Guest Experience Event Manager
7 months ago
**PLEASE DON'T APPLY THROUGH SEEK, CHECK THE HOW TO APPLY SECTION.**
- Hours: Casual & Part-Time hours available - including nights, weekends, and holidays
- Start Date: May
**About TES Live**
TES Live is the leading producer and supplier of family entertainment and live activation across the Australian and International markets. Over TES Live’s two-decade history, the organisation has developed an unmatched reputation for innovative brand engagement that creates memorable and powerful customer experiences. TES Live design, build, create and produce over 1,500 live activations’ annually, across all sizes, scope and industries.
**Job Summary**:
The Guest Experience Event Manager will play a vital role in providing an exceptional guest experience at The FRIENDS Experience and managing a team of dedicated guest experience cast members. This role requires active engagement with guests, operation of the box office, maintaining cleanliness and organization within the venue, as well as liaising with internal management to coordinate rostering, payroll, maintenance and reporting.
**Job Duties and Responsibilities**:
- Ability to understand and implement quality control techniques relating to the experience.
- Will work under mínimal supervision to provide leadership to a team of people.
- Ability to assist in effectively training and guiding new and continuing staff to achieve success in working at the experience.
- High level administration and communication skills.
- As a secondary responsibility, must have the ability to assist experience staff where necessary including conversing with patrons of experience, managing large crowds, operating the box office, assist with ticket purchases, answer enquiries, and handle any issues that may arise.
- Maintain a clean, safe, and well-organized venue.
- Handle any guest concerns or complaints, escalating to internal upper management when necessary.
- Collaborate with other team members to ensure smooth operations and a high-quality guest experience.
- Perform other related duties as assigned by the internal upper management.
**Qualifications**:
- Exceptional customer service and interpersonal communication skills.
- Passion for the TV show Friends and strong knowledge of Friends trivia.
- Ability to maintain an active and energetic attitude throughout shifts.
- Experience in a customer-facing or hospitality role would be advantageous.
- Proactive, friendly, and team-oriented approach.
- Strong problem-solving skills and the ability to handle guest complaints effectively and professionally.
- Current First Aid certificate or willingness to obtain one is preferable.
- Valid Working with Children Check.
- Availability to work during event hours, which will include nights, weekends, and holidays.
**Physical Requirements**:
The role requires continuous movement throughout the venue, including standing, walking, bending, lifting, and carrying items during shifts. The role may require the operation of cleaning and other equipment.
**TO APPLY**
Record a 60-90 second video (upload to YouTube/Vimeo/Dropbox/etc.) answering the following questions:
- Why do you love Friends and what is your favourite episode?
- Why would you be a great Guest Experience Event Manager for Friends Sydney?
-
Guest Relations
2 months ago
Sydney, Australia The Meat and Wine Co Full timeThe Meat & Wine Co Safari is looking for an experienced Guest Relations & Events Manager to enhance, build and maintain strong guest relationships and ensure their satisfaction by delivering the ultimate guest experience. **Responsibilities of the role include**: - Develop positive and foster an enduring connection between our restaurant group and our...
-
Guest Experience Manager
7 months ago
Sydney, Australia Marriott International, Inc Full time**Job Number** 23220066 **Job Category** Rooms & Guest Services Operations **Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **Authentically You** Explore an exciting new career path at W Hotels where your authenticity is...
-
Guest Experience Manager
6 months ago
Sydney, Australia Marriott International, Inc Full time**Job Number** 23200988 **Job Category** Rooms & Guest Services Operations **Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Authentically You** Explore an exciting new career path at W Hotels where your authenticity...
-
Event Manager
7 months ago
Sydney, Australia Apex Event Recruitment Full timeImmediately Available Permanent Role - North Sydney, NSW - Salary $90,000 - $100,000 plus super **The Company**: This exciting full-service Events and Conference Agency thrives on providing creative solutions and delivery of end to end experiences locally and internationally. They have a diverse client base ranging from pharma to IT to financial to...
-
Events Manager
3 days ago
Sydney, Australia Apex Event Recruitment Full timeImmediately Available Permanent Role - Sydney Location - Salary $75,000 - $90,000 plus super **The Company**: This is an excellent opportunity for an experienced Events Manager wanting the freedom and flexibility that comes working remotely. This position is ideal for someone wanting to work approximately 4 to 5 days with flexible hours, e.g. 9.30am to...
