Customer Service

5 months ago

Melbourne, Australia Monash Health Full time

Location: Melbourne | Eastern Metropolitan, Melbourne | Southern Metropolitan

Job type: Part time

Organisation: Monash Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial

Reference: 62065

Part time HIS Customer Service & Admissions Officer South East Sector (Dandenong & Kingston)

Reception & Admissions area is the first point of contact for consumers attending our services. As the face of Monash Health, having exceptional customer service skills is essential to providing patients, visitors and staff with the required support during their visit.

**About Monash Health**

Monash Health is Victoria's largest public health service. We are proud to provide healthcare to one quarter of Melbourne's population, across the entire life-span from newborn and children, to adults, the elderly, their families and carers. More than 18,000 employees work at over 40 care locations across south eastern Melbourne, including Monash Medical Centre, Monash Children's Hospital, Moorabbin Hospital, Dandenong Hospital, Casey Hospital, Kingston Centre, Cranbourne Centre and an extensive network of rehabilitation, aged care, community health and mental health facilities.

**About The Role**

We are excited to announce a permanent part time position for our Dandenong & Kingston sites:
30.5hrs per fortnight

Week 1 = Tuesday 6.30am - 1.30pm & Friday 6.30am - 3pm

Week 2 = Tuesday 8am - 4.30pm & Friday 8am - 4.30pm

As a member of our team, expect to answer a range of questions and queries over the phone or face to face, provide directions to visitors, patients and staff, enter data into our Patient Information System (iPM), all whilst delivering exception customer service.

Availability is essential as our operational shifts are rostered between 6:30am - 8pm, Monday to Sunday, at both Dandenong & Kingston location. Staff are also required to work across two sites, as per the contracted shifts offered.

**About You**

We welcome previous experience in a Healthcare setting with medical terminology knowledge an advantage. Above all we are looking for someone who can uphold Monash Health's ICARE values.

You:

- Have an excellent phone manner & outstanding communication skills
- Are enthusiastic, compassionate & able to work collaboratively
- Demonstrate empathy and sensitivity towards visitors, patients and staff
- Are a team player

**What We Offer**
- access to Monash Health in-house learning portals to further expand your skills & knowledge base
- a supportive learning environment
- access to benefits including salary packaging to increase your take-home pay
- access to onsite staff car parking and gym, uniform and the Employee Assistance Program (EAP)

**How to Apply**

Offers of employment can only be made once all required probity checks have been completed. These include:

- reference checks;
- a clear Police Check conducted within the last three months;
- a current Victorian Employee Working with Children’s Check (or proof of payment for same);and
- proof of immunisation.

A request to conduct probity checks does not guarantee that an offer of employment will be made.

Under the Victorian Public Health orders, all employees working within the Public Health system must be fully vaccinated against COVID-19 and Influenza and are required to provide acceptable evidence of their vaccination status. The current orders require evidence of three doses for COVID-19.

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