IT Helpdesk and Support Technician

7 months ago

Melbourne, Australia Rokon Full time

Work as part of a small, collaborative team
- Richmond Location
- Genuine career progression and development

With over 20 years’ experience, Rokon has become one of Victoria’s most prominent civil contractors. Partnering with some of the largest developers and Infrastructure owners in the state, we pride ourselves on being able to deliver projects on time and on budget.

We are proud to have a dedicated workforce that is progressive and diverse and we are always looking for great people to join our team.

The team at Rokon is growing and we have a healthy pipeline of projects across Melbourne. To support this growth, we currently have we currently have an opportunity available for someone to join us to in the role of IT Helpdesk and Support Technician. This is a level 2 role providing Helpdesk/IT End User Support.

**About the Role**:
Reporting to the IT Manager and working closely with the broader business, The role will see you supporting a wide range of activities across the IT spectrum. An opportunity for an individual to join the team and assist the coordination of our plant/equipment and services across all Rokon sites.
- **Dynamic Role**: Focusing on helping end users get the best out of their systems, setting up Hardware and guiding our staff with IT support.
- **Maturing Business**:As the business comes into the enterprise space be in a key role to build IT processes and methodologies.
- **Travel to sites across Melbourne**: Civil Construction Company with projects across Victoria
- **On-going training**:Improve your skillset to meet the challenges of your role.
- **Convenient Location**: Head-Office based in Richmond

**About The Opportunity**:
Are you passionate about the benefits of what IT can deliver to a business? Do you enjoy supporting a growing business with their IT hardware and support?

You will have worked in an internal IT team and have experiences across the following selection criteria
- Working as part of a small collaborative team or individually in a helpdesk/end user support function.
- Experience setting up Hardware - laptops, phones, tablets for users
- Experience managing users in the Microsoft 365 Stack including Azure Domain environments
- BAU incident tickets, new user IT onboarding and some light training.
- Maintaining / Creating documentation as required.

**About You**:
Some things about you
- Circa 2+ years within a similar IT role.
- History of self-learning and certifications a plus.
- ITIL Foundation certification would be highly regarded.
- Experience with M-Files Administration a huge bonus.
- Can work solo on assigned tasks or as part of a team.
- Experience with working with external vendors.
- Happy to be given a challenge where you will use your strong analytical skills and attention to detail to find a solution and present an action plan
- Experience in balancing multiple deadlines and priorities.

**On Offer**:
Besides a generous Salary Package, Rokon provides a family oriented and supportive workplace environment with defined, genuine training and career development opportunities - take the role by the horns and make it your own

We are an organisation that prides itself on the quality of our work so if you are ready to take the next step in your career, please hit 'apply'.

  • IT Helpdesk Support

    1 month ago

    Melbourne, Australia Milestone IT Full time

    Milestone IT is currently working with this brilliant organisation who right now has an exciting opportunity for an experienced IT Helpdesk Support - Level 1 to join a great team.Working with a small team of IT specialists, you will be providing Level 1 support to users both on and off-site.Key Responsibilities include:Gathering information and raising...

  • IT Helpdesk Support Engineer

    7 months ago

    Melbourne, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is currently working with this brilliant organization located in Perth that right now has an exciting opportunity for an experienced IT Helpdesk Support Engineer to join a great team. Working with a small team of IT specialists, you will be providing Level 1 support to users over the phone Key Responsibilities include: Providing IT...

  • IT Helpdesk Support Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is a leading provider of Information & Communication Technology solutions, with a strong focus on delivering exceptional support to our clients.We are currently seeking an experienced IT Helpdesk Support Engineer to join our team in Perth. As a key member of our Help Desk & IT Support division, you will play a critical role in providing Level 1...

  • Helpdesk Support Officer

    7 months ago

    Melbourne, Australia Ignite Specialist Recruitment Services Full time

    Contract Type Contract Reference BH-369900 Industry IT Salary per hour - Min: AUD 35 - Max: AUD 38 - Opportunity to work within the government. - Be a part of the team that aims to make a difference. - Immediate Start **About the Role** One of our government clients is looking for a helpdesk desk officer to join their team. As helpdesk support...

  • Experienced IT Helpdesk Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Milestone IT Full time

    Milestone IT is currently collaborating with a prominent organisation in an exciting opportunity for an accomplished IT Helpdesk Specialist - Level 1 to contribute to a high-performing team.Working alongside a small group of skilled IT professionals, you will be providing Level 1 technical support to users both on-site and remotely.Key...

  • L1 - L2 Helpdesk Support Technician - H&l

    7 months ago

    Melbourne, Australia Aspire Software Full time

    **L1 - L2 Helpdesk Support technician - Hybrid - Melbourne** H&L POS is growing, and we have a new opportunity in Melbourne for an L1/L2 Helpdesk Support Technician to join our Support Team. Members of the Support Team assist our clients in their day-to-day needs and provide them with high levels of professional service. **About H&L** H&L is a hospitality...

  • IT Helpdesk Support

    2 months ago

    Melbourne, Australia Milestone IT Full time

    Milestone IT is currently working with this brilliant organization that right now has an exciting opportunity for an experienced IT Helpdesk Support on a part-time basis to work on Saturdays and Sundays for an afternoon shift.Please note the candidate would be required to attend an Initial 3 weeks of full-time training Monday to Friday on-siteWorking with a...

