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Customer Success Manager, Monday.com

6 months ago

Adelaide CBD, Australia upstream Full time

**About upstream**

At upstream, we began with a small team with a simple mission: To provide cutting-edge cloud computing services to businesses at home and abroad.

While our HQ is based in Canberra, we have team members all over Australia and throughout APAC. We have been a remote-first organisation since 2018 and have a supportive and friendly team culture focusing on work-life balance.

**About The Role**
- Serve as the main point of contact and liaison between clients and the rest of the broader team
- Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
- Build, own, and execute client success and engagement plans
- Spearhead internal cross-functional improvement projects
- Represent the voice of the customer and influence the product development roadmap
- Partner with Sales and Professional Services teams on upsell, cross-sell, and expansion opportunities

**_About You_**
- 2+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
- Superb written and verbal communication skills
- Ability to take initiative and adapt
- Prior experience in strategy consulting - advantage
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
- Positive attitude, empathetic, and energetic

**Benefits of The Role**
- A growing organisation, which in turn provides growing opportunities for your career
- Awesome team culture
- Work from anywhere

**_Visa sponsorship for this role is currently not available._