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Client Information Officer
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Client Information Officer - Brisbane call centreLegal Aid Queensland has multiple opportunities both permanent part-time and temporary part-time Client Information Officers working to our Call Centre.
About Legal Aid QueenslandLegal Aid Queensland's (LAQ) vision is to be a leader in a fair justice system where people are able to understand and protect their legal rights. Our purpose is to provide quality, cost effective legal services to financially disadvantaged people throughout Queensland.
All client information officers complete an extensive initial training program and participate in an ongoing training and development program to enhance their customer service and communication skills and improve their knowledge of the law and our legal system.
In this role you may be exposed to sensitive information and need to have an ability to calmly:
- manage all incoming calls to the organisation by identifying customer requirements and meeting these wherever possible over the telephone.
- provide information by telephone about legal processes, Legal Aid Queensland guidelines and referral agencies.
- participate in skill development processes, including call monitoring, on-the-job and group training.
**You will have**:
- Experience providing client services by telephone and by using a variety of electronic communication methods to vulnerable and/or distressed clients
- You have a demonstrated ability to communicate both orally and verbally in a clear and succinct manner and you have the ability to explain information using language that is tailored to your audience
- Have the ability to rapidly acquire knowledge of Australia's legal system, referral services available to clients and the social issues impacting people in our community.
What we can offer you
- Flexible part time work
- 12.75% employer super contributions
- Generous salary packaging arrangements with 30% fringe benefit tax exemption
- Health and wellness discounts - fitness passport access and
- Access to our Employee Assistance Program for staff and immediate family
How to applySubmit a current resume of no more than 3 pages; and a short statement that briefly describes how your experience makes you a good fit for this role.
To find out if this role is right for you, please contact Sonya Fa'fai on 3917 0810 to discuss this opportunity.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
