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Service Coordinator

4 months ago

Bayswater, Australia Accent Home Care Full time

**Who we are**

Accent Home Care is a division of Tabulam and Templer Homes for the Aged (TTHA) who have been supporting older people for over 50 years. Accent Home Care has a range of services that extend to Home Care Packages (HCP), Commonwealth Home Support Programme (CHSP) and private services. TTHA is a Culturally and Linguistically Diverse (CALD) provider with its origins in the Melbourne German Community located in Bayswater.

**What the role is**

**About You**

You will be an enthusiastic and professional individual with a good eye for detail and have exceptional customer service focus. You will need to be a team player with excellent communication and organisational skills with the ability and initiative to work on your own. You will have demonstrated ability to interact with a diverse range of cultures, backgrounds & personalities; if you speak a European language such as German or Polish, this will be an advantage.

**Demonstrated experience in**
- Working in an aged care environment or similar community services
- Using computerised rostering systems, preferable iCare Health knowledge
- Ability to match staff to the needs of consumers
- Managing consumer and staff expectations in scheduling services
- Accuracy in data entry and ability to identify and correct errors
- Being solution focused, flexible and have the capacity to find alternatives
- Using Word and Excel proficiently
- Effective written and verbal communication
- Remaining calm and reassuring during busy periods

**Why work for Accent Home Care**
- Be part of a collaborative and supportive team in an inclusive work environment
- Opportunities for professional development and ongoing training
- Free Onsite parking
- Job Security and Work/Life Balance
- Salary packaging options to increase your net income
- Opportunities to develop and advance your career
- The ability to have lunch at the ‘Changing Seasons Café’ (staff discount)
- $15,900 salary packaging per FBT year to significantly reduce your taxable income

The position is full time Monday to Friday 9.00am to 5.06pm.

Please direct enquiries to Human Resources on (03) 8720 1333.