Product Coordinator

5 months ago

Melbourne, Australia RACV Full time

RACV Head Office | Melbourne CBD location
- Permanent Full Time | Hybrid working
- Competitive Salary | Discounts on Selected RACV Products

**Great things start here**

Join our Home division at RACV - dedicated to protecting, maintaining, rebuilding, and enhancing people's homes. From solar and retail energy solutions, emergency and general trades services to home insurance, we're looking for talented individuals who can bring their innovative ideas to life. With a strong focus on our customers and members, we provide a supportive culture, ample room for growth, and the exciting challenge of working on one of RACV’s key growth areas.

**About the Opportunity**

As the Product Coordinator for RACV Trades, you will support the delivery of RACV Trades strategic growth objectives by providing product and operational support to the Trades team and contributing to key project and operational activities to achieve growth across the Trades portfolio.

The Product Coordinator for the Trades portfolio is integral in ensuring support for key initiatives across the Trades team which may be strategic or tactical in nature. Working across both the emergency and general trades portfolio to meet customer and financial objectives, as well as exposure to new products or propositions that may involve and developing and testing compelling new market offerings as a result. This role will be central to the team in delivering on the department’s growth mandate and will work closely with the Product Managers, delivery squads, marketing, analytics teams and our service delivery partner, Home Trades Hub Australia. Working across multiple stakeholders to support the build and ownership of the product roadmap is critical given the alignment to the Home divisions strategic objectives. Key to this role will be the ongoing measurement and reporting of product performane and subsequent data-based decisions that guide decisions on how each portfolio and products are scaled.

Key responsibilities:

- Analysing the marketplace and competitor (traditional and disruptive) strategies and documenting outcomes
- Understanding needs of target customers by segment and drivers of consumer behaviours & help translate this into new product offerings or enhancements to existing products.
- Coordination of workshops and key cross functional stakeholders to contribute to the delivery of product initiatives to market
- Developing capability as a business-oriented SME for any product technology platforms
- Assisting in developing supporting documentation, training material and work with Product Managers to assist with the launch of new products, campaigns and processes
- Taking ownership of relevant product development tasks and working with an agile delivery team.
- Helping scope initiatives that improve the user experience from an end to end perspective.
- Analysing and monitor product and revenue performance, including analysis of issues and underlying causes.
- Contribute to daily commentary, insights and reporting requirements across the team.
- Contribute to identifying opportunities to introduce sales driving initiatives and post-purchase engagement/retention activity
- Assist with the coordination of existing marketing campaigns, service communications and promotional activity.

**What you’ll need to be successful**
- Qualifications/studies in Product Management, business management or customer experience design and journey mapping desirable
- Knowledge and/or interest in the property and proptech industry
- 1-2 years’ experience in a sales/marketing environment is desirable.
- Solid computer literacy with exposure to Salesforce CRM desirable
- Proficiency working with large volumes of data in excel, with experience in analysis and interpretation of findings to present to varied stakeholders
- Knowledge of market requirements across traditional, online and social media platforms, and how to utilize these channels for product performance
- Excellent interpersonal skills, demonstrating the ability to gain the confidence of and work with senior management
- Outstanding organisational skills
- Excellent time management skills, demonstrating the ability to work effectively on multiple projects and manage competing demands
- Strong stakeholder & relationship management skills and working collaboratively in cross functional projects and teams

**The RACV difference**

If you're driven by curiosity and eager to contribute your skills and expertise, we invite you to embark on this exciting journey with us.

**Application Process**

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Submit your CV via the link.

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