Client Information Officer

4 months ago


Brisbane, Australia Legal Aid Full time

Legal Aid Queensland has multiple opportunities both permanent part-time and temporary part-time for Client Information Officers to join our Brisbane based Call Centre team.
You will also assess whether people need further legal help and organise for them to be booked in for legal advice with a lawyer.
All Client Information Officers complete an extensive initial training program and participate in an ongoing training and development program to enhance their customer service and communication skills and improve their knowledge of the law and our legal system.
What you will do
- Manage incoming calls to the organisation by identifying customer requirements and meeting these wherever possible over the telephone
- Provide information by telephone about legal processes, Legal Aid Queensland guidelines and referral agencies
- Participate in skill development processes, including call monitoring, on-the-job and group training
- Particpate in a part time roster - 8 hour shifts between 8:15am and 4:45pm, maximum four shifts per week

About you
- The ability to communicate clearly with persons with complex needs
- Ideally, you will have experience providing client services by telephone and by using a variety of electronic communication methods to vulnerable and/or distressed clients
- Ability to communicate in a clear and succinct manner - explaining information using language that is tailored to your audience
- Have the ability to rapidly acquire knowledge of Australia's legal system, referral services available to clients and the social issues impacting people in our community
- your resume/CV that details your relevant experience, work history and qualifications.
Please note - working from home arrangements will be supported after the complition of probation.



  • Brisbane, Australia Legal Aid Full time

    Client Information Officer - Brisbane call centreLegal Aid Queensland has multiple opportunities both permanent part-time and temporary part-time Client Information Officers working to our Call Centre. About Legal Aid QueenslandLegal Aid Queensland's (LAQ) vision is to be a leader in a fair justice system where people are able to understand and protect their...


  • Brisbane, Australia Information Commissioner Full time

    Why join OIC - Work life balance - we truly embrace flexible work arrangements including hybrid work - Enjoy the benefits of peer support and review - A supportive, committed, and respectful work environment - Opportunities to grow your career through experience and training The Role We are seeking a strong leader who can inspire and support a professional...

  • Support Officer

    4 months ago


    Brisbane, Australia Information Commissioner Full time

    This is an exciting, permanent opportunity to join OIC. Your day will involve providing administrative support, researching, drafting documents and proof reading to support the External Review team. **As the Support Officer, you will**: - Provide administrative support including file and correspondence management. - Update electronic case management and...


  • Brisbane, Australia Information Commissioner Full time

    You will be joining OIC at an exciting time of growth! The Queensland Government has recently introduced the Information Privacy and Other Legislation Amendment Bill which, if passed, will make changes to the Information Privacy Act 2009 and the Right to Information Act 2009. A major component of these changes will be the introduction of a Mandatory Data...

  • Review Officer

    4 months ago


    Brisbane, Australia Information Commissioner Full time

    As a key member of the external review service, you will have the opportunity to work both autonomously and collaboratively on complex administrative law matters within an integrity agency framework, producing high quality and timely outcomes. Why Join OIC? - Work life balance - we truly embrace flexible work arrangements - Enjoy the benefits of peer support...

  • Review Officer

    4 months ago


    Brisbane, Australia Information Commissioner Full time

    Why Join OIC? - Work life balance - we truly embrace flexible work arrangements - Enjoy the benefits of peer support and review - A supportive, committed, and respectful work environment - Opportunities to grow your career through a structured program of experience and training **The Role**: - Conduct the day-to-day file management of external reviews...


  • Brisbane, Australia Information Commissioner Full time

    Why Join OIC? - Work life balance - we truly embrace flexible work arrangements including hybrid work - Enjoy the benefits of peer support and review - A supportive, committed, and respectful work environment **The Role**: Key responsibilities - Manage a small team supporting review officers - Lead the assessment of complex and novel external reviews, and...

  • Privacy Officer

    4 months ago


    Brisbane, Australia Information Commissioner Full time

    Do you have excellent legal research, analysis and judgement skills? Highly developed interpersonal and communication skills? As part of an independent statutory authority, your day will be varied, undertaking legal and policy research, drafting correspondence and submissions, responding to privacy complaints and enquires and developing resources to educate...


