IT Helpdesk and Support Technician

3 weeks ago

Melbourne, Australia Rokon Full time

Work as part of a small, collaborative team
- Richmond Location
- Genuine career progression and development

With over 20 years’ experience, Rokon has become one of Victoria’s most prominent civil contractors. Partnering with some of the largest developers and Infrastructure owners in the state, we pride ourselves on being able to deliver projects on time and on budget.

We are proud to have a dedicated workforce that is progressive and diverse and we are always looking for great people to join our team.

The team at Rokon is growing and we have a healthy pipeline of projects across Melbourne. To support this growth, we currently have we currently have an opportunity available for someone to join us to in the role of IT Helpdesk and Support Technician. This is a level 2 role providing Helpdesk/IT End User Support.

**About the Role**:
Reporting to the IT Manager and working closely with the broader business, The role will see you supporting a wide range of activities across the IT spectrum. An opportunity for an individual to join the team and assist the coordination of our plant/equipment and services across all Rokon sites.
- **Dynamic Role**: Focusing on helping end users get the best out of their systems, setting up Hardware and guiding our staff with IT support.
- **Maturing Business**:As the business comes into the enterprise space be in a key role to build IT processes and methodologies.
- **Travel to sites across Melbourne**: Civil Construction Company with projects across Victoria
- **On-going training**:Improve your skillset to meet the challenges of your role.
- **Convenient Location**: Head-Office based in Richmond

**About The Opportunity**:
Are you passionate about the benefits of what IT can deliver to a business? Do you enjoy supporting a growing business with their IT hardware and support?

You will have worked in an internal IT team and have experiences across the following selection criteria
- Working as part of a small collaborative team or individually in a helpdesk/end user support function.
- Experience setting up Hardware - laptops, phones, tablets for users
- Experience managing users in the Microsoft 365 Stack including Azure Domain environments
- BAU incident tickets, new user IT onboarding and some light training.
- Maintaining / Creating documentation as required.

**About You**:
Some things about you
- Circa 2+ years within a similar IT role.
- History of self-learning and certifications a plus.
- ITIL Foundation certification would be highly regarded.
- Experience with M-Files Administration a huge bonus.
- Can work solo on assigned tasks or as part of a team.
- Experience with working with external vendors.
- Happy to be given a challenge where you will use your strong analytical skills and attention to detail to find a solution and present an action plan
- Experience in balancing multiple deadlines and priorities.

**On Offer**:
Besides a generous Salary Package, Rokon provides a family oriented and supportive workplace environment with defined, genuine training and career development opportunities - take the role by the horns and make it your own

We are an organisation that prides itself on the quality of our work so if you are ready to take the next step in your career, please hit 'apply'.

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