Customer Service Specialist

6 months ago

Greater Adelaide SA, Australia Inject Full time

Consult with interior designers and architects on luxury natural stone.
- No industry experience needed Receive close mentorship and support.
- Hindmarsh location, full-time position Monday-Friday (8am-4:30pm).

**About CDK Stone**

CDK Stone is the one to beat in the premium natural stone industry. Importing high-quality natural stone from the finest quarries worldwide, we've established ourselves as leaders in the stone industry for the last 40 years.

From premium kitchen benchtops to opulent bathrooms, our products can be spotted in the most prestigious homes and projects across Australia. Now, we are looking to bring on a passionate Showroom Consultant to join our Hindmarsh showroom.

**Why You Want to Work Here**
- You will be surrounded by industry professionals, giving you exposure to high-end residential and commercial projects.
- From marble stone to limestone and quartzite, work with premium natural stone products that are sourced across the world.
- You’ll be set up for success from day one with not only a customised digital training platform but also support from a bubbly and close-knit team.
- There's a clear investment in your professional development and you'll be provided with the tools and resources to develop your skills within interior design and sales.

**About You**
- You have a passion for interior design and are intrigued about what makes a home one-of-a-kind. The idea of creating a memorable experience for clients by helping select beautiful natural stone pieces excites you.
- When helping out on the reception desk you have likely interacted with homeowners and agents, meaning you know how to strike up a conversation with anyone who walks through the door.
- You are someone who always demonstrates initiative. When there are no clients at the reception desk, you might take that spare moment to do some admin tasks, tidy up the office, or ensure that your stock has been properly maintained.

**About the Role**

Working in a small team of 5, you’ll add significant value by:

- Greeting and welcome customers into the showroom and showcase the range of stone slabs and tiles to an audience of architects, designers and high end retail clients.
- Asking appropriate and relevant questions to customers to understand their tastes, styles, ideas, budget, and timelines to provide a tailored selection of natural stone products.
- Liaising with the project stakeholders on samples, quotes and lead times in order to provide specific, relevant, and up to date information on the product.
- Coordinating sample requests, customer follow-ups, invoicing, and order updates.
- Maintaining the immaculate presentation of the showroom.

**Selection Criteria**

To be successful for this incredible opportunity you must have the following:

- Experience in customer service

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