Student Services Officer

3 months ago

Brisbane, Australia Deaf Connect Full time

**Job Type**:
Teaching/Education
**Hours**:
Full time
**Location**:
Brisbane, QLD
**Pay**:
$33.41 p/hour + salary packaging + 11.5% superannuation
**Applications Close**:
4 October 2024
Supportive and Inclusive Team Environment working for leading NFP organisation
Permanent full-time position
- flexibility to
work from home and office
Fantastic salary packaging opportunities (increased take home pay)
About Us
Deaf Connect is the largest, whole-of-life service provider and social impact organisation for Deaf, deafblind and hard of hearing Australians. We stand with the Deaf community to build capacity and influence social change while paying respect to history, culture and language.
Our organisational values of Heart, Courage, and Discovery stand with the Deaf community to build capacity and influence social change while paying respect to history, culture, and language.
**We offer an attractive benefits program including**:
Salary packaging, enabling you to make huge savings on tax and maximise your pay
Flexibility regarding working arrangements 
Discount membership to gyms and facilities throughout Australia
Free annual flu vaccinations
Free comprehensive online learning portal 
Free financial wellness support through our default super fund 
About The Role
Are you looking for a role with purpose in a growing community organisation that focuses on making a difference? Are you seeking an administration role in education working within a supportive and collaborative team? If so, this may be the perfect role for you
Joining our inclusive and diverse education team, you will take a proactive approach in carrying out a variety of administrative tas
ks. The m
ain
objective
of these tasks is to make certain that our registered training organisation provides an overwhelmingly positive and enriching experience for all learners.
Under the guidance of the Team Leader -Student Services, your role will be primarily focused on improving and enhancing the student services that we offer. This will be accomplished through a dual approach. Firstly, by ensuring that we have high resolution rates for issues and inquiries at the first point of contact. This means that students’ issues are resolved promptly, reducing delays and increasing satisfaction.
Secondly, by implementing and maintaining effective student engagement strategies. These strategies will seek to involve students more deeply in their educational experience, fostering a sense of community and mutual support among learners.
**Main responsibilities of the role include**:
Manage the student enrolment process and maintaining student data via the student management system (aXcelerate)
Work with the Finance team to ensure accurate invoicing and tracking of student fees is maintained and follow up outstanding payments
Support the Team Leader, Student Services with maintenance of, and student enrolment into the Learning Management Systems, Moodle and GoReact.
Maintain adequate student records and ensure aXcelerate is used to record notes of communication against student profiles
About You
About You
Excellent customer service skills
Well-developed interpersonal and communication skills
Ability to adopt a flexible approach to work tasks and preparedness to implement changes as the need and opportunity arise
Ability to work autonomously and time management skills
Attention to detail
Auslan skills
**Also let us know if you have these other great skills**:
Experience and knowledge of using Student Management System i.e. aXcelerate and Moodle with particular knowledge of Workflow processes
Understanding of Windows operating systems, file structures, file formats and protocols
Demonstrated capacity to work within a team-oriented environment
Knowledge of the Deaf community, language and culture
**Closing Date**: COB, Friday 4
th
October 2024
Either a Cover Letter or a link to your Auslan video recording outlining how your skills and experience meet the position requirements as outlined in the position description (no more than 1.5 pages or 5 min Auslan video recording)
An up-to-date resume including your name, contact details, employment history and qualifications. 
If you have further questions about the role, you can contact our friendly People and Culture team on 

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