Branch (ASB) of the Australian Government's national measurement authority, where we lead, maintain, and regulate Australia's measurement system. Our work is vital to the Australian economy, providing world-class measurement products, advice, and regulatory oversight. At ASB, we value diversity and are committed to creating an inclusive environment where everyone has an equal opportunity to contribute and progress. Our team is driven by values of adaptability, innovation, accountability, strategic thinking, inclusivity, and influence.

**Overview**:
We are seeking a motivated Client Services Officer to join our Business Development and Client Services Team in Port Melbourne. As a Client Services Officer, you will be responsible for delivering exceptional client service, managing inquiries, providing information on NMI's services, and facilitating communication between internal teams and external stakeholders.

**Key Responsibilities**
- Liaise with internal and external stakeholders on technical aspects of NMI's services, including methodology, documentation, and regulatory requirements.
- Assist in monitoring shared inboxes and preparing quotations for services.
- Act as the primary point of contact for specified clients.
- Collaborate with the Business Development Manager and Client Services Supervisor to support the operations of the Client Services team across multiple locations.

**Required Skills and Qualifications**
- Minimum of a Tertiary Qualification in a science field.
- Demonstrated customer service experience, preferably in a laboratory or scientific environment.
- Excellent oral and written communication skills.
- Strong time management, organizational, and problem-solving abilities.
- Familiarity with Laboratory Information Management Systems (LIMS) is advantageous but not mandatory.
- Commitment to workplace diversity, equity, and safety principles.
- Be willing to provide or obtain a National Police Check
- Baseline clearance advantageous or be willing to obtain
- Australian Citizenship

**Why Join Us**
- Opportunity to contribute to the Australian economy through impactful work in measurement regulation and services.
- Dynamic and inclusive work environment with opportunities for professional growth and development.
- Be part of a team that values innovation, collaboration, and excellence.
- Competitive remuneration

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