Student Support Officer

7 months ago

Brisbane, Australia Queensland University of Technology Full time

$74,013 to $83,479
- Fixed-term, full-time
- Gardens Point (hybrid option available)

**Who are we looking for?**

We are seeking a Student Support Officer to join ,.

The Student Support Officer is a front-line position and includes high level consultation with prospective students, current students, academic staff and other key stakeholders across the University and externally. Work, including student consultation, will be conducted in a busy open enquiries space, as well as a shared office and will involve the use of mobile technologies. It is expected that all team members in the Faculty will contribute to a culture where students, academics, and other stakeholders report that staff take the initiative to solve problems, make things happen and deliver what they promise.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

**Real world impact**

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

**About the area**

The Student Support Officer is a front-line position and includes high level consultation with prospective students, current students, academic staff and other key stakeholders across the University and externally. Work, including student consultation, will be conducted in a busy open enquiries space, as well as a shared office and will involve the use of mobile technologies..

**What you need to succeed**
- Education, training and/or experience equivalent to the completion of a degree.
- Demonstrated ability to provide a high standard of professional, client service in a busy, client-orientated environment including the ability to prioritise work, meet deadlines and balance competing demands.
- Demonstrated ability to work effectively in a team environment and adapt to changing needs.
- Good written and oral communication skills with a high degree of accuracy and attention to detail.
- Interpersonal skills which demonstrate the ability to liaise effectively with and provide excellent service to a diverse range of people in a professional manner while maintaining confidentiality.

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