Customer Service Specialist

3 weeks ago

Greater Adelaide SA, Australia Suncorp Group Full time

**We’re seeking passionate individuals to join our team in Adelaide as an Apia Specialist. Commencing on Wednesday 10**th** July we want you to join our dedicated team of specialists and embark on a journey where your skills make a difference.**

As an Apia Specialist you will be connecting our customers to the products and services that meet their needs and lifestyle. We want to help them protect their today and tomorrow and it makes us feel good helping them.

These roles are permanent** part-time **roles offering **30 hours** across **Monday, Tuesday, Wednesday, Friday** with a **start window of between 7.30am-10.30am**.

Additionally, you will benefit from a 7-week, **full-time** **onsite** training program, ensuring you are fully equipped for success from day one. Following your training period, you will have the opportunity to work from home however, there is a mandatory requirement to work onsite 1 day per week.

**What you’ll do**
- Take inbound calls regarding multiple insurance products
- Providing information on the products available and identifying the appropriate policy to meet the customers’ requirements
- Deliver a seamless customer experience on various insurance products that provide value to our customers
- Achieve customer sales and service targets set for all customer segments

**What’s we can offer you**
- $59,000 + 11% super (pro rata for part time hours)
- A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave.
- Great company discounts and benefits - 25% off insurance products & staff banking offers
- Extensive reward and recognition programs
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Find our full list of benefits here - Employee benefits | Suncorp Group

**What you’ll bring**
- Exceptional customer service skills either face to face or over the phone
- Ability to connect with customers and lead great conversations to provide the right solutions
- Effective interpersonal and communication skills both written and verbal
- Problem solving and negotiation skills
- Good computer literacy and navigation skills with experience working with multiple systems
- Prior experience in sales or knowledge of the sales process is desirable

**Shift & Hours**

We are recruiting for the following **part-time **shift option:

- **Shift 1**:Mon, Tues, Wed, Fri - 30 hours - start window 7.30am-10.30am (SA)
- ‘Start window’ means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown. You will also receive 100% loading after 12pm for Saturday shifts._

**Training Period**

If successful, you will embark on a comprehensive **7-week **full-time** training program** to set you up for success. Training is scheduled Monday to Friday from 8.30am - 4.30pm commencing Wednesday 10th July. This will take placer **onsite** at our Adelaide office.

**Work from home requirements**

Given the hybrid nature of this role, having a suitable at home set up is cruitial. To be set up successfully, you will require the following equipment. Please note, whilst we embrace remote work options, there will still be a requirement to work onsite.
- Home phone line or VOIP connection
- Internet connection
- You will be provided with a company issued Laptop which can plug into the facilities in the office, or to use when working from home.
- For work from home purposes, you will also need a keyboard, mouse and computer screen at home, combined with the required cables and/or dock to connect to the laptop.
- Ergonomic set up with desk and chair in a quiet, private space.

**About us**

Joining our team is more than just a job - it’s a chance to grow, learn and thrive. We offer competitive compensation, a nurturing work environment, ongoing training, and ample opportunities for your career advancement. Your success is our success and we’re committed to helping you excel.

**Advertised**: 06 Jun 2024 AUS Eastern Standard Time
**Applications close**: 13 Jun 2024 AUS Eastern Standard Time

  • Customer Service Specialist

    3 days ago

    Greater Adelaide SA, Australia Westpac Banking Corporation Full time

    Customer Service Specialist - **Join our fabulous banking team in Noarlunga**: - **Full time position available**: - **Keep taking your career up a notch** **How will I help?** First up - you'll be one of the friendly faces of BankSA in our Noarlunga branch. Locals and visitors alike will be steered in your direction if they need some specialist support...

  • Customer Service Specialist

    3 weeks ago

    Greater Adelaide SA, Australia Westpac Banking Corporation Full time

    Customer Service Specialist - **Join a supportive team in our Glenelg branch.**: - **Permanent full time position - 38 hours per week.**: - **Ongoing training and development available to grow your career.** **How will I help?** You'll be the face of BankSA - working in-branch to help our customers achieve their financial goals. How will you do it? By...

  • Customer Service Specialist

    2 months ago

    Greater Adelaide SA, Australia Westpac Banking Corporation Full time

    Customer Service Specialist - **Join a supportive team in our Newton branch.**: - **Permanent full time position - 38 hours per week.**: - **Ongoing training and development available to grow your career.** **How will I help?** You'll be the face of BankSA - working in-branch to help our customers achieve their financial goals. How will you do it? By...

  • Customer Service Specialist/s

    2 weeks ago

    Greater Adelaide SA, Australia Northline Full time

    **Job no**: 494417 **Work type**: Permanent Full Time **Location**: SA - Adelaide **Categories**: Customer Service - Call Centre **About the Role** Due to upcoming internal moves, we are seeking Expressions of Interest for **Customer Service Specialists** at the Norwood Service Centre Call Centre. You will provide support to Northline’s Major...

  • Customer Service Specialist/s

    5 days ago

    Greater Adelaide SA, Australia Northline Full time

    Job no: 494417Work type: Permanent Full TimeLocation: SA - AdelaideCategories: Customer Service - Call CentreAbout the RoleDue to upcoming internal moves, we are seeking Expressions of Interest for Customer Service Specialists at the Norwood Service Centre Call Centre.You will provide support to Northline's Major Customers, providing standout service and...

