Reservations Agent

3 weeks ago

East Melbourne, Australia PULLMAN Full time

**Company Description**
Pullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.

Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.

The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.

**Hospitality**is** a**work** of**heart**,**
**Join** us and**become** a**Heartist**®.**

As a Reservations Agent, you will play a vital role in delivering exceptional service and creating memorable experiences for our guests. You will be responsible for handling reservations and inquiries efficiently, ensuring a seamless booking process. Key responsibilities will include (but not limited to):

- Managing guest bookings, changes, and cancellations with accuracy and professionalism.
- Providing detailed information on room types, rates, packages, and amenities to assist guests in selecting their ideal stay.
- Maintaining up-to-date knowledge of hotel services, promotions, and local attractions to enhance the guest experience.
- Ensuring special requests and preferences are noted and communicated effectively to relevant departments.
- Collaborating with the front office and other relevant departments to maximise occupancy and revenue.
- Delivering exceptional guest service and resolving booking-related issues promptly and effectively and
- You will demonstrate a guest-centric approach with a high standard of accuracy and attention to detail.

**Qualifications**
- Prior experience in a reservations or customer service role within the hospitality industry.
- Excellent communication and interpersonal skills.
- Ability to work a variety of different shift times.
- Strong organisational abilities and attention to detail.
- Proficiency in hotel property management systems (PMS) and familiarity with reservations software is an advantage.
- A positive and professional manner, with a passion for delivering exceptional guest experiences.
- Ability to work collaboratively in a team-oriented environment.

**Additional Information**:

- The Pullman brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:_
- _ Ongoing Career and Professional Development Opportunities_
- _ A Rewarding Work Environment_
- _ Global Discounts on Hotel Accommodation & Food and Beverage_

**_ Click 'Apply' today to begin your journey with Accor Hotels._

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