  • Helpdesk Analyst

    7 months ago

    Melbourne, Australia Connective Broker Services Full time

    Helpdesk Analyst **Helpdesk Analyst** - Exciting role working with our award-winning CRM software 'Mercury Nexus' - Kickstart your professional career in IT with a leading FinTech company - Be part of a high performing team within a strong and vibrant culture **The Business** Connective is an innovative fintech company and the preferred choice for leading...

  • Facilities Officer/helpdesk

    6 months ago

    Melbourne, Australia HAYS Full time

    Work with leading service provider onsite at a premium health site, commencing asap **Your new company** Is a specialised service provider with a global presence and strong reputation here in Australia, you are joining this company in a time of growth. This company supplies facilities services to the Health division here and are seeking a permanent...

  • Level 2 Ict Helpdesk

    7 months ago

    Melbourne Western Suburbs, Australia Superior People Recruitment Full time

    The main responsibility of this Level 2 ICT Helpdesk person is supporting existing customers around hardware, software and networks issues relating to desktops, servers, telephony systems and internal networks (firewalls, switches etc ) Company will provide a flexible workplace able to work from home and in the office. Ideal is a minimum of 2 days per week...

  • Helpdesk Analyst

    7 months ago

    Melbourne, Australia Connective Broker Services Full time

    **Helpdesk Analyst** - Exciting role working with our award-winning CRM software 'Mercury Nexus' - Kickstart your professional career in IT with a leading FinTech company - Be part of a high performing team within a strong and vibrant culture **The Business** Connective is an innovative fintech company and the preferred choice for leading Australian...

  • Helpdesk Officer

    6 months ago

    Melbourne, Australia Public Sector People Full time

    3-month temporary contract - $37 per hour + super - Monday - Friday **Join Our Team as a Helpdesk Officer - 3-Month Temporary Contract** Are you looking for an exciting opportunity to make a meaningful impact in the public sector? Our client, a dynamic and forward-thinking organisation dedicated to serving the community, is seeking a Helpdesk Officer to...

  • Helpdesk Desktop Support Specialist

    3 months ago

    Melbourne, Australia Giesecke+Devrient Full time

    With over 170 years of innovation, G+D is dedicated to making the lives of billions of people more secure. Our journey is fuelled by a passion to create sustainable, cutting-edge solutions. Now, we're looking for a dynamic Helpdesk Desktop Support Specialist to help us continue this mission. If you're ready to make a significant impact in a prestigious...

  • IT Support Technician

    7 months ago

    Melbourne, Australia Melbourne and Olympic Parks Full time

    About the role We are looking for an IT Support Technician to join our Technology team.The IT Support Technician will act as the first point of contact for support requests on the IT service desk platform providing top notch service to our workforce.The role will provide Level1 & 2 support for all internal systems and the people that use those...

  • IT Helpdesk Analyst

    1 month ago

    Melbourne, Australia The Config Team Full time

    **The Config Team - Join us and contribute in changing how the world works at a company small enough to care, big enough to compete.** **Job title**:IT Helpdesk Analyst (SAP/ERP) **Employment**: Permanent **Location**: Melbourne / Hybrid / Remote **Travel**: Limited **Permanent Package**:Excellent basic salary DOE plus, 24 days holiday plus Bank...

  • Helpdesk Officer

    7 months ago

    Melbourne, Australia Public Sector People Full time

    $40 per hour plus super - 3 days per week, - Local Council Experience Essential! **Exciting Opportunity: Helpdesk Officer - Level 1 | 5-month Temporary Contract** **Our Client,** a leading organisation committed to enhancing community services, is seeking a skilled and passionate Helpdesk Officer to join their dynamic team. As a trusted partner of Public...

  • IT Support Technician

    6 months ago

    Melbourne, Australia Priority Networking Full time

    **About Us**:Established 12 years ago, we are a rapidly growing and fast paced IT consultancy firm with a target market of small to medium sized businesses. We are looking for a positive and results driven Level 1 IT Support Technician for helpdesk and onsite support. Our team are professional and fun and we are looking for the right person to help grow our...

  • IT Support Technician

    4 months ago

    Melbourne, Australia Priority Networking Full time

    **About Us**:Established 12 years ago, we are a rapidly growing and fast paced IT consultancy firm with a target market of small to medium sized businesses. We are looking for a positive and results driven Level 1 IT Support Technician for helpdesk and onsite support. Our team are professional and fun and we are looking for the right person to help grow our...

  • IT Support Technician

    7 months ago

    Melbourne, Australia Priority Networking Full time

    **About Us**:Established 12 years ago, we are a rapidly growing and fast paced IT consultancy firm with a target market of small to medium sized businesses. We are looking for a positive and results driven Level 1 IT Support Technician for helpdesk and onsite support. Our team are professional and fun and we are looking for the right person to help grow our...

  • IT Support Technician

    6 months ago

    Melbourne, Australia IT Support Shop Full time

    **Responsibilities**: **POS Machine Support**:Provide expert support for Point of Sale (POS) machines, ensuring their smooth operation and mínimal downtime. Diagnose and resolve hardware and software issues related to POS systems promptly. Collaborate with vendors for system updates, maintenance, and issue resolution. Implement security measures to...