After-sales Manager

2 weeks ago


Macquarie Park, Australia Hanshow Australia Pty Ltd Full time

Hanshow is a global leader in Electronic Shelf Labels (ESL) and digital store solutions (LCD).

We offer global customers a series of world-class, customized IoT touchpoints and digital store solutions which include Electronic Shelf Label pricing systems, Digital Signage, digital payment systems, and AI-powered digital shelves.

Our intelligence-driven platforms and systems:

- deliver customer-centric insights;
- help retailers streamline operations;
- improve profitability;
- increase efficiency;
- provide their customers a more personalized and memorable experience.

Hanshow currently serves over 20,000 stores in more than 50 countries.

**Duties and Responsibilities**:

- Lead the After-sales & technical support team to maintain team performance and customer satisfaction.
- Work with R&D department with system improvement and bug fixing;
- Handle Customer tickets, and follow-up internal improvement countermeasures, fast tracking and facilitating timely closure;
- Organize and promote the handling measures of customer after-sales claims, including return merchandise, maintenance, restoration and recycling, etc.;
- Customer service level agreement engagement;
- The establishment, maintenance and management of after-sales channels, timely warning and improvement of products with major quality problems;
- Regularly summarize customer complaints, provide quality risk cases, regularly summarize service and technical support accumulation, and produce maintenance manuals.

**Qualifications and Experiences:**

Bachelor’s degree or above in information technology or telecommunication, with 3- 5 years of related work experience.
- Have work proficiency in at least two trendy operating systems;
- Have basic knowledges of coding languages such as java, python etc.
- Have good language and expression skills, fluent in English and Mandarin;
- Be able to write requirements analysis, solutions or other programs;
- Have the skills of using database, and have relevant experience;
- Have work experience as an after-sales or technical support manager;
- Have experience of customer relationship management.

**Salary**: $80,000.00 - $100,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Language**:

- Mandarin (required)

Work Authorisation:

- Australia (required)

Work Location: In person


  • Media Sales Manager

    5 months ago


    Macquarie Park, Australia Metcash Full time

    **Joining the Metcash Family** At Metcash, you’re **_part of something bigger_**. You have all the perks of a small business heart, without missing out on the big business support. Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a...

  • Sales Assistant

    8 months ago


    Macquarie Park, Australia Ugg Express Full time

    **ARE YOU PASSIONATE ABOUT CUSTOMER SERVICE AND HELPING PEOPLE FIND EXACTLY WHAT THEY NEED? - Working at UGG EXPRESS brings this experience together!** If you want an exciting job with one of the largest UGG boots retail stores in the nation, join the growing UGG EXPRESS team! UGG EXPRESS PTY LTD provides customers with a large range of sheepskin products...

  • Sales Manager

    7 months ago


    Macquarie Park, Australia Minimax Implant Full time

    **About us**: Based in Australia, Minimax Implant provides dental materials and equipment to dentists all around Australia. We have branches in Brisbane and Melbourne as well. We promote and sponsor most dental-related projects to enhance individuals' dental knowledge and work on introducing the newest technology in the Australian dental industry. **About...


  • Macquarie Park, Australia MSD Full time

    **Territory Sales Manager** **The Opportunity** - Great opportunity to join a Global Animal Health organization working within Our Company, Allflex and Coopers brands - Manage a large and diverse territory as the Territory Sales Manager - Use your technical sales expertise to engage with customers in relation to our large ruminant product range **Locations...


  • Macquarie Park, Australia DXC Technology Full time

    **Essential Job Functions**: - Assist in the development and execution of the sales enablement strategy, focusing on alignment with sales objectives. - Contribute to the design and delivery of sales training programs, assisting with content development. - Work closely with sales leadership to assess training needs, prioritize areas for improvement, and...

  • Regional Sales Manager

    8 months ago


    Macquarie Park, Australia Indivior Full time

    TITLE: Regional Sales Manager Indivior is a global specialty pharmaceutical company working to help change patients' lives by developing medicines to treat substance use disorders (SUD) and serious mental illnesses. The name is the blend of the words individual and endeavor, and the tagline “Focus on you” makes the company’s commitment clear. It...

  • Field Sales Manager

    7 months ago


    Macquarie Park, Australia Abbott Laboratories Full time

    Welcome to Abbott! We’re glad you’re here. We create better healthier lives every day at Abbott, and we invite you to be part our journey. **About us** Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and...

  • Sales Manager

    3 days ago


    Macquarie Park, Australia Konica Minolta Business Solutions Australia Full time

    Sales Manager opportunity with a leading global IT organisation. - Exciting Management Opportunity - Strategic commercial role - Drive the success of the Sales Team About the role We have an exciting opportunity for a Sales Manager as a key contributor within the NSW Leadership Team. This role is pivotal in growing the Konica Minolta market share of our...


