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Customer Service Specialist/s

2 months ago

Greater Adelaide SA, Australia Northline Full time

**Job no**: 494417

**Work type**: Permanent Full Time

**Location**: SA - Adelaide

**Categories**: Customer Service - Call Centre

**About the Role**

Due to upcoming internal moves, we are seeking Expressions of Interest for **Customer Service Specialists** at the Norwood Service Centre Call Centre.

You will provide support to Northline’s Major Customers, providing standout service and exceeding service level commitments.

The Customer Service Specialist role is a great development opportunity, creating pathways for career progression.

Please note that these positions will be offered initially as a Secondment for a period of 6 months.

**Key Responsibilities**:

- Identify customer needs, clarify information and provide effective solutions to enquiries;
- Proactively communicate delays/cancellations to customers and depots in a professional and timely manner;
- Work as part of a collaborative team, ensuring you are working towards shared goals;
- Work towards exceeding targets and KPIs;
- Review processes and procedures and recommend and implement improvement initiatives;
- Build and maintain professional working relationships with internal and external stakeholders.
- Previous experience providing excellent Customer Service ideally within the Transport, Warehousing and Logistics Industry;
- Demonstrated ability to identify, prioritise and resolve problems in a timely manner;
- Good negotiation, conflict resolution and de-escalating skills;
- Ability to cope in dynamic and/or high-pressure environments;
- Excellent time management skills with a proven history of achieving KPI’s;
- Previous experience working collaboratively within a team environment;
- Very good computer skills with high level data entry speed and accuracy, as well as experience working with company specific software.

**Applications close at midday on Friday at 5:00pm 17th May 2024.**

**Advertised**: 10 May 2024 Cen. Australia Standard Time
**Applications close**: 17 May 2024 Cen. Australia Standard Time

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