Reservations Agent

1 week ago

Melbourne, Australia Stamford Hotels & Resorts Full time

**Job No**: STAM2025301131
**Location**: Melbourne
Stamford Plaza Melbourne is a five-star hotel located at the 'Paris end' of Little Collins Street in the heart of the shopping & theatre district.
About Stamford Hotels and Resorts
Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.
At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.
About the role
Stamford Plaza Melbourne is now seeking a Reservations Agent on a full time basis. In this role you will serve as the first line of inquiry for room reservations within the hotel.
Our respected Reservations Agents offer exceptional guest service experience, knowledgeable accommodation options and solutions to meet guests and potential guests requirements.
Core requirements of your role
To kindly and effectively respond to incoming reservations enquiries via the phone in a prompt manner, whilst educating the potential guest on the Hotels offering by up selling our many service opportunities to maximise revenue opportunities.
Offer knowledgeable and friendly service experiences to external and internal guests at on each occasion
Professionally ensure expertise with our reservations system, all tiers of our rate structure, occupancy and Hotel features
Liaise with relevant stakeholders as necessary to ensure consistency in brand
Oversee and support room inquiries, reservations, confirmations, cancellations and operating yield management to ensure highest rates and occupancy are achieved
Proactively convert inquiries into contracted business
Meet or exceed required individual, team or organisational qualitative and quantitative performance standards
Build rapport with both new guests and regular guests by maximising the use of the guests history
About you
If you have experience or express an interest in a call centre reservations environment and have strong customer service drive, preferably in a Hotel environment then we’d appreciate hearing from you.
Strong knowledge of computer systems including Microsoft Office
Competent knowledge of OPERA PMS (desirable)
Fluent English, verbally & written
Experience providing prompt and efficient service including upselling skills is advantageous
Availability to work across a variety of shifts, including weekends and public holidays
Strong time management and organisational skills, with exceptional eye for detail
Have the legal requirements to live and work unrestricted in Australia
Culture and Benefits
Discounted meals and non-alcoholic beverages
Supplied meals during allocated rostered shifts
Employee Assistance Program
Career growth opportunities
Discounted onsite car parking
How to Apply
If you have the experience, we'll give you the opportunity. Please submit a cover letter and resume.
spm

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