Workplace & Customer Experience Coordinator
3 days ago
Workplace Services- Full Time- Melbourne, VIC**Together, we can do great things.**
We shape leading experiences across office, retail, logistics and student accommodation assets.
We’re one of Australia’s largest property groups, managing $35 billion worth of assets across the country.
Our sustainable returns from investments come from focusing on what matters most to customers — a great experience and doing good. Every day, our people are driving positive impact for people, place and planet. They’re inquisitive, pioneering industry firsts and pushing new ideas to deliver exceptional outcomes.
This passion and expertise creates an employee experience that puts wellbeing, flexibility and opportunity first.
Come join us.
**The role**
We have an exciting, full time opportunity for a **Workplace & Customer Experience Coordinator **to manage all front-of-house requirements for our team at Melbourne Central Tower.
Customer experience is at the heart of everything we do and this role has customer service at its core. The Coordinator is the first point of contact for all employees and visitors to our venue. It enables the flow of people through the space, while ensuring that all responsibilities are delivered with a high level of quality and timeliness.
**What you will be doing**
- Being the welcoming face and key point of contact for all employees and visitors, promptly addressing their enquiries/requests and ensuring everyone has a positive experience with us.
- Overseeing employee engagement activities, including events, activations, and initiatives that enhance our employee experience.
- Proactively managing and monitoring the bookings for all external meeting rooms and anticipating the arrival of our People and/or visitors.
- Maintaining the appearance and functionality of the external meeting rooms, Concierge and Lobby areas, by taking pride and having an eye for detail in our Workplace.
- Managing the arrival of our New Starters on their first day with us.
- Keeping safety at the forefront of actions within the Workplace.
- Willing to learn the skills of a Barista to provide a coffee/beverage service for our external visitors.
**What makes you stand out**
We are looking for a strong customer focused professional with demonstrated front of house experience, ideally from the service, hospitality and events industries.
You thrive on building relationships and take pride in working proactively and autonomously. As a natural communicator, you are confident in managing multiple projects and delivering great customer solutions for the business.
This could be the ideal next step into the property industry for a highly driven professional.
**What makes us stand out**
**We value our people**
- Enjoy flexible working arrangements and generous leave options.
- Experience market-leading parental leave benefits including 22 weeks paid leave for either carer and childcare allowance once you return to work.
- Embrace diverse and challenging career opportunities, supported by our dedicated Learning & Development Team committed to your growth.
- Engage in comprehensive Wellbeing programs and benefit from market-leading policies and support tailored to diverse needs.
- Be recognised by peers through nomination awards and take part in our generous Employee Referral Program.
**We know the power of a great experience**
- Ranked 5th in the 2024 Gender Equality Global Report released by Equileap.
- Achieved number 2 real estate company in S&P Global Sustainability Assessment.
- Earned a silver ranking in Australian Workplace Equality Index (AWEI) for LGBTQIA+ inclusion.
- Awarded our fourth consecutive Employer of Choice for Gender Equality citation from the Workplace Gender Equality Agency (WGEA) in 2021-2023.
- Accredited Family Inclusive Workplace.
- Committed to our second Stretch Reconciliation Action Plan (RAP).
**Everyone counts**
**Let’s get started**
If this role sounds like you, we want to hear from you. Go for it
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