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Infringement Review Officer

4 months ago

Melbourne, Australia City of Melbourne Full time

**Permanent, full time position available**:

- **Career development and ongoing training and progression opportunities**:

- **$70,133 + 11% Superannuation**

We are the **City of Melbourne**, a City of possibility and place to be bold and inspirational.

We are rapidly transforming to meet the evolving challenges faced by a global city. With a vision of being a leading organisation for a leading capital city, our mission is to create positive impact for our community. Each day, we work with passion and purpose so that together we achieve incredible things.

**Together we Make the Difference #teammelbourne**

***

**How this position will Make the Difference to City of Melbourne**

The Community and City Services Division puts people, families and community at the forefront of our work. It strives to ensure that Melbourne is a city for all, one that is liveable, healthy and vibrant and meets the needs of a diverse and growing population. By providing high quality information, services, programs and spaces for our community and our customers, we are building strong, connected and engaged local communities that have the tools they need to meet their potential at all stages of life.

The Parking Services Branch works to ensure the availability and turnover of car parking spaces across the city to maximise the benefits of on-street vehicle parking for businesses, residents and visitors.

The Infringement Review Officer is responsible for determining outcomes to objections submitted by customers, preparing high quality responses in writing and providing advice or further explanation over the phone. The role is guided by the City of Melbourne’s Infringement Review Guidelines and the branch's policies and procedures.

**Selection Criteria**

All CoM employees will demonstrate an ability to articulate and demonstrate benefits of positive culture and
**City of Melbourne’s iCare values - Integrity, Courage, Accountability, Respect and Excellence;**
- Excellent written and verbal communication skills; including the ability to prepare high quality responses to complex customer correspondence.
- Ability and willingness to adapt to a dynamic work environment with a flexible and positive approach to change, and personal learning and development.
- Excellent customer service skills and an ability to deal with customers at all levels in a tactful, professional and courteous manner.
- Demonstrated skills in conflict resolution and the ability to remain calm, objective and in control when dealing with customer issues and concerns.

In addition, the **Infringement Review Officer **will ideally have the following;
- Demonstrated knowledge of the legislative and regulatory framework relating to relevant regulations - preferred but not required
- Experience in exercising appropriate discretion with regards to Acts and legislation, Acts or local laws, or proven ability to quickly develop the knowledge required - preferred but not required

By joining us, you will become part of a remarkable team who work in a constructive and inclusive culture to shape the future of this city. Together, we champion difference, celebrate achievement and recognise positive impact.

**How to apply**:

- Attach your resume
- Attach a cover letter responding to the selection criteria and how your previous experience would be suited to this role

Please address your covering letter to **Myka O’Connell - (Acting) Infringement Review Coordinator**

For further information about the position, please refer to the position description attached, or by contacting

**_

Applications will be accepted up until
**11:45pm, Tuesday 28 November 2023.**

City of Melbourne conducts a safety screening process for all employees including a Police and Working with Children Check. For information about the broader collection and use of personal information by the City of Melbourne, please refer to our Privacy Policy - City of Melbourne

To view the physical requirements of this position, please see below under Position Information.