  • Customer Service Specialist

    6 days ago

    Greater Adelaide SA, Australia Suncorp Group Full time

    **We’re seeking passionate individuals to join our team in Adelaide as an Apia Specialist. Commencing on Wednesday 1**st** May 2024 we want you to join our dedicated team of specialists and embark on a journey where your skills make a difference.** As an Apia Specialist you will be connecting our customers to the products and services that meet their...

  • Customer Service Consultant

    2 months ago

    Greater Adelaide SA, Australia DFP Recruitment Services Full time

    **Job description**: *** **The Role**: The Customer Sales and Service Specialist will focus on delivering exceptional service to Telstra customers. The Specialist will receive inbound calls from consumer customers delivering solutions that are designed to meet the unique needs of each customer and providing rapid responses to sales and service enquiries. You...

  • Customer Banking Specialist

    5 days ago

    Greater Adelaide SA, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist - Bordertown & Naracoorte- Thorough training program to kickstart your banking career:Access to extensive employee benefits & discounts:- Be part of a collaborative and high-performing cultureWe have an Expressions of Interest for customer service professionals to join our Bordertown and Naracoorte Commbank branches. This will be...

  • Customer Service Specialists

    2 months ago

    Greater Adelaide SA, Australia PLEXCO Full time

    Duties Managing customer support requests via phone or ticketing system Working with other technical teams (management, finance, developers) Respond to client needs Demonstrate positive attitude and respect for coworkers and maintain cooperative working relationships with peers and co-workers. Skills Exceptional organisational skills to ensure our...

  • Customer Service Specialist

    1 week ago

    Greater Adelaide SA, Australia Suncorp Group Full time

    **This role is a permanent full-time role, Monday to Friday, commencing on Wednesday 26**th** June.** **What you’ll do** Receiving a high volume of calls regarding AAMI and GIO Business Insurance products, you will - Taking new & existing calls to assess eligibility, underwrite business insurance policies and make alterations to policies and...

  • Customer Banking Specialist

    5 days ago

    Greater Adelaide SA, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist - Multi Channel BranchYou will be joining one of our new Multi-Channel BranchesAs a part of the team at one of our Multi-Channel Branches, you will utilise a customer centric approach to interact, resolve customer enquires / complaints in person, via telephone or digitally (in a contact centre environment). Must also be flexible...

  • Customer Banking Specialist Relief

    5 days ago

    Greater Adelaide SA, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Relief - Oaklands Park You are passionate about helping customers turn their financial dreams into reality We are a customer and community focused network of branch colleagues Together we can create brilliant customer experiences that matter- Full Time position - 38 hours per week:8.30am 4.51pm daily with 45min lunch breakSee...

  • Customer Service Specialist

    2 weeks ago

    Greater Adelaide SA, Australia Inject Full time

    Consult with interior designers and architects on luxury natural stone. - No industry experience needed! Receive close mentorship and support. - Hindmarsh location, full-time position Monday-Friday (8am-4:30pm). **About CDK Stone** CDK Stone is the one to beat in the premium natural stone industry. Importing high-quality natural stone from the finest...

  • Customer Education Specialist

    3 weeks ago

    Greater Adelaide SA, Australia Smartgroup Corporation Ltd Full time

    Customer Education Specialist **Why Smartgroup?** Look forward to working with Australia's leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees. Working at Smartgroup offers more than a job. It is a dynamic...

  • Customer Education Specialist

    1 week ago

    Greater Adelaide SA, Australia Smartgroup Corporation Ltd Full time

    Customer Education Specialist **Why Smartgroup?** Look forward to working with Australia's leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees. Working at Smartgroup offers more than a job. It is a dynamic...

  • Customer Education Specialist

    5 days ago

    Greater Adelaide SA, Australia Smartgroup Corporation Ltd Full time

    Customer Education SpecialistWhy Smartgroup?Look forward to working with Australia's leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.Working at Smartgroup offers more than a job. It is a dynamic workplace that...

  • Customer Banking Specialist

    3 days ago

    Greater Adelaide SA, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist - Bordertown & Naracoorte - **Thorough training program to kickstart your banking career**: - **Access to extensive employee benefits & discounts**: - **Be part of a collaborative and high-performing culture** We have an Expressions of Interest for customer service professionals to join our Bordertown and Naracoorte Commbank...

  • Customer Banking Specialist

    1 week ago

    Greater Adelaide SA, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist - Adelaide - **Thorough training program to kickstart your banking career**: - **Access to extensive employee benefits & discounts**: - **Be part of a collaborative and high-performing culture** Our Commbank Adelaide branch is seeking strong Customer service professionals for a permanent part time career opportunity. You will...

  • Customer Service

    5 days ago

    Greater Adelaide SA, Australia Westpac Banking Corporation Full time

    Customer Service - Contact Centre - Lockleys, SA Multiple full time, permanent roles onsite in Lockleys commencing 2 August:Entry level opportunity, open to a variety of customer service backgrounds Full time paid training + Careers opportunities with Australia's oldest bankWho we areWith over 200 years of history in helping Australians with their banking...

  • Event Specialist

    3 weeks ago

    Greater Adelaide SA, Australia Royal Flying Doctor Service Full time

    **Events Specialist** - **Join Australia’s most trusted and reputable charity!**: - **Parental leave contract 12-14 months based in Adelaide.**: - **Generous salary packaging benefits available** **About Royal Flying Doctor Service South Australia & Northern Territory (RFDS SA/NT)** Australia’s most trusted charity Royal Flying Doctor Service...