Customer Service Consultant

2 weeks ago


Adelaide CBD, Australia Workskil Australia LTD Full time

**About the Role**

We are looking for staff who will predominantly be handling inbound telephone calls with a strong focus on exceptional customer service. The role supports a diverse range of customers across Australia who require support with their journey towards employment, education & training across Workskil Australia’s various programs and sites nationally.

**There are multiple positions being offered on a Full Time, ongoing basis in our Adelaide CBD office. After an initial training and induction period, some flexibility to work from home may also be negotiated**

**Why come and join Workskil Australia?**
- Work a 9-day fortnight
- Salary Packaging options
- Internal career progression
- Great working culture
- Gain a Certificate IV in Employment Services or Career Development in your first 12 months of employment
- Fully-funded and supportive induction and training including the opportunity to travel to meet the rest of your Adelaide-based National Administration Centre team

**About You**

To be successful in this role, you'll be able to:

- Engage effectively with diverse customers who require support with sensitive and emotional matters;
- Demonstrate computer literacy including the ability to type 30+ words per minute;
- Demonstrate experience in understanding and working to procedures and contractual guidelines; with the ability to clearly, accurately and concisely relay this information to a diverse range of customers; and
- Demonstrate prior experience in a customer service based role.

**About Us**

Workskil Australia is a national not-for-profit and charitable organisation, with almost 40 proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.

We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team. In return for your truly valued contribution we will support your ongoing career development and offer a friendly, supportive & innovative environment for you to thrive.

We work hard every day to:

- Work with our Customers to secure great long-term job opportunities.
- Meet the labour needs of business and industry through quality recruitment services at no cost.
- Assist businesses with diversifying their workforce.
- Provide specialist employment and community services to people seeking work, including people with mental illness, injury or disability and Indigenous Australians.
- Deliver work experience projects to the community.

Our values remain at the heart of everything we do and we strive to conduct our business with the highest degree of care, integrity, respect, honesty and service. We believe that the care, respect and high level of service we give to all of our customers is our key point of difference.

**Remuneration**

A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax effective salary packaging.

**About your Application



  • Adelaide CBD, Australia SMAART Recruitment Full time

    Base salary & commission! $85,000-$95,000 OTE - CBD Office, Monday to Friday and WFH flexibility - Opportunity to progress internally within sales and leadership **What’s in it for you?** - Competitive base salary $55,000 + super + uncapped commission - On Target Earnings of $85,000-$95,000 that are genuinely achievable. - WFH two days a week after...


  • Adelaide CBD, Australia Workskil Australia LTD Full time

    **About the Role** We are looking for staff who will predominantly be handling inbound telephone calls with a strong focus on exceptional customer service. The role supports a diverse range of customers across Australia who require support with their journey towards employment, education & training across Workskil Australia’s various programs and sites...


  • Adelaide CBD, Australia Workskil Australia LTD Full time

    **About the Role** We are looking for staff who will predominantly be handling inbound telephone calls with a strong focus on exceptional customer service. The role supports a diverse range of customers across Australia who require support with their journey towards employment, education & training across Workskil Australia’s various programs and sites...


  • Adelaide CBD, Australia SMAART Recruitment Full time

    $33.00 per hour + super | 38 hours p/wk | No weekends - Pure customer service role with no sales or referral targets - Multiple contract positions with permanent opporrunity **What's in it for you** - $33.00 per hour + Super (we pay weekly!) - Stable, full-time hours with **NO **Sales involved - Ongoing temp opportunities with opportunity for permanency......


  • Adelaide CBD, Australia mlcoa Full time

    Company Description mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession. We are seeking an enthusiastic and driven Client Services Officer with prior experience as a nurse, allied health...


  • Adelaide CBD, Australia Mercer Full time

    Comprehensive training provided - **commencing late June/early July** - Permanent, full-time opportunity base from King William St Adelaide - Hybrid work environment **Brighter futures start here** We are actively looking for customer focused individuals to join us in our **Adelaide, King William St **Office. As part of the Mercer Helpline team, your...


