Client Information Officer
4 weeks ago
Legal Aid Queensland has multiple opportunities both permanent part-time and temporary part-time for Client Information Officers to join our Brisbane based Call Centre team.
You will also assess whether people need further legal help and organise for them to be booked in for legal advice with a lawyer.
All Client Information Officers complete an extensive initial training program and participate in an ongoing training and development program to enhance their customer service and communication skills and improve their knowledge of the law and our legal system.
What you will do
- Manage incoming calls to the organisation by identifying customer requirements and meeting these wherever possible over the telephone
- Provide information by telephone about legal processes, Legal Aid Queensland guidelines and referral agencies
- Participate in skill development processes, including call monitoring, on-the-job and group training
- Particpate in a part time roster - 8 hour shifts between 8:15am and 4:45pm, maximum four shifts per week
About you
- The ability to communicate clearly with persons with complex needs
- Ideally, you will have experience providing client services by telephone and by using a variety of electronic communication methods to vulnerable and/or distressed clients
- Ability to communicate in a clear and succinct manner - explaining information using language that is tailored to your audience
- Have the ability to rapidly acquire knowledge of Australia's legal system, referral services available to clients and the social issues impacting people in our community
- your resume/CV that details your relevant experience, work history and qualifications.
Please note - working from home arrangements will be supported after the complition of probation.
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