Student Support Coordinator

7 months ago

Brisbane, Australia Queensland University of Technology Full time

$98,334 to $107,565
- Ongoing, full-time
- Gardens Point (hybrid option available)
- **Reference number: 24529**:

- **Term**: Ongoing, full-time basis
- **Remuneration**: $116,370 to $127,294 pa (HEW7) (inclusive of $98,334 to $107,565 salary pa, 17% superannuation and 17.5% recreation leave loading)
- **Location**: Gardens Point (hybrid option available)
- **Open to**:Applicants who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply.

**Who are we looking for?**

We are seeking a Student Support Coordinator to join Office of the Deputy Dean, Faculty of Engineering, Academic Division.

The Student Support Coordinator is responsible for the management of undergraduate, postgraduate and international administration supporting the services and systems provided to students and academic staff on student and course related matters. The position will work collaboratively with senior professional and academic staff within the Faculty, with other members of the team and will work cooperatively with all members of the faculty and across the University. The Student Support Coordinator supervises a team of student support staff to deliver high quality, effective and efficient administration support and specialist service to achieve and maintain excellence in client service.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

**About us**

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

The Faculty of Engineering aims to shape the world we live in by engineering sustainable, innovative and liveable environments. Our programs focus on teaching, research and building a better quality of life through advancements in robotics, manufacturing, Al, architecture, and construction.


**What you need to succeed**
- Demonstrated ability to manage and lead a high performing team of client service staff and ability to plan and manage resources for peak periods.
- High-level written communication skills that enable the preparation of clear and concise information tailored to targeted cohorts or information platforms.
- High level interpersonal skills with demonstrated ability to liaise with a wide range of people at all levels within a large organisation.
- Well-developed problem-solving skills with demonstrated ability to identify and analyse policies, procedures, statistics and other data to achieve workable solutions to meet the business needs of the client.
- Ability to work across organisational boundaries to ensure provision of high-quality client service and negotiate to achieve business outcomes.
- Knowledge of data management systems including SAMS, CiAnywhere, AskQUT and QRecords; and demonstrated analytical and computing skills including the ability to use a range of software (e.g. Microsoft office suite and SharePoint).

**Life at QUT**

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

- A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions.
- Competitive remuneration with up to 17% superannuation and leave loading of 17.5%.
- Generous maternity leave including primary carer parental leave of up to 26 weeks (including 17% super).
- Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance.
- Purchased Leave Scheme - up to 8 extra weeks.
- Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms.
- Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
- Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.

Explore more benefits of life at QUT.

**Belong at QUT**

We are guided by our values of Ambition, Curiosity, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers.

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

At QUT, diversity is not just embr

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