Logistics Manager

2 months ago

North Sydney, Australia Pandora Jewelry Full time

**About Pandora**

The largest jewellery company in the world, we give a voice to millions of people’s loves every day. We sell three pieces of our hand-crafted jewellery every second and have the largest network in the industry, with almost 7,000 points of sale around the globe and a strong online business.

Launching in Australia in 2004, Pandora Australia New Zealand (ANZ) has since become the fourth largest market for the Danish jewellery house with 146 stores across the ANZ network, 130 employees in corporate and over 750 employees in retail.

We pursue sustainability in everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products.

**Our people**

Our global workforce is made up of over 33,000 passionate people who, in 2023, helped Pandora record the highest earnings to date, led by a refreshed long-term growth strategy. The pace of our progress has created an energising, ambitious culture where we are empowered to be ourselves and equipped to deliver our very best.

As we continue to grow, we also continue to invest in our talent. We’re looking for people who share our values and can help us bring our ambitions to life.

**Why work with us?**

Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.

Our generous benefits package includes:

- North Sydney Office - Hybrid working model
- 60% off staff discount
- Team ‘diamond days’ to connect outside of the office
- Subsidised comprehensive healthcare cover with BUPA
- A day off on your birthday and birthday voucher
- Comprehensive individual wellness support

**Main Purpose of the role**:

- Responsible for all day-to-day Distribution channels for B2B, B2C & Reverse Logistics via the Supply Chain department. (Australia, New Zealand, Thailand)
- Oversee all Transport partners and contracts ensuring deliverable improvements and system enhancements are efficient and operational with mínimal risk.
- Analysing Data relating to the Supply Chain and making strong operational decisions. Assessing, managing, and minimising risk to operation KPIS, Providing and delivering reports to higher management around total operation.
- Working with internal Departments, stakeholders, suppliers, and the fulfilment centre to design processes and ensure a great experience for our customers.
- Proactiveness in anticipating problems and recommending solutions to higher management.
- Responsible for Inventory integrity, quality assurance and control underpin all processes for all Distribution channels.
- Implement financial metrics and associated KPIs for supply-chain network and vendors.
- Develop and implement Pacific transportation cost-savings programs for year-over-year savings.
- Identify project responsibilities, delegating phases, and elements to appropriate personnel within the department and other departments within the business.

**Key accountabilities**:

- Monitor and align forecasts for all distribution channels working with Supply, e-Comm and Merchandise departments.
- Maintain consistent Communication with the field teams to collaborate with continuous improvement initiatives for all Stores and customers.
- Lead control meetings with Suppliers, identifying issues and actions to be taken to resolve challenges and improve the service levels.
- Conduct root-cause analysis of failures and take corrective actions where necessary.
- Manage logistics functions through strategy, resource optimisation, profitability maximisation, and Key Performance Indicators (KPIs), resulting in the maximisation of customer satisfaction.
- Improve the system processes in the warehouse and coordinate warehouse activity - Monitor the performance of the Warehouse and Supply team.
- Keep detailed records, generate reports, and develop presentations to aid decision making for the Business/Operation.
- Provide oversight for budgetary, scheduling, and project database, and report regularly to senior managers about progress, plans, and problems that could affect costs or schedules.
- Manage logistics compliance, quality control, and quality assurance standards and specifications to comply with legal obligations.
- Preparation of forecast for all Distribution Centres under this scope.
- Support our sustainability agenda in our total Operational footprint within Pacific
- Ensuring compliance with laws and regulations around Customs (Australia Trusted Trader) whilst also maintaining awareness of industry and global logistics trends

**Pivotal and professional qualifications**:

- Strong Supply-Chain knowledge and experience with a minimum of 5 years working experience within the retail or FMCG industry
- Computer Skills: Advanced Microsoft Office skills, with a strong focus on Excel
- Experience with an ERP system (Microsoft Dynamics AX or SAP

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