Infringement Review Officer

3 weeks ago

Melbourne, Australia City of Melbourne Full time

**Full time permanent opportunities available**:

- **Employee discounts program/Flexible work arrangements/ Optional ADO available**:

- **All positions to commence in late June 24.**:

- **Starting salary from $70,133 plus 11% Superannuation.**:

- **Great career prospects**

**We are the City of Melbourne, a City of possibility and place to be bold and inspirational.**
- Situated on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin nation, Melbourne has long been considered one of the world’s most liveable and prosperous cities and a thriving, successful example of multiculturalism and diversity. At the heart of this is the City of Melbourne, a proud organisation of 1800+ team members positioned to excel as a leading capital city by delivering what matters most to those who work, live, study, visit and invest here._
**Together, we make a difference #teammelbourne**
**How this position will Make the Difference to City of Melbourne**

Infringement Review Officers are responsible for determining outcomes to written infringement review objections submitted by customers, carrying out investigations on each case, preparing high quality responses in writing and providing advice or further explanation over the phone. The role is guided by the City of Melbourne’s Infringement Review Guidelines and the branch's policies and procedures.
**What you will bring**
- Ability to demonstrate and display City of Melbourne Values - accountability, integrity, courage, respect for self and others, and striving for excellence.
- Excellent written and verbal communication skills; including the ability to prepare high quality responses to complex customer correspondence.
- Ability and willingness to adapt to a dynamic work environment with a flexible and positive approach to change, and personal learning and development.
- Excellent customer service skills and an ability to deal with customers at all levels in a tactful, professional and courteous manner.
- Demonstrated skills in conflict resolution and the ability to remain calm, objective and in control when dealing with customer issues and concerns.

**_Desirable Skills/ Experience_**
- Demonstrated knowledge of the legislative and regulatory framework relating to the issue and enforcement of infringement notices.
- Experience in exercising appropriate discretion with regards to relevant Acts and legislation, Local Laws, or proven ability to quickly develop the knowledge required.

By joining us, you will become a key part of a newly formed team who work in a constructive and inclusive culture to help shape the future of this city. Together, we champion difference, celebrate achievement and recognise positive impact.

To view the physical requirements of this position, please see below under **Position Information.**
**How to apply**
- Attach your resume
- Attach a cover letter - addressing selection criteria (no more than two pages)

Please address your covering letter to **Gary Weston, Manager Prosecutions & Review**

Applications will be accepted up until **11:45pm, Sunday May 19**th** 2024**

To view the physical requirements of this position, please see below under Position Information.

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