Retention & Reception Specialist @ Goodlife Prahran

7 months ago

Prahran, Australia Goodlife Prahran Full time

**The opportunity: Part Time Membership Consultant Retention & Reception Specialist**
Hourly rate of $23.23 + commission, + super.
**Roster**: Mon-Thurs 6am until 11am - 20hours a week.
Must be able to commit to this schedule ongoing.

This is not a purely sales focused role, but additional sales experience is preferred but not essential. Read more to learn about the position below.

**Come and join the amazing team we have at Goodlife Prahran, a meaning full opportunity where you can inspire others to make an amazing change in their lives No conversation is the same and we make sure to have fun everyday**

**Member Support Consultants** (MSC's) at our **PRAHRAN** club play an essential role in building and maintaining a thriving **Goodlife Health Club** membership base. MSC's are the first people to interact with prospective members and inspire them to begin their wellness journey with us - they are responsible for helping thousands of people become faster, fitter, stronger and happier versions of themselves.

The role of an MSC is highly varied and has two clear goals - achieving membership growth goals through proactive sales activities and **retaining existing members through the provision of “best-in-class" customer service.** MCS's are experts in all things **Goodlife**: They can seamlessly swap between sales and lead generation; Providing exceptional service and achieving successful customer outcomes on the reception desk and; **Proactively communicating with current members to enhance their club experience and drive positive member retention**.

**Our Retention & Reception MSC should be an expert in the following**:
Strong communication skills
The ability to multitask
A professional and friendly demeanor
Good organizational skills
Basic computer skills
The ability to handle customer inquiries
Knowledge of the company's products and services
The ability to upsell (sales experience favorable)
The ability to handle difficult customers & handling customer complaints
The ability to take initiative
The ability to work well under pressure
The ability to think on your feet

**Responsibilities**:

- Creating great member journeys via positive and personalized interactions
- Achieving successful outcomes to enquiries
- Opening and closing the club as per the club roster
- Active involvement in member retention programs, inspiring members to continue their fitness journey
- Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience

**About you**:

- Current First Aid & CPR certificates.
- Ability to build rapport with people from varied walks of life with a desire to help people succeed in their goals
- The ability to solve problems, and overcome obstacles
- Outstanding communication abilities - able to listen, understand, empathise and influence others
- Tenacity with a natural drive to achieve individual targets and team goals
- Customer focused with a desire to achieve exceptional customer outcomes

**What we can offer you**:
A career in the fitness industry is a career like no other. With **Goodlife Health Clubs**, the actions you take every day will inspire others and positively impact the health, well-being and confidence of people across your community.

**In addition, we offer**:

- A complimentary all-access Goodlife membership
- Anniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards”
- Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines
- Ongoing training and support to develop your customer service, sales and leadership skills through our Gold Certification and Emerging Leader awards.

**Job Types**: Part-time, Permanent

**Salary**: From $23.23 per hour

Expected hours: 20 per week

**Benefits**:

- Employee mentoring program
- Gym membership
- Professional development assistance

Schedule:

- Monday to Friday
- Morning shift
- Weekend availability

Supplemental pay types:

- Commission

**Experience**:

- Customer retention: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

  • Retention & Reception Specialist @ Goodlife Prahran

    3 months ago

    Prahran, Australia Goodlife Prahran Full time

    **The opportunity: Part Time Membership Consultant Retention & Reception Specialist** Hourly rate of $24.10 + commission, + super. **Roster**: Shifts TBC but successful applicant must have weekend AM availability ongoing. This is not a sales focused role, but additional sales experience is preferred but not essential. Read more to learn about the position...

  • Membership Consultant @ Goodlife Prahran

    7 months ago

    Prahran, Australia Goodlife Prahran Full time

    A realistic OTE of **$65,000-$75,000** (made up of base salary and commission), plus super. **Roster**:Tues/Sat **OR** Sun/Thurs - **must be able to work 1 weekend day ongoing.** Read more to learn about the position below. **Come and join the amazing team we have at Goodlife Prahran, a meaningful opportunity where you can inspire others to make an amazing...

  • Sales Consultant at Goodlife Health Clubs

    6 months ago

    Prahran, Australia PG Operations Pty Ltd Full time

    **About Goodlife Health Clubs**: **As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs** is in a unique position to kickstart your career in the sector. We currently operate in excess of 90 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of...

  • Member Support Consultant

    4 months ago

    Prahran, Australia Goodlife Health Clubs Full time

    21-Aug-2024 FLG/1814054 Melbourne - CBD and Inner Suburbs - Category: - Sales- Position Type: - Full Time- Application Close Date: - 20-Sep-2024**About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, **Goodlife Health Clubs** is in a unique position to kickstart your career in the sector. We currently operate **97...

  • Showroom Administrator

    7 months ago

    Prahran, Australia E & S Full time

    Family owned business | Generous staff discounts & benefits - Opportunity to develop your admin skills in a supportive team environment - Long term career opportunities | No late night trading **The Opportunity** Do you love people? Do you enjoy entertaining and hosting, getting to know new people and connecting them with others? Are you always up for a...

  • Family Medicine Specialist Prahran East

    1 month ago

    Prahran, Victoria, Australia Healthcare Professionals Group Full time

    Company OverviewThe Healthcare Professionals Group is a reputable healthcare provider with over 40 years of service to the local community. Our family-owned practice offers a unique and supportive work environment for GPs looking to build a patient base. With a strong focus on holistic care, our clinic provides ample opportunities for professional growth and...

