Member Services Coordinator
5 months ago
Accor Vacation Club, proudly owned by the Accor Group, a world-leading augmented hospitality group offering unique experiences in more than 5,100 hotels and residences across 110 destinations, from luxury to economy. Accor Vacation Club is dedicated to providing our members with unforgettable "holidays of a lifetime." What’s more, we are committed to fostering a vibrant work environment that enables our employees to achieve their professional and personal goals in a fun and flexible setting.
Join our modern Corporate Office in Surfers Paradise, located just steps away from the Iconic Surfers Paradise beachfront, where you will be part of the Member Services team. In this role, you will be connecting with our valued Members, delivering exceptional customer service, and building long-lasting relationships.
**WHAT YOU WILL BE DOING**:
- ** Answer enquiries from our Members** looking to maximise their membership benefits by using their points and answering general questions about their membership.
- Use your exceptional people skills to **make calls to our Members** to offer assistance and **encourage engagement.**:
- Work with our Members to **find creative solutions** to meet their holiday objectives
- ** Enjoy flexibility** with a five-day rotating roster.
**WHAT IS IN IT FOR YOU**:
- Work Your Way in a Full-time role over a **flexible rotating roster**:
- ** Personalised training** when you join and throughout your employment to allow you to **grow and continue your career** within Accor Vacation Club and the Accor Group
- Enjoy working just **steps away** from the iconic Surfers Paradise **beach front**:
- Unlock **worldwide benefits** on accommodation, dining, lifestyle and more
- Upskill your competencies within a supportive and engaging team environment and **professional development support**
**YOUR EXPERIENCE AND SKILLS INCLUDE**:
- ** Proficiency** in speaking & writing in English
- A passion for delivering **high quality customer service**:
- You exceed expectations and **create memorable moments** sharing your **passion for travel**:
- Experience working to **targets and KPI’s** with proven success
- A demonstrated ability to be a **dedicated team player**:
- The ability to** build rapport** and have **engaging conversations** with members
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