Customer Service Team Leader

3 months ago

Sydney, Australia BMS Performance Australia Pty Full time

**$80k-$100k + super**:

- **Silverwater Office**:

- **Well-established business**

**The Company**
Our client is an iconic Australian bakery ingredients company that has been a key player in the nation's baking industry for decades. With a rich history, this company has consistently delivered high-quality products that have become essential in the creations of bakers & chefs across the country. From innovative baking solutions to a diverse range of ingredients, their commitment to excellence has made them a trusted partner for professionals.

**Your Role**:
As a Customer Service Team Leader, you will be at the forefront of their commitment to excellence in customer satisfaction. You will lead a team of talented customer service representatives, ensuring they deliver top-notch service that exceeds their clients' expectations. Your role will be diverse, ranging from providing guidance and support to your team to collaborating with various departments to optimize processes and improve customer experiences.

**Responsibilities**:

- **Leadership**: Inspire and motivate your team to achieve outstanding results. Foster a positive and inclusive work environment where team members can grow and excel.
- **Customer Advocacy**: Be the voice of the customers within the organization. Understand their needs, resolve their concerns, and identify opportunities for continuous improvement.
- **Training and Development**: Conduct ongoing training sessions to enhance the skills and knowledge of your team members, enabling them to deliver exceptional service at all times.
- **Performance Management**: Set performance goals, provide regular feedback, and conduct performance evaluations to maintain high standards of service.
- **Process Enhancement**: Collaborate with cross-functional teams to streamline customer service processes and implement best practices.
- **Problem Resolution**: Address escalated customer inquiries and find effective solutions to complex issues, ensuring customer satisfaction.

**Requirements**:

- Proven experience in a customer service leadership role.
- Exceptional communication skills and the ability to interact with customers and team members with empathy and professionalism.
- Strong problem-solving capabilities and the capacity to think on your feet in a dynamic environment.
- Leadership qualities that inspire confidence, foster teamwork, and drive success.
- Flexibility to adapt to changing priorities and maintain composure under pressure.
- Proficiency in relevant customer service software and tools.
- A passion for the culinary world and a genuine interest in our products.

**_BMS Specialise in recruiting sales professionals in the FMCG, Business to Business and Industrial markets, we have many unadvertised positions, so if you are actively looking or just dipping your toe in the market then feel free to call._

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