  • Administration Officer

    7 months ago

    Prahran, Australia mecwacare Full time

    Full-Time Position - Prahran Location - Generous Salary Packaging Options **ADMINISTRATION OFFICER** - **Full-Time Position**: - **Prahran Location**: - **Generous Salary** **Packaging Options** This role will support the Facility Manager in a range of day-to-day administrative and support tasks, as well as specific projects and will coordinate the...

  • Laser Skin Therapist

    1 month ago

    Prahran, Victoria, Australia Laser Clinics Australia Full time

    **About the Role**Laser Clinics Prahran is seeking an experienced beauty therapist to join our supportive and fun team. As a laser skin therapist, you will be responsible for delivering exceptional customer service and performing high-quality laser and skin treatments.**Salary Package**We offer a generous salary package that is well above award rates,...

  • Beauty Therapist

    4 weeks ago

    Prahran, Victoria, Australia Laser Clinics Full time

    Company OverviewLaser Clinics Prahran is a leading provider of cosmetic treatments, dedicated to delivering exceptional results in a supportive and inclusive environment.

  • Receptionist/ Administrative Assistant

    8 months ago

    Prahran, Australia Sharp & Carter Full time

    Seeking a true Admin all-rounder with Accounting firm experience - Friendly team environment plus weekly incentives! - Close to public transport **About the role** Our client is on the hunt for an exceptional Receptionist / Administrative Assistant to join their team on a permanent basis. This is a dynamic role, ideally for someone who has had prior...

  • Beauty Therapist

    3 weeks ago

    Prahran, Victoria, Australia Laser Clinics Full time

    Company OverviewLaser Clinics Prahran is a renowned skin and laser clinic, committed to providing exceptional customer service and promoting a supportive and inclusive work environment.

  • Beauty Therapist for Laser and Skin Treatments

    4 weeks ago

    Prahran, Victoria, Australia Laser Clinics Australia Full time

    At Laser Clinics Prahran, we are seeking an experienced beauty therapist to join our team.We offer a generous salary package, well above award rates, with regular pay increases. Enjoy a 3-day weekend every second weekend, providing great work-life balance.This role involves performing laser and skin treatments, creating customised treatment plans, and...

  • Accounts Receivable Assistant

    2 months ago

    Prahran, Australia Placing Heads Full time

    Flexible hours to suit your needs - Warm, caring environment - Small, easy going team of professionals We require an experienced Accounts Receivable Assistant who is able to handle the collecting and maintaining the of A/R for 25 hours a week. **_The Company_** Our clients are specialists in the Franchised Food space. They have created one of...

  • Medical Receptionist

    6 months ago

    Prahran, Australia High Street Medical Clinic Full time

    We are hiring! Unfortunately, we are saying goodbye to one of our amazing Medical Receptionists who is moving interstate. As a result of this we have an exciting opportunity for someone to fill an integral role in our clinic. We are looking for an experienced customer service superstar to join our team on a full-time basis. **About us -** - We are located...

  • Customer Service Specialist

    6 months ago

    Prahran, Australia Better Health Network Full time

    Location: - Prahran- Employment Type: - CA - Casual- Department: - Allied Health Service Access- Salary: - Two generous salary packaging options available- Supporting Documentation: - Position Description**Job Reference No V0310** *** BHN (Better Health Network) is a leader in the Community Health sector, supporting the inner south and bay side suburbs of...

  • Hospitality and Care Specialist

    4 weeks ago

    Prahran, Victoria, Australia VMCH Full time

    About the RoleWe are seeking a reliable, caring and compassionate Domestic Services Assistant to join our team at VMCH O'Neill House in Prahran. This is a great opportunity for someone who wants to make a positive difference in people's lives while working in a supportive and inclusive environment.The successful candidate will have excellent interpersonal...

  • Senior Skin

    5 months ago

    Prahran, Australia Laser Clinics Full time

    THE ROLE Come and join a supportive, fun and inclusive team that love what they do!  Laser Clinics Prahran  is expanding and is looking for an experienced beauty therapist with exceptional customer service. Treatments you can look forward to learning: Laser Hair Removal Skin Needling Medical-grade peels Aqua Facial Fractional RF ...

  • Senior Skin

    3 months ago

    Prahran, Australia Laser Clinics Australia Full time

    THE ROLECome and join a supportive, fun and inclusive team that love what they do! Laser Clinics Prahran is expanding and is looking for an experienced beauty therapist with exceptional customer service.Treatments you can look forward to learning:Laser Hair RemovalSkin NeedlingMedical-grade peelsAqua FacialFractional RFMicrodermabrasionLED Light...

  • Assistant Clinic Manager

    6 months ago

    Prahran, Australia LCA PRAN CENTRAL Full time

    Attention, therapists seeking an exciting career move with opportunities for growth! Look no further! Our **Prahran** clinic wants to hire an Assistant Clinic Manager. As an Assistant Clinic Manager, you'll deliver exceptional hands-on treatments to clients while assisting in clinical management. Our passionate team collaborates for success, and our...

  • Appointment Setter/door Knocker

    4 months ago

    Prahran, Australia Clean Power Co Full time

    **Who are you?** We are searching for a driven and reliable team member to join our fast growing solar brand for an immediate start. If you are a motivated and driven personality we would love to hear from you. **Door to Door sales experience is essential**, along with a friendly attitude and willingness to learn. - Previous experience working toward...