  • Macquarie Park, Australia MSD Full time

    **Territory Sales Manager - Companion Animal** - Be part of a Trusted Global Leader in Animal Health with market leading products - Permanent full-time role with competitive renumeration, benefits and tools of trade provided - Ideally you will be based in South Australia: Greater Adelaide and surrounding areas - Work with a high performing, agile and...


  • Macquarie Park, Australia Hospital Products Australia Full time

    **About Us**: Hospital Products Australia is a leading provider of high-quality medical equipment and products. We are dedicated to integrating technology with furnishings and lighting to provide connection, quality, and comfort for the needs of healthcare, aged care, and commercial industries We are seeking a dynamic and experienced Sales and Operations...

  • Sales Account Manager

    2 months ago


    Macquarie Park, Australia Natural Power Solutions Pty Ltd Full time

    **Your Role** We’re looking for a motivated and proactive Sales Account Manager to strengthen our presence in the NSW, QLD and ACT markets. Based in our Macquarie Park office and reporting to the Northern Region Sales Manager, you’ll work closely with our suppliers to deliver Power and Cooling Infrastructure Solutions that meet clients’ needs. This...

  • Area Sales Manager

    2 weeks ago


    Macquarie Park, Australia Abbott Laboratories Full time

    We have an unique opportunity for an **Area Sales Manager (NSW) **to join our _Abbott Rapid Diagnostics (ARDx)_ business. This role is based in **Sydney**. Reporting to the Head of Commercial Sales, this role is responsible for the business development, relationship management and commercial success for the Abbott Rapid Diagnostic product portfolio into the...


  • Macquarie Park, Australia MSD Full time

    **Territory Sales Manager, Animal Health, Central & Southern NSW** - Opportunity for a Territory Sales Manager covering the Central and Southern region of NSW profiling our COOPERS and ALLFLEX portfolios - Exciting opportunity to join a trusted Global leader in Animal Health - Be an integral part of a dedicated and supportive team - Ideally based in the...

  • Sales Team Leader

    1 month ago


    Macquarie Park, Australia Catholic Healthcare Full time

    Discover a career where care goes both ways! Based in Macquarie Park, short walk from Metro Station + WFH Options 7 extra days off per year + Not for Profit Salary Packaging + Fitness Passport Phone based, sales - Residential Aged Care Exciting things are happening at Catholic Healthcare! We’ve grown to 5500+ employees and we’re celebrating our 30th year...


  • Macquarie Park, Australia Abbott Laboratories Full time

    **National Sales Manager (Australia and New Zealand), **Abbott Rapid Diagnostics (ARDx)** **Overview**: The National Sales Manager (_Australia and New Zealand - ANZ_) for Abbott Rapid Diagnostics is responsible for the business development, relationship management, planning of overall sales activities and strategic execution to ensure commercial success by...


  • Macquarie Park, Australia Austcorp Executive Full time

    Are you a customer service professional with a scientific qualification? - Do you thrive in an environment where you are given responsibility? - Are you looking to expand your knowledge in a technical field? **About the Business** Our client is an international leader in the field of optics. They offer market leading products in the Optics and Medical...


  • Macquarie Park, Australia MSD Full time

    **Territory Sales Manager - Monitoring** - Great opportunity to join a **Global Animal Health** organization - ** Permanent full-time **role with **competitive salary, benefits + tools of trade**: - **Opportunity based in** **Northern Victoria** e.g _Shepparton, Wodonga_, _Cobram, Echuca_ - ** Manage a large and diverse territory** as the Territory Sales...


  • Macquarie Park, Australia MSD Full time

    **Territory Sales Manager - Monitoring** - Great opportunity to join a **Global Animal Health** organization - ** Permanent full-time **role with **competitive salary, benefits + tools of trade**: - **Opportunity based in** **Tasmania**: - ** Manage a large and diverse territory** as the Territory Sales Manager - Use your technical sales expertise to...


  • Macquarie Park, Australia International Flavors & Fragrances Full time

    IFF is one of the world’s largest manufacturers in Health and Biosciences ingredients and a global leader in Cultures and Dairy Enzymes. We now have an exciting opportunity for a result-oriented talent to join our Health & Biosciences Team as Technical Sales Manager Fresh Fermented, Cultures and Dairy Enzymes Australia and New Zealand. This position can...


  • Macquarie Park, Australia Metcash Full time

    **Joining the Metcash Family** At Metcash, you’re **_part of something bigger_**. You have all the perks of a small business heart, without missing out on the big business support. Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a...