-
Event Manager
7 months ago
Sydney, Australia Apex Event Recruitment Full timeImmediately Available Permanent Role - Melbourne, VIC - Salary $80,000 - $90,000 plus super **The Company**: This award-winning creative event and production management company is seeking an enthusiastic Event Manager to join their rapidly growing vibrant team. This Event Agency delivers exceptional events for a diverse range of For Purpose clients,...
-
Event Operations Coordinator
7 months ago
Sydney, Australia Apex Event Recruitment Full timeImmediately Available Permanent Role - Northern Beaches, Sydney - Salary $70,000 - $80,000 plus super **The Company**: This world-class Events Agency organises and creates a wide variety of large scale Exhibitions, Trade Shows, Fairs and Events. They are looking for an experienced Event Operations Coordinator to join their team to assist with the...
-
Event Manager
7 months ago
Sydney, Australia Apex Event Recruitment Full timeImmediately Available Permanent Role - Sydney, NSW - Salary $85,000 - $95,000 plus super **The Company**: This company is one of Australia's leading providers of Conference, Event, Incentive, and Travel Management. This boutique event management agency specialises in both domestic and international conferences, incentives and events. They are looking for an...
-
Guest Experience Member
7 months ago
Sydney, Australia TEG Full time**PLEASE DON'T APPLY THROUGH HERE, CHECK THE HOW TO APPLY SECTION.** - Hours: Casual & Part-Time hours available - including nights, weekends, and holidays - Start Date: June **About TES Live** TES Live is the leading producer and supplier of family entertainment and live activation across the Australian and International markets. Over TES Live’s...
-
Luxury Guest Experience Manager
4 weeks ago
Sydney, New South Wales, Australia The Darling Full timeThe Star Sydney, a local landmark in Pyrmont and Darling Harbour, has been creating fun experiences for two decades. As Australia's premier entertainment hub, we strive to deliver exceptional hospitality and dining experiences. With state-of-the-art venues like The Star Event Centre and The Lyric Theatre, we have hosted prestigious events and international...
-
Guest Relations Event Concierge
7 months ago
Sydney, Australia AMP Full timeGuest Relations Event Concierge **Guest Relations Events Concierge** **12 Month Fixed Term Contract** If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big...
-
Guest Experience Agent
4 months ago
Sydney, Australia The Star Entertainment Group Full timeThe Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe,...
-
Experience Leader
4 hours ago
Sydney, Australia GrowPro Experience Full time**About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...
-
Guest Relations Event Concierge
7 months ago
Sydney, Australia AMP Limited Full time**Guest Relations Events Concierge **12 Month Fixed Term Contract If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what...
-
Guest Relations Event Concierge
7 months ago
Sydney, Australia AMP Full time**Guest Relations Events Concierge** **12 Month Fixed Term Contract** If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what...
-
Events Manager
3 days ago
Sydney, Australia Apex Event Recruitment Full timeImmediately Available 3 Month Contract - Sydney, NSW - Salary $110,000 - $130,000 plus super pro rata **The Company**: This corporate company that runs industry events is looking for an Events Manager to join the team for a short-term contract to assist in the organisation and management of their annual customer event. **The Role**: The Events Manager role...
-
Events and Partnership Manager
7 months ago
Sydney, Australia Apex Event Recruitment Full timeImmediately Available Permanent Role - Sydney, NSW - Salary $90,000 - $100,000 plus super **The Company**: This exceptional national association is looking for an Events and Partnership Manager to join their NSW team. This association aims to speak with a united voice on their industry's issues and create real change for the industry they represent. This...
-
Owner & Guest Experience Manager
6 months ago
Sydney, Australia Recruit Shop Full timeEARN $80,000 - $100,000 pa + Super | Neg Based On Experience - Join Reputable & Repected Residential Rental Agency In Seaforth - Great New Career Opportunity | High Earning Role With Incentives **About The Company**: Our client is Sydney's most flexible residential rental agency based in the beautiful suburb of Seaforth. Offering long-term executive...
-
Guest Experience Agent
4 weeks ago
Sydney, Australia The Star Entertainment Group Full timeThe Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe,...
-
Guest Experience Lead
6 months ago
Sydney, Australia Hometime Full time**About Hometime**: We simplify short-term rental property management by providing homeowners with expert support and easy-to-use technology. Our ecosystem delivers transparency and better results for everyone involved. We have generated over $100m in bookings, have a strong relationship with Airbnb, and are backed by top venture capital firms. Join our...