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IT Support Technician

5 months ago

Melbourne, Australia Priority Networking Full time

**About Us**:Established 12 years ago, we are a rapidly growing and fast paced IT consultancy firm with a target market of small to medium sized businesses. We are looking for a positive and results driven Level 1 IT Support Technician for helpdesk and onsite support.

Our team are professional and fun and we are looking for the right person to help grow our business and grow with us. We have offices in Melbourne, Sydney and Perth with a presence in Adelaide and Brisbane.

**Position Overview**: As a Level 1 IT Support Technician, you will be responsible for providing technical assistance and support to businesses in a professional and efficient manner. You will play a critical role in resolving hardware, software, and network-related issues to ensure smooth operations for our clients. This entry-level position is ideal for individuals who possess a strong foundation in IT concepts and have a passion for assisting others with their technology needs. This job is only available to people who are located in, or prepared to relocate to, Melbourne.

**Benefits**:

- After your probation period ends, you have work from home available for two days a week.
- Car allowance.
- Mobile phone allowance.

**Key Responsibilities**:

- **Onsite Support**:Attend client’s site for hardware deployment and recovery from outages.
- **Troubleshooting**: Diagnose and resolve hardware and software problems related to desktops, laptops, printers, and other peripherals. Perform basic troubleshooting for network connectivity issues.
- **Hardware Maintenance**: Perform basic hardware repairs, upgrades, and replacements for desktops and laptops. Coordinate with vendors for equipment repairs covered under warranty.
- **User Account Management**: Create, modify, and manage user accounts and access permissions in various systems, ensuring data security and compliance.
- **Documentation**: Maintain accurate records of support requests, activities performed, and resolutions provided. Update the knowledge base with solutions to common problems.
- **System Updates and Patches**: Assist with routine software updates and patches to ensure the security and stability of end-user devices.
- **Basic Network Support**: Troubleshoot basic network issues related to connectivity, such as network access, IP configurations, and VPN connectivity.
- **Hardware and Software Inventory**: Assist in maintaining an up-to-date inventory of IT assets, including hardware and software licenses.
- **User Training**: Provide basic user training on hardware and software usage to enhance end-user knowledge and productivity.

**Requirements**:

- Australian PR/Citizenship.
- Availability to work full time hours.
- Driver’s license and vehicle.
- Strong problem-solving and analytical skills to diagnose and resolve technical issues.
- Excellent communication skills, both verbal and written, to effectively interact with end-users.
- Customer-focused approach with a patient and friendly demeanor.
- Ability to work independently and collaboratively in a team environment.
- Basic understanding of Windows and Mac operating systems.
- Willingness to learn and stay updated with the latest technology trends.

**Preferred Qualifications**:

- Associate's degree in Information Technology, Computer Science, or a related field.
- Certifications in IT, networking, cyber security or a related field
- Previous experience in a customer service or IT support role.
- Basic understanding of networking concepts and protocols.
- Familiarity with remote support tools and ticketing systems.

**Note**: This job description is intended to provide a general overview of the responsibilities and requirements of the Level 1 IT Support Technician role. Duties and responsibilities may evolve over time, and additional tasks may be assigned to meet the needs of the organisation.

**Job Type**: Full time

**Job Types**: Full-time, Permanent

Pay: $50,000.00 - $60,000.00 per year

**Benefits**:

- Employee mentoring program
- Professional development assistance
- Work from home

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (required)

Work Location: In person