Full Time Student Support Officer/admin

7 months ago

Brisbane, Australia Magnus Recruitment Solutions Full time

We are seeking a compassionate and empathetic **Student Support Officer/Admin (RTO/CRICOS)** to join one of our client’s team. As a Student Support Officer, you will be responsible for providing a range of support services to our students to ensure their academic success and well-being.

**Responsibilities**:

- Provide academic, personal, and career counselling to students
- Develop and implement support programs and initiatives to enhance student success
- Monitor and track student progress, and implement strategies to address challenges
- Collaborate with academic staff and faculty to ensure that students receive the necessary support
- Process student admissions through student management system (aXcelerate or RTO Manager) & PRISMS
- Provide a high level of customer service to students and staff
- Follow-up on students who require academic support, and engage them in an intervention plan where required
- Issue warning letters according to Institute's policies and procedures
- Responding to and managing a range of student enquiries and issues
- Coordinating and scheduling classes
- Preparing student and trainer paperwork for courses
- Data entry of student enrolments, attendance and student completions
- Make sure that accurate testamurs and statements of attainment are being issued on completion as per AQF requirements
- Auditing student files for compliance
- Respond to student inquiries and complaints, and provide guidance and referrals as needed
- Maintain accurate records of student interactions and progress
- Stay up-to-date with trends and best practices in student support services

**Requirements**:

- Bachelor's degree in education, counselling, or a related field; Master's degree preferred
- 3+ years of experience in student support services with an experience in Wisenet in Education/RTO with an experience in Wisenet.
- Strong knowledge in student management and AVETMISS system, PRISM and other relevant software like aXcelerate or RTO Manager
- Strong counselling and mentoring skills, with the ability to build rapport with students
- Excellent communication and interpersonal skills
- Ability to work collaboratively with staff, faculty, and other stakeholders
- Knowledge of student support services and resources
- Strong organizational and time-management skills
- Passion for student success and a commitment to diversity, equity, and inclusion

**Experience**:

- Student Support Officer: 1 year (preferred)

Work Location: In person

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