Client Information Officer

4 weeks ago


Brisbane, Australia Legal Aid Full time

Legal Aid Queensland has multiple opportunities both permanent part-time and temporary part-time for Client Information Officers to join our Brisbane based Call Centre team.
You will also assess whether people need further legal help and organise for them to be booked in for legal advice with a lawyer.
All Client Information Officers complete an extensive initial training program and participate in an ongoing training and development program to enhance their customer service and communication skills and improve their knowledge of the law and our legal system.
What you will do
- Manage incoming calls to the organisation by identifying customer requirements and meeting these wherever possible over the telephone
- Provide information by telephone about legal processes, Legal Aid Queensland guidelines and referral agencies
- Participate in skill development processes, including call monitoring, on-the-job and group training
- Particpate in a part time roster - 8 hour shifts between 8:15am and 4:45pm, maximum four shifts per week

About you
- The ability to communicate clearly with persons with complex needs
- Ideally, you will have experience providing client services by telephone and by using a variety of electronic communication methods to vulnerable and/or distressed clients
- Ability to communicate in a clear and succinct manner - explaining information using language that is tailored to your audience
- Have the ability to rapidly acquire knowledge of Australia's legal system, referral services available to clients and the social issues impacting people in our community
- your resume/CV that details your relevant experience, work history and qualifications.
Please note - working from home arrangements will be supported after the complition of probation.



  • Brisbane, Australia Legal Aid Full time

    Client Information Officer - Brisbane call centreLegal Aid Queensland has multiple opportunities both permanent part-time and temporary part-time Client Information Officers working to our Call Centre. About Legal Aid QueenslandLegal Aid Queensland's (LAQ) vision is to be a leader in a fair justice system where people are able to understand and protect their...


  • Brisbane, Australia Legal Aid Full time

    This one process will be used to fill multiple temporary part time AO3 Client Information Officer vacancies. Positions are for various hours and durations. **In this role you will**: - Manage all incoming calls to the organisation by identifying customer requirements and meeting these wherever possible over the telephone. - Provide information by telephone...


  • Brisbane, Australia Legal Aid Full time

    Manage all incoming calls to the organisation by identifying customer requirements and meeting these wherever possible over the telephone. - Provide information by telephone about legal processes, Legal Aid Queensland guidelines and referral agencies. - Participate in skill development processes, including call monitoring, on-the-job and group training. -...


  • Brisbane, Australia Legal Aid Full time

    The role will work in consultation with Legal Aid Queensland's Information and Advice Services and legal practice staff to provide ongoing support and referral services to vulnerable clients. **In this role you will**: - Manage all incoming calls to the Client Assistance Service and provide information by telephone about legal processes, Legal Aid...

  • Information Officer

    7 days ago


    Brisbane, Australia Public Trust Office Full time

    Key Responsibilities The Information Officer performs a variety of different functions across information, records, knowledge and service delivery based on organisational priorities and support needs, within the scope of the specialisation, and includes the following activities: - Provides user support and information management services focusing on...

  • Information Officer

    4 days ago


    Brisbane, Australia Public Trust Office Full time

    Key Responsibilities The Information Officer performs a variety of different functions across information, records, knowledge and service delivery based on organisational priorities and support needs, within the scope of the specialisation, and includes the following activities: - Provides user support and information management services focusing on...


  • Brisbane, Australia Queensland Government Full time

    **Role specific/technical skills: Key Duties and Responsibilities: The Information Support Officer key responsibilities are: Review relevant documents and make recommendations regarding the release of information in accordance with the relevant Acts and privacy principles. Undertake and contribute to the day to day operations of the unit by monitoring and...


  • Brisbane, Queensland, Australia Randstad Full time

    Senior Information Officer (Data Analyst) (90M0665732) Brisbane, AustraliaRandstad are currently working with a Qld Government Department to find a Senior Information Officer (Data Analyst) for an initial 2-year contract with potential for extension. This role is based in Brisbane CBD with WFH flexibility.Hourly Pay Rate: $74.22 + superDaily Pay Rate:...