  • Adelaide, South Australia Randstad Full time

    Randstad are working closely with a reputable client in the building and construction industry. This company is seeking a customer service consultant to work in one of their branches based in Lonsdale. You will be responsible for providing high quality customer service to the general public and building strong relationships with these customers.This is a...

  • Service Consultant

    4 weeks ago


    Adelaide CBD, Australia Collège et Lycée Saint Full time

    **About this opportunity** Our members are at the heart of our organisation. As a Service Consultant you will be the face of our business and handle inbound and member and employer enquiries while delivering a 'members first' service experience, aligned to our values and brand promise. This role is available in both a full-time or part-time capacity and we...


  • Adelaide, South Australia Randstad Education Australia Full time

    Randstad are working closely with a reputable client in the building and construction industry. This company is seeking a customer service consultant to work in one of their branches based in Lonsdale. You will be responsible for providing high quality customer service to the general public and building strong relationships with these customers.This is a...


  • Adelaide, Australia SMAART Recruitment Full time

    Full time permanent position | $68,620 salary package + penalties + bonus - Mon-Fri | Paid training | WFH 1-2 days a week after probation SMAART Recruitment has partnered with an Australian market leader in truck and transport insurance. They are now looking for 4** Customer Service Consultants** to join the team in their state-of-the-art **Adelaide Pirie...


  • Adelaide CBD, Australia GT Insurance Full time

    Leader in the Heavy/Commercial Motor Insurance Market - Friendly, energetic, and thriving environment - Opportunity to expand and develop knowledge and skills **An excellent opportunity has arisen in a Leading Underwriting Organisation for a Sales & Service Consultant.** With offices in Sydney, Parramatta, Melbourne, Brisbane, Perth, Adelaide, Townsville,...


  • Adelaide, Australia Workskil Australia LTD Full time

    **Are you a seasoned hospitality professional ready to elevate your customer service skills beyond the hotel or restaurant setting?** We offer an exciting opportunity for you to leverage your expertise as a Customer Service Consultant! Your knack for exceptional service, anticipation of needs, and talent for issue resolution are invaluable assets in this...


  • Adelaide CBD, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...


  • Adelaide CBD, Australia TSA Group Full time

    Company Description We are looking for Customer Experience Consultants to join our team, assisting New Zealand customers. You will be the voice representing our insurance partner, IAG, resolving major property damage claims. This role offers you the ability to build strong connections with your customers ensuring they are provided with the highest level of...


  • Adelaide CBD, Australia TSA Group Full time

    Company Description We are looking for Customer Experience Consultants to join our team, assisting New Zealand customers. You will be the voice representing our insurance partner, IAG, resolving major property damage claims. This role offers you the ability to build strong connections with your customers ensuring they are provided with the highest level of...


  • Adelaide CBD, Australia TSA Group Full time

    Company Description TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines. We are looking for Customer Experience Consultants to join our team, assisting New...


  • Adelaide CBD, Australia TSA Group Full time

    Company Description TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines. We are looking for Customer Experience Consultants to join our team, assisting New...

  • Service Consultant

    4 weeks ago


    Adelaide CBD, Australia Australian Red Cross Lifeblood Full time

    Are you looking for an opportunity to build a career in a genuine organisation with a life-giving purpose? Are you a customer service professional looking for a career in an organisation that understands and invests in its people? Are you looking for the flexibility to work from a CBD location and from home? Discover life-giving possibilities Lifeblood...


  • Sydney CBD, New South Wales, Australia Bank Australia Full time

    Posted: 20/11/2023Closing Date: 20/12/2023Job Type: Permanent - Full TimeLocation: Sydney CBDJob Category: Banking and Financial ServicesDo you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating...


  • Adelaide CBD, Australia Pronto Software Full time

    Level 12, 26 Flinders St Adelaide, SA 5000 Home » Pronto Xi Professional Services Consultant (SA) About the position **About our Professional Services Consulting opportunity**: Want to grow your career driving business outcomes with your consulting and solution design experience? How about in a well-established and mature Software Development and vendor...