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Reservations Agent

3 weeks ago

Melbourne, Australia Pan Pacific Hotels Group Full time

**Australia***

**PARKROYAL Monash Melbourne***

**Revenue & Reservations***

**Job Grade**:

Full-Time

Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across our three internationally renowned brands, PARKROYAL, PARKROYAL Collection and Pan Pacific.

The Role

PARKROYAL Monash Melbourne are currently looking for an energetic, and passionate Reservations Agent to join our team on a full-time basis.

Reporting to the Reservations Manager, the Reservations Agent is responsible for providing excellent service during the reservations process. You will be driven, have high attention to detail, show strong collaboration with the team and will be able to meet targets while optimising revenue.

**The Role**:

- Work with the team to ensure a high level of product and system knowledge
- Ensure accuracy of all guest communications relating to Reservations
- Positively manage guest and client concerns
- Work in collaboration with Front Office to ensure company standards are adhered to
- Ensure all reservation enquiries are handled promptly, professionally and in an engaging manner
- Ensure compliance with the policies and procedure

Talent Profile

**Ideally you will have**:

- Exceptional communication and interpersonal skills
- Hotel industry experience is preferred
- Solid Opera PMS experience

At Pan Pacific Hotels Group, we provide dependable places to live, work and play by integrating warm people, thoughtful processes, intuitive design and integrity in everything we do.

**_ As well as being a welcoming and exciting place to work, PARKROYAL Monash Melbourne offers:_**
- A monthly dry-cleaning allowance for work attire
- Attractive salary package
- Hotel discounts through our global alliance programme Discovery
- On-site parking
- 50% off food and beverages at the hotel’s restaurant & bar
- Discounted accommodation across worldwide PPHG properties
- Complimentary meal per shift

How to Apply

Human Capital & Development
PARKROYAL Monash Melbourne