  • Brisbane, Queensland, Australia Randstad Full time

    Senior Information Officer (Data Analyst) (90M0665732) Brisbane, AustraliaRandstad are currently working with a Qld Government Department to find a Senior Information Officer (Data Analyst) for an initial 2-year contract with potential for extension. This role is based in Brisbane CBD with WFH flexibility.Hourly Pay Rate: $74.22 + superDaily Pay Rate:...


  • Brisbane, Australia Queensland Reconstruction Authority Full time

    This role ensures QRA's eDRMS and other information management systems are kept updated and secure with required patches and version updates through consultation with business owners, audit officers and colleagues as well as provide consultation and input to the development of QRA strategies for information management, security and privacy. - Manage the...


  • Brisbane, Queensland, Australia Hudson AU Full time

    Senior Information Officer (Data Analyst)This pay rate is inclusive of mandatory 25% casual loading.Our client is currently seeking a Senior Information Officer (Data Analyst) to collect, analyse and present performance measurement data for internal and external clients in response to on-demand requests and annual reporting requirements.In this role, you...


  • Brisbane, Queensland, Australia Hudson Full time

    Senior Information Officer (Data Analyst)This pay rate is inclusive of mandatory 25% casual loading.Our client is currently seeking a Senior Information Officer (Data Analyst) to collect, analyse and present performance measurement data for internal and external clients in response to on demand requests and annual reporting requirements.In this role you will...


  • Brisbane, Queensland, Australia Davidson Full time

    Chief Information Officer (JN -122024-39020) Brisbane, AustraliaChief Information Officer (CIO) – Department of JusticeInnovative technology leader with a client-focused approachDevelop and deliver the ICT strategic plan to improve outcomesBuild strong relationships with government and suppliersThe Department of Justice (DoJ) in Queensland plays a crucial...


  • Brisbane, Australia Department of Veterans' Affairs Full time

    Salary Range: $83,013 - $86,511+ Attractive Superannuation - Contact Officer; Matthew Cross on 0436 858 970 The Information Services Officer (ISO) will form an integral part of a team with information flow for the establishment and functioning of embedded DVA services on military bases. The ISO supports the Veteran Support Officers (VSO) with accurate and...

  • Information Officer

    4 days ago


    Brisbane, Australia Queensland Health Full time

    The role Reporting to the System and Departmental Liaison Officer, Office of the Director-General, you will manage, coordinate, edit and prepare correspondence and briefing notes to ensure the provision of high quality, timely, coordinated advice and information for the Minister for Health and the Director-General. **This will include**: - Provide...


  • Brisbane, Australia FNZ Group Full time

    APAC Information Security Officer At FNZ, our purpose is to make wealth management more accessible, bringing easier, fairer and more inclusive solutions to people worldwide. Here in the Global Information Securityteam, we are on a mission to embed cyber resilience across FNZ, protecting the platforms that support investment solutions for over 20 million...


  • Brisbane, Australia The Andersen Partnership Full time

    Career Progession - Competitive Salary Package - Flexible Arrangements As a Client Service Officer, you will be a vital link between clients and the team of experienced accountants. You will play a crucial role in ensuring the smooth operation of the client service department, delivering exceptional support, and facilitating strong client...

  • Information Officer

    7 days ago


    Brisbane, Australia Queensland Health Full time

    The role The Information Officer provides comprehensive administrative support for the Ministerial and Executive Service Unit. Key to this position is to contribute to impovements to the correspondence work systems and manage, coordinate and action requests for information for the Minister for Health and the Diretor-General. Furthermore, you will assist in...


  • Brisbane, Australia FNZ Full time

    At FNZ, our purpose is to make wealth management more accessible, bringing easier, fairer and more inclusive solutions to people worldwide. Here in the Global Information Security team, we are on a mission to embed cyber resilience across FNZ, protecting the platforms that support investment solutions for over 20 million people. We are looking for an...


  • Brisbane, Australia Children, Youth Justice and Multicultural Affairs Full time

    Youth Justice Calculations, Data and Systems Support is a diverse team that looks after a number of ICT areas that help make the work of Youth Justice staff easier. We are responsible for enhancements to our client management systems; coordination of business technology needs; involvement in department wide ICT projects as they relate to Youth Justice; the...