  • Brisbane, Australia Children, Youth Justice and Multicultural Affairs Full time

    **Desirable Requirements**: **Key duties and responsibilities**: **The Information Support Officer's key responsibilities are**: - Review, redact and prepare the release of child protection information in accordance with the Family Law Act 1975, having regard to the confidentiality provisions contained under Child Protection Act 1999. - Undertake and...


  • Brisbane, Australia Queensland Reconstruction Authority Full time

    This role ensures QRA's eDRMS and other information management systems are kept updated and secure with required patches and version updates through consultation with business owners, audit officers and colleagues as well as provide consultation and input to the development of QRA strategies for information management, security and privacy. - Manage the...


  • Brisbane, Australia Queensland Treasury Full time

    Your typical day as an Information Management Officer may include: - Designing and creating SharePoint lists, and views, leveraging Power Automate and other task automation tools. Assisting colleagues with Confluence queries, providing training and guidance. Maintaining technical documentation and user guides. Monitoring usage metrics and analysing data to...

  • Information Officer

    4 months ago


    Brisbane, Australia Queensland Health Full time

    The role Reporting to the System and Departmental Liaison Officer, Office of the Director-General, you will manage, coordinate, edit and prepare correspondence and briefing notes to ensure the provision of high quality, timely, coordinated advice and information for the Minister for Health and the Director-General. **This will include**: - Provide...

  • Information Officer

    3 months ago


    Brisbane, Australia Queensland Health Full time

    The role The Information Officer provides comprehensive administrative support for the Ministerial and Executive Service Unit. Key to this position is to contribute to impovements to the correspondence work systems and manage, coordinate and action requests for information for the Minister for Health and the Diretor-General. Furthermore, you will assist in...

  • Client Service Officer

    4 months ago


    Brisbane, Australia The Andersen Partnership Full time

    Career Progession - Competitive Salary Package - Flexible Arrangements As a Client Service Officer, you will be a vital link between clients and the team of experienced accountants. You will play a crucial role in ensuring the smooth operation of the client service department, delivering exceptional support, and facilitating strong client...


  • Brisbane, Australia Children, Youth Justice and Multicultural Affairs Full time

    **The Information Support Officer key responsibilities are**: - Identify and analyse information management issues and recommend and implement acceptable solutions. Provide advice on a variety of recordkeeping related matters to a range of internal and external clients including recordkeeping practice queries. Contribute to the development, implementation...


  • Brisbane, Australia Queensland Police Service Full time

    **Your Key Accountabilities**: **The core capability requirements for this role are**: - Accept subpoenas, summonses and notices served upon the Commissioner, ensuring that the documents are in the correct format and comply with relevant legislative requirements and guidelines - Process complex subpoenas, including criminal matters, and other legal...


  • Brisbane, Australia Office of Industrial Relations Full time

    The Right to Information and Privacy Team are responsible for delivering contemporary regulatory and other Government services to Queenslanders. **The priorities of the team include**: - Strengthening respectful engagement with our stakeholders by: - enabling accessibility - building connections - educating and advising. - Delivering regulatory standards...

  • Sales Support Officer

    3 months ago


    Brisbane, Australia Just People Information Security Full time

    **About the Company**: This well-organised team have been providing outsourced IT consulting services since 1998 and are experiencing continued demand for their specialist skills. We are searching for an energetic and driven **Sales Support Officer** to advance their skill set, knowledge and build a solid career in a strong team of like-minded individuals,...


  • Brisbane, Australia HAYS Full time

    Public sector authority offering an attractive rate for a flood management officer **Your new company** Our client is one of the largest public sector authorities which provides community services and facilities to a growing population. Moreover, their goal is to be an organisation where staff pursue excellence and have high levels of job satisfaction....

  • Information Officer

    3 months ago


    Brisbane, Australia Queensland Health Full time

    As the Information Officer for Corporate Service Division you will support business areas by providing and delivering efficient and effective records management services from the point of capture eDRMS through to the final disposition. You will support operational information management tasks in line with the Corporate Information Managements baseline...